Redeemed Products Not Showing. Please Help 🙏
Hi guys, I hope somebody can help as I have just spent an hour on the live chat with somebody who wasn’t acknowledging what I was saying & kept telling me to come here. I have just redeemed 4 keys for The Sims 3 expansions on EA Play. They all said ‘redeemed successfully’ and 2 of them installed fine. 2 of them however (into the future & island paradise), took me to the product pages and are showing as ‘purchase for £XX.XX’ and there is no trace of them in my purchase history. I waited the recommended half hour before seeking help & still no success. The agent in the live chat confirmed that they were redeemed using my account but was refusing to acknowledge that I don’t have access to them and we spent the last hour going around in circles. I even asked to raise a complaint several times to be told effectively ‘I am going to help you but I can’t promise that you’ll receive any contact, please check social media channels’. I’m praying somebody here can put me in the right direction to access the products that I purchased. I would be incredibly grateful for any help 🙏
I cannot sign in when upgrading to a teen account.
When I open the ea app it pops up with a notification saying "Sign up for your teen account." So I click next and enter my email, then it says the email is already in use. It has a button to sign in so I click that and it takes me back to the same pop up with no way to sign into my original account. Any help would be great! Please and thank you. I have already tried to login on the website, which works but doesn't transfer to the actual app.
OTHER Payment Methods
Should EA include other payment methods except Credit cards like Debit cards , UPI etc in India ????? want to play , but i dont use credit cards and whenever i proceed : it says try again later or contact support or use other payment method, whereas their isnt any ; only credit cards available. But previously about 2 years back whenever i use to proceed in buying from EA App i use to input my debit cards details in there and proceed further and it was accepted by EA but now it has been removed i guess . i thought of not buying from steam , epic or any third party app , came to EA App directly but now this is the situation ;/ Anyone of you agree with this please support
