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Late Night Bugs - Compiled List in first two posts
This post is not maintained by me anymore. Generations bug there is here: http://forum.thesims3.com/jforum/posts/list/377927.page Pets bug thread is here: Pets Bug Thread - Please post your issues here Important Update Nov 30: The new patch is out but don't get your hopes up just yet. Before patching please take a moment to read these threads: New Game Launcher Patch is Available *Please Read* Late Night Prepartion Tips & Tricks (this one goes for the patch as well) If you experiencing a new but and you are patched to 1.18/2.13/3.9/4.6/5.4/6.1, please post here: Late Night Bugs - List of problems and fixed problems after patch 1.18/2.13/3.9/4.6/5.4/6.1 I will need everyone to test on a CLEAN game. Old saves that are messed up, probably stay messed up. Read the first post of this thread for instruction on how to get a clean game without reinstalling: http://forum.thesims3.com/jforum/posts/list/0/305615.page Please report your issues (or fixed issues in the thread linked above). If you do not intend to patch just yet and have issues not reported, please report them here. Reporting Issues Please read the first two posts before posting anything. Remove your mods and check without (YES! ALL OF THEM) before posting anything There have been lots of reports and there are lots of issues that have been addressed. If your bug has been mentioned, ONLY post if you have new info to add. There are a few bigger bugs that lots of people have. I have either started a new thread for those or found an existing one and linked that one. Please post in those threads. If you have links to any of the other problems, please provide them. I will try to put as much info in this two posts as possible. I'm also always on the hunt for solutions that do work. I'm not going to list every single suggestion that was made in this thread but I've gotten pretty good at keeping things people say in mind. If I read something similar somewhere else, that just might lead to a working solution that I will post. I thank those people out there who actually find and post solutions and apologize for not giving credit to most of you. By the time the fix reaches me, it's not possible to know, who came up with it in the first place. You're awesome. Little side note: I won't be answering post anymore. I will keep reading and update those first two posts for you and answer completely new problems (but not the ones that are addressed here). When stating your bug, please include the following information: - What OS are you on (there are some issues that seem Mac-Specific) - Do you use any mods or cc (if you download from the exchange, then you have cc) - If you don't have any mods, state if you never had any or if you took them out. - If you have any mods by Twallan, they have been updated (yes, MasterController too). If you have the newest versions and run into bugs, you might want to check his threads. Just because they are updated does not mean, they are free of errors. Take out the mods to check if it's not the mod that is at fault. Be careful, some of them have to be taken out in a certain way. Check the threads for more info. - Post some basic info like RAM, CPU and Graphic Card. Not interested in any DxDIAG. Do not know how to read them. - Please do not just link other threads. I don't have the time to read trough tons of posts. State the problem in a few short words and maybe add the link as extra info. - When answering a question of mine, please quote your original problem and maybe my question. For older bugs also refer to this post: TS3 + EPs & SPs - Known Glitches & Causes I am recommending a few mods in this threads. I'm not going to link them on this first page though. Use google to find them or ask in the thread. Preparation Tips & Tricks Late Night Prepartion Tips & Tricks Reinstalling your game Reinstalling your game should be your last resort. Try removing your user folder in documents folder first. You can just rename it to TheSims_Backup. The folder will be recreated at the next startup with only the necessary folders (some are created when first used). If that does not help and you really have to reinstall, follow these instruction, not skipping a step: Game Help:TS3 Uninstall Technical Issues These issues belong in the technical section. There are lots of threads about that there and people who can help better than me. You should report your DxDIAG there. Crash Troubles - DEP Problems - There is a problem with some AMB lots that crash the game, namely the fire station. What the game does when creating a new neighborhood is look in your library if there are appropriate lots. If so, it just puts them on a lot and does not seem to check any restrictions in size or if they have access to a road. This makes your game crash. Remove ALL your lots from the library prior to starting a new game and add them later. To do so, just remove the folder library from your documents folder. If your game still crashes, remove all AMB lots and build them manually. - Clicking on the Sub Way Station - Using Stage Tool - Custom Content, Corrupt Savegames --> Rename your folder in Documents to TheSims3_Backup. A new one will be created on startup. Then try finding the culprit by adding back one folder after the other Cannot Save - Getting Error 12, 13, 16 12 & 13 are out of RAM Errors. Either get more RAM or a 64-Bit System. LAA has been done for those by standard by EA: BUT, when you patch, only the base game and the last EP get updated, so LAA is only done for those two. Manually patch the rest to have LAA for all. 16 is a savegame corruption. Use Save as (and the different name) instead. The Sims3 Laucher has stopped working --> EA is looking into this problem. Do DEP for the Launcher as well. See above. Issues with Launcher, EADM and Downloading Please read this thread and if you need further help, post there. Launcher, EADM and Downloading carebear089024 wrote: Right click the icon on the desktop. At the bottom it should have Properties. Click that. Then click on the tab that says compatibility. Click that Tab. It has a box that shoudl read compatibility mode. In that box it should have Run this program in compatibility mode for: Use Windows XP (Service Pack 2) Another possibility is to run the launcher as Administrator. That fixed the problem for me. There has been a EADM update that is suppose to fix the issue: "Game Launcher not Responding & Stopped Working" Lagging & Freezing