Sim cannot reap soul. At all.

While I was at Oasis Springs for a reaping assignment, my sim was taken to an empty lot where four sims were standing on the sidewalk and the street. 2 were witnesses, 1 had a plea, and the other was dead. However, the dead sim was not a ghost, and they were not lying on the ground, dead. The sim was standing and smiling. I clicked on the "dead" sim, and nothing came up allowing my sim to reap the soul. He was able to collect witness statements and was able to listen to a plea. After he denied the sim's plea to save the other sim, I was unable to have him reap the soul. 

I do not use mods, I no longer have any CC in the game, I have repaired it via EA App, and I have the latest patch and update. Seasons, Get to Work, and Life and Death are the only expansion packs I have. I am also using Realm of Magic and Strangerville. The rest of the content/packs are kits. I have also cleared out the cache folder and rebooted the game. Still have the issue with the sim not being able to reap souls.

Photo below shows the dead sim not lying on the ground dead.