EA TOS Not Following Their Own Customer User Agreement
Hello everyone. I have played battlefield since it first came out as 1942. My origin/ EA app dates back to 2010. On 11/02/2025 I was away with the family but somehow got banned for misconduct. Think it should not be to hard to rectify I went on their website and filled out he appeal. it took them a little over two days to get back to be with a denied. No reason why. I then again appealed it. within about 20 minutes they denied it again with out a reason. This went on for hours. I then decided to go the the online chat with their advisors. I have proof they are not human but indeed AI. Same goes for the TOS team. There seems to be no way to get in contact them other than email of a appeal. They have no supervisor or manager above them and nobody that works at EA seems to know their whereabouts. Per the EA Customer agreement we have the right to request a actual human to look over our account and make a judgment. It states it in chapter 15. It also states on the EA help website that their TOS department is actual humans and their advisors are actual humans. After calling them out on their chat with a fake advisor they then have somehow prevented me from accessing their advisor chat. I will be posting this proof of my findings on this website and every other social media website as well. The will be taken to arbitration since that is what we are allowed to do per the Customer agreement. But if the judge finds they misled and lied then their could possibly be criminal charges allowed against them and class action lawsuit can be filled.Account ban with no penalty entry to appeal
I am out of options. EA help site gives only one option for me, to open a case on ban appeal. This only allows appealing game specific bans, which i have none of. When trying to submit a random ban appeal, the site will not accept the submission (i can click submit, but nothing happens). I presume you are unable to appeal a ban you do not possess. There are no support email, phone number or live chat to contact. I am dum founded. My account was banned post a compromised email. The hijacker gained access to a bunch of affiliate accounts of mine, the ea account included. After recovery (which went smoothly with a live chat bot) my account received an account ban. I was never informed for what reason, and no penalty history entries appeared. I had multiple games on the account which are now lost, and EA is impossible to communicate with. What can i do ?? Its quite frustrating.
Unable to connect online
I can play every other game online thru my Xbox except battlefield 6. Keeps asking for security code and after I put it in, I eventually get error code saying connection failed. I want to try game during free week, but this isn’t how you get me to purchase the game or anymore going forward.
Lost Progression after linking accounts
I started playing on my Xbox account, and wished to continue with cross progression on my PC. I linked my Xbox account and installed the game on steam, and had been greeted with a fresh account. I then installed skate through Epic Games and was greeted with the fresh account again. Finally i installed through EA itself, and it automatically designates that fresh save as my default. I am a bit annoyed because i made a lot of progression on my xbox save and even spent some money in the store, so having to replay all the challenges i already did and purchasing the same items is not ideal at all. PLEASE HELP WITH FIXING THE CORRECT ACCOUNT CHOSEN TO SELECT THE SAVE FROM