Issues There seems a lot of lagging going on since LN. While you're computer could be at fault for this if you have a lower end machine, also people with high end machines seem to experience this issue. Sometimes it helps to defrag your computer, make sure all your drivers are uptodate and clean your registry with CCleaner or some other tool. It really can make a difference. Game Lag / Stuttery Animation --> EA is looking into this problem One possible reason for freezing/lagging is, if a Sim or a Car is stuck somewhere. You can either search your neighborhood to find them, enter every single household to find them or get Twallan’s MasterController and reset them all in one go. To delete cars that stand around on streets, use testingcheatsenabled true, then shift-click on the car and do Object-Delete For people with the lags and game freezing (not Sims freezing), please contribute here: Data collection and analysis: Intermittent Freezes and Lags Cars in the City and Inventory Since LN EA seem to have overdone the car thing. There are tons of cars in public lots and in Sims inventories. Also there seem a lot of taxis crusing the town. There are two mods that can help you with those issues: Twallan's Overwatch Mod does a clean up on those everynight. blugenjutsus Taxis Overhaul Mod over at CrazyTown can help reduce the number of taxis in your town. The main problem with the cars seems to be that temporary cars don't get cleaned-up. According to twallan this is a very old problem (actually his very first mod took care of that problem) and was fixed at one point, now it seems back. Hopefully it can be fixed again. Crowd gatherings in front of buildings Some lots seem to draw Sims and they can't be get rid of. If you reset them, they just come back. Crowds seem to seriously lag the game. For some it helps to delete the rabbit hole itself and place a new one. --> Twallan's Overwatch mod now has a fix in place for this issue Instruments in Inventory Like cars, instruments seem to spawn in inventories. It's unclear if Sims just take them from lots of if there is another issue around. http://forum.thesims3.com/jforum/posts/list/0/295972.page#3947553 There are tons of threads on this issue around. Game freezes at a certain time, nothing can be done This is a bug that has been around for a while. I have no solution. There seems to have been a connection to alarm clocks and the self-employed careers. This might be fixed Time freezes at a certain time. Sims go on about their business. I have not enough info about this bug at the moment. Please post in the above thread. Interactions take forever I have not enough info about this bug at the moment. Please post in the above thread. Sim resetting/ teleporting somewhere else While doing certain actions, sims seem to get reset. They either get teleported out of buildings or just have actions fall from their queue. There have been many different, yet similar reports on this problem. It seems to happen more for the new multi-rabbitholes but it also happens on or community lots or even at home. One problem seems to be that seems tend to freak out a lot. Fire, Birthdays, Birht, Celebs, Vampires, Ghost and more are all reasons that the drop whatever they are doing. Since those occasions are getting more frequent (especially since Vampirism and Celeb Status seems to spread like a disease), that could be one reason for sim crowds and queue dropping. (queue dropping and resetting can also be caused by mods, depending on the XML file that was altered). Sims freeze and get stuck a lot This seems to get worse with LN. They get stuck in bed (especially Vampires) and resetsim firstname lastname (name of your sim) only helps temporarily. I do not know how to fix this but I believe it to be the first step towards invisibility and missing UIs (see below). I believe, if you see behavior like that, it's a sign of serious savegame and sims corruption. I have no idea, how you can solve it, but I recommend using mods like StoryProgression (you don't have to turn it on for the bug fixes to work), Overwatch and MasterController to avoid this (it's no garantue, but twallan has a lot of checks in place). - Sims keep gettting stuck in bed - Sims are all stuck in front of certain buildings and cannot be somewhere else - Questions for the people with the "large group"/stuck sims glitch Invisible Sims This Bug has been around since WA. It seems to get worse with every patch. First they would only get invisible when coming back from vacation, then it started to spread through the whole neighborhood. trupsmooth has posted some very interesting observations about this in this thread: Late Night - glitches. It seems that if you enter edit town or save the game if a sim is frozen, he will get invisible. If you save now, you will get a missing UI error (there are other actions that can break the UI like removing a scripting mod in the wrong manner). Twallan has two mods that can help you with those. The DebugEnabler has an option to bring back invisible sims while the errorTrap should repair some errors that cause the UI error. I have not have this problem and did not use either actions. If you have problems with those, please ask Twallan himself. He is one of the most patient and friendly persons, I have ever met on the Internet. Please answer these questions at MTS and read their workaround (yes, I'm sorry but they do involve mods): Missing Sims and/or User Interface] Problems with Multirabbitholes Quite a few problems people are seeing seem to be connected to the new Multirabbitholes. They seem to be faulty, causing quite a few problems: - Sims not able to go to work - Sims not able to complete opportunities - Sims not able to get rewards - Mass crowd of Sims in front of lots (this might also be connected to stars and vampires that make Sims freak out all the time, want autographs/pics or have to puke). The simplest solution ATM would be to tear down the Multirabbitholes and use the ones the Rabbitholes from Sunset Valley instead. You might need to start a new game or at least drop all opportunities. Lots set to No visitors allowed Quite a few community lots are set to no visitors allowed. The same is true for the lots in Sunset Valley so I really don't know if this is an issue or not. The setting is supposed to deal with autonomous drawing of Sims to lots but strangely, changing theses to visitors allowed has helped people with numerous problems. I'm uncertain as to why this is but it's is worth a shot. To change, go to