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richvh's avatar
richvh
New Hotshot
5 days ago
Status:
Under Investigation

UI Exception 1009: UI removed, Black Screen and unresponsive game

I had been getting occasional UI errors being reported by Better Exceptions in a modded game, so I decided to test with a new save with mods disabled. The UI exceptions I had been encountering were of two types:

  1. When moving to a new lot or loading a save (no obvious problem with the UI)
  2. A UI exception that would remove all UI except the top right bar. This latter one would result in a black screen if exiting to the main menu (could still hit escape to exit) or if exiting the game entirely without going to the main menu first, would lock up and require me to kill the EA processes through Task Manager
  3. Loading into an active High School on exam day (Friday), the exam day UI did not load and while I could go through the school day taking the exams, but no end of school report was generated or performance change.

I have now encountered a UI exception in the new, unmodded game, which since the UI was not messed up I assume is of type 1 as I noticed it present after starting an active school day on a Wednesday. I am attaching the last UI exception file.

Version 1.115.216.1030 (SDK: 0x0A000008) DX11

Edit by crinrict: Adjusted title.

Edit by crinrict

Please use this thread for the High School Exam Day issue: [HSY] UI Exception on load into high school on Exam Day | EA Forums - 12229988 

live mode
never cc or mods
pc

8 Comments

  • crinrict's avatar
    crinrict
    Hero+
    5 days ago

    HI richvh​ 

    could you please post the complete UI Exception you're getting ?

    You need to copy/paste the content.

  • richvh's avatar
    richvh
    New Hotshot
    5 days ago

    This is the Last UI Exception file I had when first reporting:

    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>d655a0a99001baa3683eb657</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-03 11:39:59</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)olympus.views::CellView</categoryid><desyncid>d655a0a99001baa3683eb657</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at olympus.views::CellView/Draw()&#13;&#10;    at olympus.layout::GridLayout/OnFeedUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/RedrawGoalCellView()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/GoalCompleted()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/SetData()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::HolidaySituationGoalContainer/SetGoalData()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationContentBase/HandleSituationGoalsUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase/HandleSituationGoalsUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay::SituationDisplayMain/HandleSituationGoalsUpdate()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=1040617&#13;&#10;Client Session Time: 19.51&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>d655a0a99001baa3683eb657</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-03 12:10:24</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)olympus.views::CellView</categoryid><desyncid>d655a0a99001baa3683eb657</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at olympus.views::CellView/Draw()&#13;&#10;    at olympus.layout::GridLayout/OnFeedUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/RedrawGoalCellView()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/GoalCompleted()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/SetData()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::HolidaySituationGoalContainer/SetGoalData()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationContentBase/HandleSituationGoalsUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase/HandleSituationGoalsUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay::SituationDisplayMain/HandleSituationGoalsUpdate()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=1223102&#13;&#10;Client Session Time: 19.51&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>d655a0a99001baa3683eb657</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-03 12:14:48</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)olympus.views::CellView</categoryid><desyncid>d655a0a99001baa3683eb657</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at olympus.views::CellView/Draw()&#13;&#10;    at olympus.layout::GridLayout/OnFeedUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/RedrawGoalCellView()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/GoalCompleted()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/SetData()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::HolidaySituationGoalContainer/SetGoalData()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationContentBase/HandleSituationGoalsUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase/HandleSituationGoalsUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay::SituationDisplayMain/HandleSituationGoalsUpdate()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=1249476&#13;&#10;Client Session Time: 19.51&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    </root>

    This is the Last UI exceptioin file I had after completing the school day and returning home (I was wrong, it was Thursday, not Wednesday):

    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>ee1bb3cfc399cd1a683ef884</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-03 13:43:54</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)olympus.views::CellView</categoryid><desyncid>ee1bb3cfc399cd1a683ef884</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at olympus.views::CellView/Draw()&#13;&#10;    at olympus.layout::GridLayout/OnFeedUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/RedrawGoalCellView()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/GoalCompleted()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/SetData()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::HolidaySituationGoalContainer/SetGoalData()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationContentBase/HandleSituationGoalsUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase/HandleSituationGoalsUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay::SituationDisplayMain/HandleSituationGoalsUpdate()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=88868&#13;&#10;Client Session Time: 30.60&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>ee1bb3cfc399cd1a683ef884</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-03 13:47:48</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)olympus.views::CellView</categoryid><desyncid>ee1bb3cfc399cd1a683ef884</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at olympus.views::CellView/Draw()&#13;&#10;    at olympus.layout::GridLayout/OnFeedUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/RedrawGoalCellView()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/GoalCompleted()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/SetData()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::HolidaySituationGoalContainer/SetGoalData()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationContentBase/HandleSituationGoalsUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase/HandleSituationGoalsUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay::SituationDisplayMain/HandleSituationGoalsUpdate()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=112349&#13;&#10;Client Session Time: 30.60&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    </root>

    I expect to get another one of type 3 when I start the next school day, should I post that in this thread or a new one?

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Thanks for reporting this richvh​ 

    Could you create a new thread for each of the exceptions you're seeing please so we can track them separately? 

  • richvh's avatar
    richvh
    New Hotshot
    4 days ago

    In my latest game session on an unmodded save (investigating UI exceptions after experiencing them in modded games) I got both a Last UI Exception file and a Last Exception file. Here is the UI exception:

    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>364e0566bf1ad0e5683f7d46</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-04 03:24:15</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)olympus.views::CellView</categoryid><desyncid>364e0566bf1ad0e5683f7d46</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at olympus.views::CellView/Draw()&#13;&#10;    at olympus.layout::GridLayout/OnFeedUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/RedrawGoalCellView()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/GoalCompleted()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationGridViewGoalDisplay/SetData()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::HolidaySituationGoalContainer/SetGoalData()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationContentBase/HandleSituationGoalsUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase/HandleSituationGoalsUpdate()&#13;&#10;    at widgets.Gameplay.SituationDisplay::SituationDisplayMain/HandleSituationGoalsUpdate()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=1612161&#13;&#10;Client Session Time: 33.52&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    </root>

    I will post a separate thread on the Last Exception.

  • crinrict's avatar
    crinrict
    Hero+
    4 days ago

    Same question here: Do you know in what situation it was created ? When loading the game ? When trying to switch goals in

    EDIT: NVM. Seems it's the same as yesterdays

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