Store Content Uninstalls Itself and Cannot Be Reinstalled
I've enjoyed TS3 for many years, but recently I've run into an issue that is bringing me to my wits' end. Starting a few months ago, my game has begun to stop recognizing my installed store content. The game will work without any issue for days or even weeks. Then, without any warning, one day I'll open the launcher and be able to tell that the game is broken again because my 'Installed Content' tab lists only my installed store venues (as CC) and nothing else. If I try to reinstall my store content from my Downloads, the game gives me the following error: "Installation failed: Please make sure your game has the latest Software Updates and try again." In the past, I had some success fixing this issue by doing the following: Rename the Electronics Arts Folder containing this file to something like "Old-Electronic Arts" Attempt to open the game by launching the game through the EA App. This will generate a brand new EA folder. Close the game. Copy the Saves, Screenshots, SavedSims, Mods, Library, Recorded Videos and Installed World folders directly from the Old-EA folder to the newly generated Electronics Arts/Sims 3 folder. 4. Open the Old- version of the DCCache folder and copy all .ebc and .dbc files (anything that is not a .tmp or the missingdeps.idx file) and paste it into the new DCCache folder in the newly generated Sims 3 folder. Do the same thing with ccmerged.package in DCBackup. The first time I encountered this problem, that was all I needed to do to fix it. The next time, I was baffled when this exact same process failed to fix the problem. I then added a 5th step of deleting the SigsCache folder from the NEW file after it failed to load, and miraculously, my content was back. The problem is that even now that doesn't work. My last desparate attempt to fix the issue was to do a complete reinstall of the game. I then redownloaded every piece of store content from the store website, and found that I was actually able to install everything properly. After about an hour, my game was finally working again. That lasted for three days. I opened the game up again today... and all of my content was gone once again. I realize now that the only way the game will actually install my store content is if it's downloaded directly from the store while the launcher is open. If I attempt to use what it's downloaded previously, I receive the same error about software updates. I've also noticed that SOME of my old content will actually be reinstalled. Most of the items appear without thumbnails in the launcher, but a few random items in the launcher still show up properly. Those few items will re-install without the launcher complaining, but it refuses to process the rest of the folder. As far as I can tell, there is no difference between the items that it still recognizes and the ones it demands that I re-download. Obviously, I cannot re-download the entire store every single time I want to play the game. Does anyone have any idea how to stop this problem from cropping up, and why it's happening in the first place?
Sims 3 nothing works that is from store and exchange
@ Maxis tech support or whoever is still maintaining the Sims 3 and its expansions and content from the store and exchange I do hope someone is still maintaining the Sims 3 game, which has an active digital store asking for real money to purchase items, or the Federal Trade Commission and the Consumer Rights Bureau will hear about it ASAP I have been out of the Sims 3 since Jan 2025 now, in June 2025, trying to play again Sims 3, I was prompted to install the newest version of the EA app, which I was forced, since I had no other choice - I wasn't happy about it, because every update brings more problems than it solves, but it couldn't play otherwise, so I had to do it after that, launching Sims 3 I realized that nothing from the premium digital store http://www.store.thesims3.com nothing works, and I'm talking about especially the premium content that was purchased with real money, like extra worlds Midnight Hallow and Roaring Heights, just to name a few, but other virtual assets, in the hundreds, I'd say and in my stupid naivety, I was planning to buy the Lucky Palms, Monte Vista and Sunlit Tides, so like a fool, I was ready to drop $30+ more on new (to me) premium content now, nothing works anymore in the launcher is not recognized as being installed I've tried to reinstall the worlds, the premium content, but it's not working I have saved games from those two premium worlds, Midnight Hallow and Roaring Heights, and I can't load them to continue my stories in-game I can't start a new game with those two worlds, which also come with custom content and items so basically, nothing that I've paid for is working properly anymore after the last EA app update I've tried to download again the content, those two worlds - and a few other assets, out of hundreds that I have - it tellls me was downloaded successfully, yet the launcher won't start with the worlds as installed, won't allow me to load older games, nor to start a new game in those worlds why are you breaking the only Sims game, Sims 3, that's worth attention?? hoping we're going to move to Sims 4, that's a disaster..??.. no, we won't move to Sims 4, I'd rather play inZoi than move to Sims 4 I've spent a lot of money on expansion packs and premium content from the store on Sims 3, and I expect to use it and play it, as normal, like any other player who did the same... what can I do to fix it..??..Launcher crashing when entering downloads, uploads or installed content (Mac)
Hi, I recently got back into the sims because I haven't had a good macbook in a while (now I do). I haven't really utilized the download function of the launcher, but I wanted to download some lots so I had to add them there. When I tried to access the download function of the launcher, it crashed. (and also on "uploads" and "installed content") The only sim I ever installed was my own creation from a save, but I cleared that before. I read somewhere to move the entire Sims 3 folder to desktop and to slowly try copy pasting and replacing the DCCache and no crashes, even after adding my mods folder and saves. I think the files themselves just dont work, as I try them one by one. I would like to test the rest of my files, which ones should I transfer? Which one is the furniture change with create a style, my saved patterns, saved wallpaper etc? Would also like to transfer my personalized furniture collections Thanks for any help!
Sims 3 DLC in EA App but Not in Sims 3 Launcher
I have bought my DLCs for Sims 3 in the past from authorized sellers. I still have the discs and keycodes too, however when I try to install my DLCs, even though all of the DLCs are marked green on the EA app only 2 of them are shown in the Sims 3 Launcher. I have tried repairing the game from launcher. It was working fine a year ago but now it appears to be stuck. Is there any way to fix this issue?I can't register my Sims 3 base game to the store
I purchased my SIms 3 game through Steam and got a code to install the game. While I was able to successfully install the game and play it, I can't use the same code to register the game on the Sims 3 store - it says the code is invalid, even though I have both copy pasted and typed it out multiple times. Here's what I tried so far and didn't work: Cleared browser cache (I use Brave browser) Cleared cache and used Microsoft Edge Tried to register via the EA app - it says my game is already registered The weird thing is the achievements I am earning still shows up on my Sims 3 store profile, but the base game icon on the bottom left hand side is still grayed out. I haven't purchased any expansions / stuff packs until this issue is sorted. I also tried to contact EA through their website but after filling in the form it just gave me the option to "Explore self-serve support" and didn't generate a case ID or anything. Please help! I have no idea what else to try!