Edit Town and change the type of the lot to community - visitors allowed. This will trigger a few messages but I think it's save to ignore them. Let me know if it helps with any more problems concerning lots. So far it helped with: - Sims not being able to go to work. - Sims getting thrown out of the stadium when reloading the game - Sims not being able to win games in athletic track. Credit for this goes to ruthybell from the German forum Empty club An empty club is a symptom of a bug, not a bug itself. There are several factors to this (see below). Things you can try --> Replace the club --> Get rid of the ropes. --> Hot spots have generally more people. --> Search for crowds of sims in your town. If so, reset that lot by going into edit Town and then build/buy mode for that lot. They might be coming back to the lot, so try to replace it if they do. If it's a multirabbithole, consider getting rid of it altogether and get the rabbit holes for Sunset Valley. --> Read this on how to check how good your Computer is and how to trick your game into more visitors although it's crappy: How to Fool Your Game Into Giving You Full Clubs My own experience on this There are several factors, one being your computer. For me, the dive clubs are always pretty full, the others are not. I have lots of people come to a club and then can't get in because of the bouncer/ropes and just leave again. Depending what time your sims comes, it might seem as if no one is coming. Normally, when you are going to a community lot, other idle sims are pushed to go there too. If all sim are stuck somewhere, they can't of course, so that might be another reason for empty clubs. Threads about this - Clubs are empty - So the empty clubs isnt a glitch? Known Issues and Solutions These are issues with solutions or workarounds. If those don't work for you, please post Cause by Mods The Sliders don't appear in my game, I can't switch the gender of my sim anymore This is due to the following mod: UI Mod--CAS Basics--See Your Non-Default Skintones Remove the mod, delete your Cache files and restart your game. The sliders will be back. My Sim can't play in a band or use any of the new instruments. Some Mod that changes something with the skills of your sims --> Remove My Sim can't make drinks at the bar at home Some Mod --> Remove My Sim does not turn into a vampire Some Mod --> Remove. It could take a while though until the Sim is fully turned. Thought and talking bubbles are huge and empty, +/- signs are huge, No effects from the new effect machine, no fish in the digital Aquarium, fire not visible, build sparkles don't go away NoMosaicAMB mod. Mod has been updated. Get the new one at MTS. This Mod can cause other issues, especially missing or strange effects. No Books in the book store Any Mod that changes anything with books. Remove and delete your cache files. If you have empty bookshelves, you will need to replace them. There are no skill books in the Twinbrooke library, which is actually part of a architectural job. I don't know if it's the same for Bridgeport. Just buy a new bookshelf with skill books My sims have no social interactions Any mod that changes the social behavior of your sim. If you have that problem for just one sim, it might be an actual bug (s. 2nd post) Bug Workarounds Walls don’t connect properly/ thin walls Build a door or a window into the wall and it should reappear. --> SimGuruLily: Can everyone seeing it please update your graphics drivers and post your DxDiags Sim got stuck at the bar because he couldn't leave before it closed Resetting your sim with the cheat resetsim firstname lastname (name of the sim) should transport them back to their home lot. Do that for every stuck sim. You could also go in Edit Town and use buy/build for that lot. All Sims will be reset automatically. --> SimGuruLily: Does this only happen at bars with velvet ropes? Were the Sims doing a certain interaction when the bar closed? They should be pushed to leave at closing time, so we’ll need some more details on this. --> Sim was woohooing in hot tub when the club closed. They finished and were then trapped. I can't place the lots You will need to change the lot type so that they fit the building you want to put on it. Make sure the symbol of a lot is that of any empty lot and not a empty house. If it’s a empty house, bulldoze it first. Can not place lot on unroutable terrain: Sims and Buildings are banned from such areas. Lots cannot be placed here. Error in the map that needs to be corrected by EA. --> SimGuruLily: Once a map is shipped, it cannot be changed anymore. --> Extra info by mortimer can be found on page 71 towards the end. I know too little about CAW and building worlds to actually understand this. There seem other issues around My Sims skills do not advance If it's the first skill point your Sim need, let him take a class. Should work afterwards. If not, please report. --> SimGuruLily: Do you guy have any mods in ? --> The workaround does not seem to work for everyone. Please answer the questions in the linked thread. My Butler has vanished but I can't get a new one (credit goes to Tootsyim1): Use the cheat testingcheatsenabled true and make the butler hate the family. They will then call and quit. --> SimGuruLily: How/when did the butler vanish? Can you still call him up? There is another me running around town (Clone Issue) This has been around since the beginning. With LN it seems to get worse for there are so many new NPCs in town. What the game does when it creates a new Sim is, that it sometimes just uses a Sim that is in the library. If you have a copy of your Sim in the library, this will lead to a clone of yourself. To avoid this, just empty out your library. You can export the Sims you want to keep and save the Sims3pack on an external disk. The two Sims (sometimes more) have no connection to each other whatsoever. There is another clone issue that has been around since WA. That clone is different and is actually the same Sim as yours. They are connected and deleting them will result in corruption of your own Sim. I once had a clone being stuck in a house. While mine was walking around and behaving completely normal, the other one just stood there and could not be deleted or anything else. No mod (well, did not try Awesome) would get him to budge and if I will ever go back to that game, he will probably still stand there. My Sim can't use the supermarket and can't fish This is due to unknown seeds in his inventory. Remove them (old issues) My