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LilAngelxo's avatar
LilAngelxo
Rising Novice
4 days ago

Re: Game not working

I have recently done the sims 4 updates. 
There is a glitch where I can’t see any households from my saved games but I also can’t create new households / games to play. 
I can’t see the “sim” I am creating. It is blank as if there isn’t a sim there. 
I can see the usual buttons on the main menu, but it’s like everything else behind it isn’t there. 
I have tried repairing my game. I have tried clearing cache. I have tried uninstalling and reinstalling game but I am still faced with the issues. 
I have no mods in the game play either. 

I am unsure what to do. I tried to play an existing household game play by pressing resume, but it just sits there for ages trying to load and then eventually says “not responding” and then crashes. 

any ideas what I can do? Or how to fix this? 
i annoyingly just bought the fairy expansion pack after doing the updates - so I can’t even play the new pack. 

9 Replies

  • crinrict's avatar
    crinrict
    Hero+
    3 days ago

    Could you please provide the following information

    • Does no mod include cc ?
    • Did you never have any mods/cc or remove them ?
    • What platform are you playing on (PC, Mac)
    • Please add some pictures of what you are seeing.
  • LilAngelxo's avatar
    LilAngelxo
    Rising Novice
    3 days ago

    No mod includes no CC. 

    I used to have some mods, but I removed them from my game play. This was before this new update even occurred. So I had used the game before it was updating. 

    I am playing on a PC. I checked that my windows is still compatible and it is. 

    please see a picture of what I am seeing. When I try and create a new household. It’s like the sim isn’t there.

    I don’t have a picture of the error when I tried to play an existing game. But it was just on the loading page. Then a message said “not responding” and it forced the game to closed. 

  • LilAngelxo's avatar
    LilAngelxo
    Rising Novice
    3 days ago

    Thank you, yes looks like someone else is having the problem too. 

    I am not sure what you mean by playing around with the disabled packs (sorry not very techy here haha). Would you mind explaining what exactly I could try on that? Thank you! 

  • LilAngelxo's avatar
    LilAngelxo
    Rising Novice
    13 hours ago

    hotlexilooloo04​  
    No not yet. But it might be worth you trying all the suggestions they have given to me & Chloe. To see if they work for you? 

  • hotlexilooloo04's avatar
    hotlexilooloo04
    Newcomer
    13 hours ago

    LilAngelxo​ Im not sure if that is my problem as I have no problems going into a new save in CAS, it lets me make new sims with no problems yet all my old saves are still gone :( 

  • hotlexilooloo04's avatar
    hotlexilooloo04
    Newcomer
    12 hours ago

    I took out all of the mods/cc I had in my game, cleared the cache as well as repaired the game itself, but none of these have helped my problem. What’s weird is as I finished updating the game, all my saves were there and I was able to go into the saved game. But upon loading I got a BE pop up which crashed my game. When loading back into the game every save was gone. Anyone have any suggestions? 

  • LilAngelxo's avatar
    LilAngelxo
    Rising Novice
    12 hours ago

    Ohh no, I hope someone has some suggestions for this too. We have some similarities on issues but seems like me and Chloe have the CAS issue too. 

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