Ideas

OliviaPoeckey's avatar
OliviaPoeckey
Rising Newcomer
2 months ago
Status:
Resolved

Sims 4 won't load

Since I updated my game, it won’t load past the screen that says "The Sims 4," and I keep getting an "Application not responding" message. I’ve tried everything: I removed my mods and custom content, but that didn’t work. I also attempted to repair the game, but that didn’t help either. Finally, I even uninstalled and reinstalled the game, yet I’m still experiencing the same issue. Is anyone else having this problem?

  • Status changed:
    New
    to
    Troubleshooting

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Repair the game
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.

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