Sim does not get the extra trait when growing up Use testingcheatsenbaled true, then shift-click on Sim and choose Add trait to add the missing trait. Don't use randomize or all the traits will be randomized. You might need to change panels and if that still does not stick, change the Sims hair. Type testingcheatsenabled false to turn of the cheat afterwards. To avoid this error, take your time while picking. Make sure the pic in the window has changed to the older version of your Sim. This is a very old issue and has been around since the game came out. Issues EA is investigating Sim doesn't go to work - A few solutions are posted in the first post of the linked thread. Elevator problems - Toddlers can use the elevator to get down, but not up. The stretch in the process. --> Toddlers can also cheer which also make them do the stretchy thing. Problems with Meters - Babys and Toddlers are very hard to please. It take a lot of effort to get their bars up. Opportunities cannot be completed - Opportunities for buildings that are in other hoods - Opportunities for the new multi buildings --> For now cancel the Opportunity or replace the rabbitholes (see above). Not fixed Issues from previous patches/EPs - Excavation bug Misc - Sim runs instead of jogging - Feeling shy moodlet around the sims own infant. Problems with Clubs/ Bands - Party lights/Strobe lights don't work right Problems with EA-Cloth - Flute forward dress makes a leg disappear We cannot reproduce this issue. Please remove all CC and mods and try again in a fresh save. --> http://i55.tinypic.com/2vd1suh.jpg --> Also see post from ellerobbe on page 68 in the middle. When moonlighting as a mixologist, Sim does not serve guests --> What traits does your sim have ? Might be connected to the Loner trait or if you have testingcheatsenabled (if you have SP or MC, chances are high, that you do). Problems with Vampires - Disgusted Moodlet gets stuck after a while
crinrict
15 years ago Place The Sims 3 Technical Issues
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Island Paradise Bug Thread
My work here is finished. I'm no longer answering posts. You're still welcome to post your issues, they just won't get added. EA is monitoring this thread so hopefully our report will be seen nevertheless. For updates and news check my blog: http://sims3.crinrict.com/en/ Should you require help with something, it's best to either post in the technical forum or possible bugs or at the AnswerHQ http://www.crinrict.com/blueRuler.jpg Check these posts as well: - Captobvs - ceejay402 - DawnLBrown - Karritz Most of us will have the same signature (thanks to mona1996 for that) so you'll recognize us better. Let the fun begin, you may now post. http://www.crinrict.com/blueRuler.jpg Manual Links to the patch is here: Patch 1.55 If you have any troubles with installing the patch, please post here: 1.55 Patch - How To Install, Problems & Fixes http://www.crinrict.com/blueRuler.jpg Before updating your game and/or installing the new EP, please make sure to follow these steps: In Preparation for Island Paradise TUTORIAL: What to do before patching FAQ: How do I uninstall a Mod/Hack ? How to redeem the limited edition content (includes Links) Ask here, if anything is unclear. It will help you avoid most patching problems. http://www.crinrict.com/blueRuler.jpg If you have crashing issues, please make your own thread in the technical part of this forum. This one is about GAMEPLAY bugs I do not have a solution for uninstalling Store content other than reinstalling all of them. If you have the issue, please post in the technical or Store technical section of this forum. Please remove your mods before posting. Even if they say they are updated. You can only be sure something is a EA bug if you play a vanilla game. There is no need for reading this whole thread but please check my posts on this first page if your issue has been reported and only post if you have extra info to add. Remember that the patch will make your game 'EP' ready. Most of the bugs (unless they are specific to functionality of the EP) and fixes will also apply if you only have the patch and NOT the EP. http://www.crinrict.com/blueRuler.jpg Rules Please post the info asked in the second post and I'd appreciate it if you follow the rules 1. Please DO NOT VENT in this thread. If you are not happy with the game, post in another thread that most likely will pop up or start your own. I will need to read through all posts and venting will make me skip your post. Make your statement as calm and informative as possible. 2. Don't post things like: It doesn't work or I got an error message. I don't know how to help you with that. Describe as accurate as possible what you tried and what your problem is. Post any error messages you receive as you seem them (screen-shots are great) 3. Make sure that you have removed ALL your custom content, especially mods for they are most likely not compatible anymore. This also applies if you are only getting the patch. Check with the creators before putting them back. 4. You can also post your bugs/problems if you have not but the expansion but updated to the newest patch. 5. Please do not post any technical issues like crashes, graphic card problems or incompatibility messages. They go in the technical section of this forum and there are people there that can better help you than me. 6. Please read the compiled lists to see if anyone has posted before and if there's a solution to your problem. I will try to keep links so you can go to the post of the person for extra info but that might prove difficult if lots of people have the problem. If you have extra info to add, please do so. Also let me know if you feel that I have misinterpreted your post. 7. Also consult my blog at Crinrict's Sims 3 Help Blog to see if you are running into an old problem that already has a solution 8. You may also post any fixed bugs or solutions you might find. 9. Please do not link to another post if you have already posted somewhere else. Copy/Paste your post and add the link as extra info. This forum will probably be a pain to navigate again and if I don't have to go consult other threads to what might be your problem, that's a huge relieve. 10. Keep in mind that I'm in a different time zone than most of you guys. Be patient, I will try to answer anyone (except venting posts). 11. If you are replying to a question of mine, please quote your problem/my question or recap in short. It will help me tremendously if I don't have to go back to see what your problem was and I can't keep them all in mind. 12. Check your game if you have any old cc-framework leftovers and remove. 