Hi, I’m facing a critical issue in The Sims 4 on PC after the August 19, 2025 update:
I can open the game and reach the main menu, but when I try to load any household — even newly-created on...
Ideas
ShortyGhislaine I'm not suggesting anyone abandon their saves or other content, only that would be helpful to know whether the issue is limited to saves, mods, etc. or is more global. So if you're seeing this issue, please try my suggestion and let me know what happens, or what happened if you've tried it already.
briebabie If you'd like help, please try my suggestion. This is mostly not a game bug but rather a system or mod-related issue, and it's important to sort those issues from anything caused by the game itself.
puzzlezaddict I am having a similar problem too. I would get the error that the game failed to save. So i tried playing a New Game and it would just crash with no warning or error or a long lag. I tried uninstalling and reinstalling with the result still being the same. So I tried your suggestion with what you said above. It still gives me the same result. Any assistance or new info will help.
If you reread what I said, I did try both of your methods to solve the issue. I am not saying you said anything. I am simply pointing out that the first method would have you restart everything. The second method you suggested did not find anything either.
The first one obviously had none of my saves and mods or cc, which you pointed out would happen. Once I added those files back I still didn't have access to them.
The second method found nothing wrong with anything.
I have tried your suggestion, I stated as much the first time, I'm restating so now.
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- EA_Cade12 months ago
Community Manager