Open a Case: HOW?!
So you know when you have an account issue, you need to talk to a person, you get stuck talking to the world's crappiest AI bot, and you get no answers? That's me right now. I need to ask an account-specific question related to a dead email that houses ALL of my sims content. HOW do I open a ticket / Case? The AI chat bot only leads me in a fun circle about: "What's the problem? Yeah? What's yer name? What platform? Yeah? Here's a link to some irrelevant information. Did that help? No? What's the problem?" Rinse and repeat. If I ask it how to open a case, it says: "In order to answer that, tell me about your problem," and the above cycle begins endlessly. I have two accounts: one my sister plays on: (this one) and one I play on (the one I can't get into due to 2-factor authentication and a broken email.) I need to file a ticket / open a case. No, I don't want to call a heckin' phone number due to my limited hearing, so please don't respond with that advice. I just wanna know how to open a case via the EA site / email / some written format. (I imagine 4,322 other people do as well.) Thanks for helping whoever reads this! You are a peach! ♥Solved95Views0likes7CommentsCombining multiple EA accounts?
Hi gang, I was looking to play the Sims 3 which I haven't for many years and saw all my expansion packs were connected to an old email address, not the current account that I use now. Is there any way to combine both accounts? I had a similiar issue back when the EA App was Origin and combining the accounts was not an issue. Thanks.9Views0likes1CommentBase Game Update Tuesday May 12 (Laundry List Released May 5)
Link to article on best practices below, under Preparing for Tuesday's Update Base game update coming on Tuesday, May 12. Laundry List: Upcoming Quality of Life Updates, Free Content and More | EA Forums - 13352224 Layer Up! A Creator’s Guide to Base Layers in CAS | EA Forums - 13349904 Preparing for Tuesday's Update: Back up your saves. Backing Up Saves in The Sims 4 - Keep Your Sims Safe! | EA Forums - 12913482 Remove your mods folder. Delete cache files: https://sims4.crinrict.com/eng/2014/09/delete-cache-file Turn off automatic updates/go offline in the EA App if you are not ready to update your game: https://crinrict.com/blog/2014/08/origin-turning-automatic-updates-on-off.htm And for mod users don't forget to check @luthienrising Broken/Obsolete/Updated Mods thread and the Best Practices thread. The Sims 4 Mods & Custom Content | EA Forums Mods + Game Updates: Best Practices and Getting You Back Into The Sims 4 | EA Forums - 12938569962Views16likes3CommentsCannot Remove Sims from Online Gallery no Matter What I Try
I’ve tried everything from repairing the game to factory resetting my laptop, but I keep running into the same issue. Every time I try to remove a Sim from the online gallery, it takes a long time to process the request and then shows this message: 'Timed out during upload. Check your internet connection or try again in a minute.' The strange thing is, I’m not uploading anything, I’m trying to do the opposite. My internet connection is solid, with a download speed of about 900 Mb/s and an upload speed of around 50 Mb/s on my laptop, so I don’t think that’s the problem. I reset my modem and router- still didn't work. I connected through ethernet- still nothing. I’ve repaired the game, uninstalled and reinstalled it, factory reset it, signed in and out of my EA account, deleted cache files, but nothing seems to work. I've disabled and removed all mods/CC. I’ve also experimented with my laptop powering it on and off, restarting it, and played with the settings, lowering the graphics to see if it was a performance issue, but that didn’t help either. Then I factory reset my laptop to see if there were setting in there that i put in that I don't know how to reset (I had all my important things on a drive). Other games that are more demanding run perfectly fine on my laptop, so it doesn’t seem to be a hardware issue. The only thing that works is uploading to the online gallery, removing Sims is the problem. It’s extremely frustrating because I'm very stubborn and was I hoping to get some guidance on what to do or if i should just wait for the update coming up and hope it fixes itself.Are Rip Chips ever gonna be useful ?
Hello everyone, I currently have 75000 rip chips and I can't use them for anything. I've opened all the boxes and all of the other items in the shop are purchased with SVB. Could you make some of those items purchasable with Rip Chips and also find another utility to them ? (Like maybe converting them to Ticks or character slots)Version Handling
hello! i've been spending almost 2 days straight removing and updating all my mods after the latest patch. currently the only ones i have installed are cleared both in the Mod Hound checker and Scarlet's Realm's checker. my game loads like usual, but freezes as soon as an action is completed, and i still keep getting the last exception below... i genuinely have zero clue what could be causing it – anyone have any insight? Exception Summary Exception Date: 2026-05-10 14:15:27 Game Version: 1.123.85.1220-1.300.000.239.Release Category ID: holiday_service.py:302 Recommended Action Mods were detected in the exception. Close your game, try removing the mentioned mods below from your Mods folder and retry what you did when you received the exception. If the exception does not occur then the problem is likely with that mod. Check the mod download for any recent updates. Possible Cause (Confidence: 30%) utilities\logging\version_handling.py\version_handling.py Reason [manus] holiday_service failed to handle on_all_households_and_sim_infos_loaded due to exception (AttributeError: 'NoneType' object has no attribute 'display_icon') MCCC Version 2026.2.0 **bleep** Version v185h Mod Count 11233 packages, 124 scriptsSims 4 Cats & Dogs Pack Not Showing in Store
Hi, I’m trying to find and purchase The Sims 4 Cats & Dogs pack on PS5, but it’s not showing up in the PlayStation Store or marketplace. I already have My First Pet Stuff installed, but it says Cats & Dogs is required. Can you please help me find or access it?Solved