13. Please don't post: I don't have the time to read all this. I find that rather insulting because it tells me, you didn't even bother to read the first post. I'm taking MY time to help you guys out and I'm not compensated by EA for this so the least you can do is read the first few posts before making your statement. 14. Please do not edit your post to add extra info to it unless no one else has answered you. I'm not going back in reading the thread, so I might miss extra info. Simply make a new post and restate your issue. 15. Please also excuse if my answers are short and to the point. I usually have to cover a lot of ground and I can't be elaborate about everything. It's not meant in a rude way at all. I appreciate everyone that is taking part in this. 16. If you opened a thread on a certain issue you want linked, post the link in this thread and I will add it. Make sure there aren't any threads there yet. 17. If you feel that I'm not treating everyone in the same way, you're probably right. There are people that have been reporting since my first bug thread and others that are modders/creators themselves. I feel that I know when a bug report of those people is legit and when not, so I'll be quicker to add those compared to people I don't know at all. 18. Please use proper english and no text language. Also try to use punctuation where applicable and don't put everything in one paragraph. Those are very hard for me to read. I'm German speaking, so that would help me a great deal to understand what you are saying. http://www.crinrict.com/blueRuler.jpg Important Links - Black Screen, long loading times and TMP files in DCCache - University Life Bug thread - Seasons Bug thread - Supernatural Bug Thread - Showtime Bug Thread - Pets Bug Thread - Generations Bug Thread - Please see compiled list on first page before posting - Late Night Bugs - Compiled List in first two posts - TS3 + EPs & SPs - Known Glitches & Causes - FAQ: Bugs & Patches - Generations-Patch & existing Mods/Hacks - FAQ: What files should I backup ? - Twallan's Mods - Finding Devices and Updating Drivers Origin Make sure your Origin is up-to-date (if you are using it). If your Origin is not at that version and you are not prompted an update, you will need to uninstall and get the newest version here: http://www.origin.com/us/about Crashing Issues Crashing issues are mainly technical and belong in the technical forum. Please make your own thread there, posting your DxDiag and info about cc, when it crashes and other useful stuff. Here's some things you can try: ERROR: Game Crashes (CTD) DEP Information If you are experiencing crashes after load screen or after a few minutes of game play, it's most likely a DEP problem. The game has now a new .exe file in your base game folder. Make sure to add the following new files to your DEP: TS3W.EXE in your base game\bin folder. MAC Users If you have technical issue, please post in any of these threads: Things to try - FAQ: Delete your Cache Files - Move your family out and back in. - Reset the sim ? - TUTORIAL: Resetting the game to factory settings without Reinstalling --> Make sure to save those: SimPort Progress and Achievements - TUTORIAL: - How to reinstall the game - FAQ: How do I restore a backup file ? - Move your Sims to a new town. Save them to the bin for that. Use Twallan's Porter if you don't want to loose the relationships. A word on Mods/Hacks It's ok to use them, I do too (I even recommend some of them), but please please, educate yourself about them. Don't just pop something in. There are many mods that conflict with each other and there are many mods that will be outdated with every patch (that's how it works). Some of the mods need to be uninstalled in a special way but it will always tell you in the mod description if that is the case. So PLEASE read them and DO what it says. Instructions how to install a mod can be found here: FAQ: How do I install Custom Content/ Mods ? Instructions how to uninstall a mod can be found here: FAQ: How do I uninstall a Mod/Hack ? Abbreviations used MC = MasterController: Mod by Twallan SP = StoryProgression Mod: Mod by Twallan CC = Custom Content: cloth, objects, hair, etc from third-parties you add to your game. DEP = Data Execution Prevention: Windows security feature. MTS = ModTheSims: CC Site TSR = TheSimsResource: A CC Site
crinrict
12 years ago Place The Sims 3 Technical Issues
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[INFO REQUEST] How to Fix "Your Game Failed to Launch" Error in EA app?
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) ff68f7c1-b81b-4a98-9da2-21662268cc73 Which client functionality are you experiencing this bug with? Launch Game When did this happen? (dd.mm.yy hh:mm) 25.06.21 Summarize your bug Every time I try to launch any game in the EA app I get a prompt that says: "Your game failed to launch An error on our end caused your launch to fail. Try again a little later." How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Absolutely no idea ! What happens when the bug occurs? Nothing, games won't launch either through the EA or the XBOX app, a prompt appears telling me: "Your game failed to launch An error on our end caused your launch to fail. Try again a little later." What do you expect to see? I expect to be able to launch the games I'm paying to be able to play.. ‌ I'm at a total loss, spent the whole day looking for solutions online but not one of them works. Extremely frustrating - can someone please share some insight?
Solved
smolsofa
4 years ago Place EA app Technical Issues & Bugs
150KViews
43likes
568Comments
Can't install/reinstall EA Desktop
Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Application Installer When did this happen? (dd.mm.yy hh:mm) 1.12.2020 Summarize your bug Ea İnstaller Doesn't Start. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? I don't know cause installer doesn't start. What happens when the bug occurs? I was clicking on EA Desktop Installer for try to open EA desktop Installer. What do you expect to see? I expect to see start the installer.. ‌ I downloaded EA Desktop Installer from EA's own site.Then ı clicked on exe. But nothing happened.I tryed to start with admin privileges but doesn't work. I tryed to close antivirus programs and windows defender. But Didn't work again . .How can ı fix that. Guys remember that never have been loaded.
