Ideas

The Game crashes when I upload to the Gallery.

Hello!

I would like to report an issue I have with uploading new builds to my personal gallery. It doesn't happen every time but often enough for it to be an issue. When I upload a new build to my personal gallery my game crashes completely. It just stops and throws me out of the game. This happens several times during a few hours playing/building and trying to save my build. It also sometimes shows a "Server error" popup but I saw that, that's already been reported on.

Hope this will get looked at as well!
Happy gaming :)

6 Comments

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  • rosemow's avatar
    rosemow
    Hero+
    7 months ago

    If you have photos or paintings in your build this can sometimes cause issues. Try seeing if removing them may help with the issue. Also using mods/cc may cause issues. If you use mods/cc,try moving the whole mods folder to another place, delete the localthumbcache.package and then test to see if the issue remains without mods/cc there.

  • Zeepje19's avatar
    Zeepje19
    New Spectator
    7 months ago

    Hi, thank you for replying! I currently play without mods/cc and I don't use custom paintings/photos. So that's not the issue I think. I fear it's a gallery thing. The gallery is notorious for having issues. :( 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    7 months ago

    Zeepje19​ 

    I fear it's a gallery thing. The gallery is notorious for having issues. :( 

    But judging by your previous reference to your own “personal gallery” you’re referring to your in-game Library, not the online Gallery. They are not the same thing. The Library is local on your machine, the Gallery is online on EA servers.

    Are you having problems saving a Lot to your Library? Or uploading a Lot from your Library to the Gallery?

     

     

  • Zeepje19's avatar
    Zeepje19
    New Spectator
    7 months ago

    Hi!
    Actually both! First it was only with my personal gallery but now It's a russian roulette with uploading to the public gallery online or my personal. Some days it doesn't happen at all and then other days it happens a lot! 🤷‍♀️

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 months ago

    Zeepje19​ 

    Thanks for confirming. I've merged your thread into this bug report. Please make sure to upvote in the opening post.

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