Sims turn completely Black after Customization

Issues can be very confusing to me too but the problem is that Maxis can do nothing to restore those textures. They are lost. I'm not exactly sure where tattoos/paint mode stuff gets saved but take the example of the black photos which is essentially the same: The game saves the picture (aka texture) as a separate entry in the save file and then associates the actual picture with the texture. If said texture doesn't get saved or delete for some reason, it's no longer in the save and hence can't be restored.

I do understand that this is less then ideal but there's nothing that can be done about that. The thread was locked as it's not an issue Maxis can or will look into further. 

If it's newly happening for with this patch, then they need to check it out again, hence this thread.

If you want to discuss options on restoring with others, I suggest making a thread in General Discussion or Feedback

If you're backup saves are affected, you are welcome to post here again. Do make further backups to prevent this.

I'm personally also very positive that this issue will come back somewhere down the line cause there's almost always been a thread since the first added paint mode. There's just different causes why the textures get lost and they need to be fixed individually.

So: Save your paint mode Sims/Pets to the gallery and keep backups. That's the best advice.