Solved
gamertur
5 years ago Place EA app Technical Issues & Bugs
146KViews
43likes
405Comments
How the hell do I uninstall games through EA Desktop app?
Title. Why is this feature so hidden, if not outright missing?
Solved
ILPI
5 years ago Place EA app Technical Issues & Bugs
135KViews
75likes
97Comments
Unable to play matchmaking or Portal
Product: Battlefield 2042 Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number NVIDIA GTX 1080 Enter RAM memory size in GB 16 GB Are you using any software with an overlay? Yes If yes, can you list them here? NVIDIA Geforce Experience If you disable this software, does that have any effect? No Which part of the game is the issue happening in? Multiplayer Which part of the mode? Conquest Please select your region North America On which server did this happen? Unknown When did this happen? (dd.mm.yy hh:mm) 12.11.21 5:00 Summarize your bug I can't seem to play the game - matchmaking kicks me back to the menu screen. It seems I'm not the only one as other players have confirmed this as well. This is on Windows 10 PC with the EA Play trial, video here: https://www.reddit.com/r/battlefield2042/comments/qs9mdx/i_cant_play_it_keeps_taking_me_back_to_the_menu/ https://www.reddit.com/r/battlefield2042/comments/qsa4yq/unknown_error_111102i101i_or_111102l101l/ Similarly, when trying to join a Portal game, I receive UNKNOWN ERROR // 11:1102I:101I (or 11:1102L:101L) Already burned 1-1.5 hours of the trial trying to figure this out but no luck :/Super bummed b/c I stayed up super late hoping to catch the early access lol! Now it's almost 5am... PC Specs: Windows 10, intel core i7 6700k, NVIDIA GTX 1080 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Steps are in the video here: https://www.reddit.com/r/battlefield2042/comments/qs9mdx/i_cant_play_it_keeps_taking_me_back_to_the_menu/ The only odd thing I noticed is that when I first loaded the game and played the first tutorial, my game accidentally crashed or closed while I inadvertently opened up the console menu while adjusting my keybinds. So, not sure if the lack of completing the tutorial caused this. What happens when the bug occurs? I can never join a matchmaking game, I instead get brought back to the menu screen. What should be happening instead? I should join the game when the matchmaking countdown goes to 0. ‌ Product: Battlefield 2042 Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number NVIDIA GTX 1080 Enter RAM memory size in GB 16 GB Are you using any software with an overlay? Yes If yes, can you list them here? NVIDIA Geforce Experience If you disable this software, does that have any effect? No Which part of the game is the issue happening in? Multiplayer Which part of the mode? Conquest Please select your region North America On which server did this happen? Unknown When did this happen? (dd.mm.yy hh:mm) 12.11.21 5:00 Summarize your bug I can't seem to play the game - matchmaking kicks me back to the menu screen. It seems I'm not the only one as other players have confirmed this as well. This is on Windows 10 PC with the EA Play trial, video here: https://www.reddit.com/r/battlefield2042/comments/qs9mdx/i_cant_play_it_keeps_taking_me_back_to_the_menu/ https://www.reddit.com/r/battlefield2042/comments/qsa4yq/unknown_error_111102i101i_or_111102l101l/ Similarly, when trying to join a Portal game, I receive UNKNOWN ERROR // 11:1102I:101I (or 11:1102L:101L) Already burned 1-1.5 hours of the trial trying to figure this out but no luck :/Super bummed b/c I stayed up super late hoping to catch the early access lol! Now it's almost 5am... PC Specs: Windows 10, intel core i7 6700k, NVIDIA GTX 1080 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Steps are in the video here: https://www.reddit.com/r/battlefield2042/comments/qs9mdx/i_cant_play_it_keeps_taking_me_back_to_the_menu/ The only odd thing I noticed is that when I first loaded the game and played the first tutorial, my game accidentally crashed or closed while I inadvertently opened up the console menu while adjusting my keybinds. So, not sure if the lack of completing the tutorial caused this. What happens when the bug occurs? I can never join a matchmaking game, I instead get brought back to the menu screen. What should be happening instead? I should join the game when the matchmaking countdown goes to 0. ‌ I can't seem to play the game - matchmaking kicks me back to the menu screen. It seems I'm not the only one as other players have confirmed this as well. This is on Windows 10 PC with the EA Play trial, video here: https://www.reddit.com/r/battlefield2042/comments/qs9mdx/i_cant_play_it_keeps_taking_me_back_to_the_menu/ https://www.reddit.com/r/battlefield2042/comments/qsa4yq/unknown_error_111102i101i_or_111102l101l/ Similarly, when trying to join a Portal game, I receive UNKNOWN ERROR // 11:1102I:101I (or 11:1102L:101L) Already burned 1-1.5 hours of the trial trying to figure this out but no luck :/Super bummed b/c I stayed up super late hoping to catch the early access lol! Now it's almost 5am... PC Specs: Windows 10, intel core i7 6700k, NVIDIA GTX 1080 Steps are in the video here: https://www.reddit.com/r/battlefield2042/comments/qs9mdx/i_cant_play_it_keeps_taking_me_back_to_the_menu/ The only odd thing I noticed is that when I first loaded the game and played the first tutorial, my game accidentally crashed or closed while I inadvertently opened up the console menu while adjusting my keybinds. So, not sure if the lack of completing the tutorial caused this. If I try to join a custom game in Portal, it now shows an error code at the top: UNKNOWN ERROR // 11:1102I:101I
BrownRangerX
4 years ago Place Battlefield 2042 Technical Issues & Bugs
135KViews
0likes
2Comments
University Life Bug thread
