Skin glitch

I’m doing yet another forum simply because there was no solution on a 5 MONTH old discussion…….. I haven’t done ANYTHING different nor have I even took the sims that are having the skin glitch into CAS before they turned pitch void black. Everyone is saying tattoos but no, it’s not. Even in live mode they look like this. I need to know what I need to do. This is ridiculous and frustrating to the point where I don’t even want to play or spend any more money on the game if this is to be expected EVERY TIME…… I logged in, my music continued to play even though I have it set in MY SETTINGS that it’s turned all the way down and should register that once in MY game under my Xbox account. So the menu keeps reverting back to original settings as well. And this all happened after playing, not completing, the second week of the event.