Ideas

Unable to save to personal library/upload to gallery on PS4

For several months (ever since the burglary update), I have been dealing with a major bug that has completely locked me out of saving builds/existing households to my personal library, as well as uploading them to the gallery. I have only been able to save/upload newly created households without issue. I play on a PS4 Pro with no modifications made to it all other games both online/offline, work completely fine with no issues, so I know for certain that this is a Sims 4 issue, not my console's (hardware/software) issue. I have tested out uploading different lot sizes if a lot is empty, if a lot has builds on it, what packs were used, if it was a save file issue. And all these attempts gave me the same error message of "Server error. We could not process the Gallery request." (I've linked a photo of the message below) I've even deleted The Sims 4 app and reinstalled it with no packs to see if that would work, and it hasn't made any difference. If I am missing something, please let me know because I have exhausted all my options. After having multiple of my personal (to The Sims Team on the forms) messages/requests ignored, and another subject which is full of hundereds of other people having this problem being unjustly marked as resolved (The Sims team gave a solution for PC players not console when that was the discussions point) I am out of hope and options. Even though probably no EA Forms person will help me if they see this, I'll still try once again.

3 Comments

  • RXqueen21's avatar
    RXqueen21
    New Spectator
    27 days ago

    I am experiencing the same issue, still can’t figure it out. Also, I can’t play in Live mod, it shuts off the game after 5 minutes! I’m so over these glitches that it makes me not want to play anymore. 

  • DrkSparrow's avatar
    DrkSparrow
    New Spectator
    22 days ago

    I've been having the same issue since the latest update. I can't save any of my builds to the gallery if they were built before the update. Even new builds in a new game doesn't fix the problem. I can only save things from the online gallery, but nothing i build. Always get the same error message: can't access server right now.

  • Leatherbee's avatar
    Leatherbee
    New Spectator
    10 days ago

    Still experiencing this. Still frustrated. It has completely changed the way I can play the game as an avid builder. It started after the burglars update (Am on PS4 btw)