My work here is mostly finished. I'm no longer answering posts. You're still welcome to post your issues, they just won't get added. EA is monitoring this thread so hopefully our report will be seen nevertheless. For updates and news check my blog: http://sims3.crinrict.com/en/ http://www.crinrict.com/blueRuler.jpg So, since this thread has already slowed down considerably, I will check back on Sunday, March 24th to see if there is anything major that needs adding but I won't answer everyone anymore. I know the time invested is shorter then in previous bug threads but I have planned this weekend (without Sims) a long while ago and I really don't feel like answering 3 days worth of new posts, especially on a weekend so I think this is a good point to wrap things up. The bad bugs have been identified and now I will try to find infos on how we can prevent them. I am still checking in on those two other threads and see if we can find a common denominator. Also watch my blog for new info. http://www.crinrict.com/blueRuler.jpg If you have the not arriving at Uni issue, please post here: Sim not arriving at University. The issue is to extensive to be handled here If you have the not returning home after Uni issue, please post here: Sim can't return home after Graduation http://www.crinrict.com/blueRuler.jpg Make sure to test on a vanilla game (that means deleting the mods as well as the cache files or use the factory reset approach) before you post an issue here Few precautions you should take before going to University: Precautions for University Life http://www.crinrict.com/blueRuler.jpg Manual Links to the patch is here: Patch 1.50 Major Issues with invalid files atm. Be patient. EA is looking into it. Please post here if you have the issue: http://forum.thesims3.com/jforum/posts/list/647907.page or use the super patch linked in the above thread. http://www.crinrict.com/blueRuler.jpg Before updating your game and/or installing the new EP, please make sure to follow these steps: In Preparation for University Life TUTORIAL: What to do before patching FAQ: How do I uninstall a Mod/Hack ? Ask here, if anything is unclear. It will help you avoid most patching problems. http://www.crinrict.com/blueRuler.jpg If you have crashing issues, please make your own thread in the technical part of this forum. This one is about GAMEPLAY bugs I do not have a solution for uninstalling Store content other than reinstalling all of them. If you have the issue, please post in the technical or Store technical section of this forum. Please remove your mods before posting. Even if they say they are updated. You can only be sure something is a EA bug if you play a vanilla game. There is no need for reading this whole thread but please check my posts on this first page if your issue has been reported and only post if you have extra info to add. Remember that the patch will make your game 'EP' ready. Most of the bugs (unless they are specific to functionality of the EP) and fixes will also apply if you only have the patch and NOT the EP. http://www.crinrict.com/blueRuler.jpg Rules Please post the info asked in the second post and I'd appreciate it if you follow the rules 1. Please DO NOT VENT in this thread. If you are not happy with the game, post in another thread that most likely will pop up or start your own. I will need to read through all posts and venting will make me skip your post. Make your statement as calm and informative as possible. 2. Don't post things like: It doesn't work or I got an error message. I don't know how to help you with that. Describe as accurate as possible what you tried and what your problem is. Post any error messages you receive as you seem them (screen-shots are great) 3. Make sure that you have removed ALL your custom content, especially mods for they are most likely not compatible anymore. This also applies if you are only getting the patch. Check with the creators before putting them back. 4. You can also post your bugs/problems if you have not but the expansion but updated to the newest patch. 5. Please do not post any technical issues like crashes, graphic card problems or incompatibility messages. They go in the technical section of this forum and there are people there that can better help you than me. 6. Please read the compiled lists to see if anyone has posted before and if there's a solution to your problem. I will try to keep links so you can go to the post of the person for extra info but that might prove difficult if lots of people have the problem. If you have extra info to add, please do so. Also let me know if you feel that I have misinterpreted your post. 7. Also consult my blog at Crinrict's Sims 3 Help Blog to see if you are running into an old problem that already has a solution 8. You may also post any fixed bugs or solutions you might find. 9. Please do not link to another post if you have already posted somewhere else. Copy/Paste your post and add the link as extra info. This forum will probably be a pain to navigate again and if I don't have to go consult other threads to what might be your problem, that's a huge relieve. 10. Keep in mind that I'm in a different time zone than most of you guys. Be patient, I will try to answer anyone (except venting posts). 11. If you are replying to a question of mine, please quote your problem/my question or recap in short. It will help me tremendously if I don't have to go back to see what your problem was and I can't keep them all in mind. 12. Check your game if you have any old cc-framework leftovers and remove. 13. Please don't post: I don't have the time to read all this. I find that rather insulting because it tells me, you didn't even bother to read the first post. I'm taking MY time to help you guys out and I'm not compensated by EA for this so the least you can do is read the first few posts before making your statement. 14. Please do not edit your post to add extra info to it unless no one else has answered you. I'm not going back in reading the thread, so I might miss extra info. Simply make a new post and restate your issue. 15. Please also excuse if my answers are short and to the point. I usually have to cover a lot of ground and I can't be elaborate about everything. It's not meant in a rude way at all. I appreciate everyone that is taking part in this. 16. If you opened a thread on a certain issue you want linked, post the link in this thread and I will add it. Make sure there aren't any threads there yet. 17. If you feel that I'm not treating everyone in the same way, you're probably right. There are people that have been reporting since my first bug thread and others that are modders/creators themselves. I feel that I know when a bug report of those people is legit and when not, so I'll be quicker to add those compared to people I don't know at all. 18. Please use proper english and no text language. Also try to use punctuation where applicable and don't put everything in one paragraph. Those are very hard for me to read. I'm German speaking, so that would help me a great deal to understand what you are saying. http://www.crinrict.com/blueRuler.jpg Important Links - Seasons Bug thread - Supernatural Bug Thread - Showtime Bug Thread - Pets Bug Thread - Generations Bug Thread - Please see compiled list on first page before posting - Late Night Bugs - Compiled List in first two posts - TS3 + EPs & SPs - Known Glitches & Causes - FAQ: Bugs & Patches - Generations-Patch & existing Mods/Hacks - FAQ: What files should I backup ? - Twallan's Mods - Finding Devices and Updating Drivers - Origin Make sure your Origin is up-to-date (if you are using it). If your Origin is not at that version and you are not prompted an update, you will need to uninstall and get the newest version here: http://www.origin.com/us/about Crashing Issues Crashing issues are mainly technical and belong in the technical forum. Please make your own thread there, posting your DxDiag and info about cc, when it crashes and other useful stuff. Here's some things you can try: ERROR: Game Crashes (CTD) DEP Information If you are experiencing crashes after load screen or after a few minutes of game play, it's most likely a DEP problem. The game has now a new .exe file in your base game folder. Make sure to add the following new files to your DEP: TS3W.EXE in your base game\bin folder. MAC Users If you have technical issue, please post in any of these threads: Things to try - FAQ: Delete your Cache Files - Move your family out and back in. - Reset the sim ? - TUTORIAL: Resetting the game to factory settings without Reinstalling --> Make sure to save those: SimPort Progress and Achievements - TUTORIAL: - How to reinstall the game - FAQ: How do I restore a backup file ? - Move your Sims to a new town. Save them to the bin for that. Use Twallan's Porter if you don't want to loose the relationships. A word on Mods/Hacks It's ok to use them, I do too (I even recommend some of them), but please please, educate yourself about them. Don't just pop something in. There are many mods that conflict with each other and there are many mods that will be outdated with every patch (that's how it works). Some of the mods need to be uninstalled in a special way but it will always tell you in the mod description if that is the case. So PLEASE read them and DO what it says. Instructions how to install a mod can be found here: FAQ: How do I install Custom Content/ Mods ? Instructions how to uninstall a mod can be found here: FAQ: How do I uninstall a Mod/Hack ? Abbreviations used MC = MasterController: Mod by Twallan SP = StoryProgression Mod: Mod by Twallan CC = Custom Content: cloth, objects, hair, etc from third-parties you add to your game. DEP = Data Execution Prevention: Windows security feature. MTS = ModTheSims: CC Site TSR = TheSimsResource: A CC Site
crinrict
13 years ago Place The Sims 3 Technical Issues
127KViews
1like
854Comments
"The EA app timed out" Error even with good internet connection
I don't know what happened but my connection is fine did anyone have the same problem and how did you fix it? Edit: can anyone here help me? I can't play BF for days because I'm trying to fix this problem CM edit: edited title for clarity.
Solved
Naggyss
2 years ago Place EA app Technical Issues & Bugs
118KViews
5likes
61Comments
"THIS GAME IS NO LONGER AVAILABLE" OR "GAME OWNERSHIP DISABLED OR DELETED"
Yesterday i was playing my FIFA 23 without any problem. Today i log into EA app and i cannot find the game in my library. So i tried to launch it from my folder and got "Game ownership disabled or deleted" screen. So i downloaded FIFA 22 and when i tried to launch it, i got "This game is no longer downloadable or playable through the EA app" screen. And this screen appears on all of my games when i try to launch them.
Solved
bobrovskij
7 months ago Place EA app Technical Issues & Bugs
117KViews
2likes
9Comments
Pets Bug Thread
That patch is here and there are actually lots of fixes. The manual Patch can be downloaded here: Patch 1.29 (850 MB) I myself will not continue to compile this thread. See page 119 for details. If anyone want to compile in a new thread, I'm happy to link. Post or have someone post the link in my comments. If you guys want to continue here and help each other, that is fine of course as well, I'm just retiring from it. http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif Before updating your game and/or installing the new EP, please make sure to follow these steps: NEWS: In Preperation for Pets TUTORIAL: What to do before patching FAQ: How do I uninstall a Mod/Hack ? In Preparation for Pets -- Things you should do and check before installing the EP -- Start today Ask here, if anything is unclear. It will help you avoid most patching problems. http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif Please post your crashing issues in this thread: The offical sims 3 pets crashing thread. This one is about GAMEPLAY bugs Please remove your mods before posting. Even if they say they are updated. You can only be sure something is a EA bug if you play a vanilla game. There is no need for reading this whole thread but please check my posts on this first page if your issue has been reported and only post if you have extra info to add. Remember that the patch will make your game 'EP' ready. Most of the bugs (unless they are specific to functionality of the EP) and fixes will also apply if you only have the patch and NOT the EP. http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif Please post the info asked in the second post and I'd appreciate it if you follow the rules Rules 1. Please DO NOT VENT in this thread. If you are not happy with the game, post in another thread that most likely will pop up or start your own. I will need to read through all posts and venting will make me skip your post. Make your statement as calm and informative as possible. 2. Don't post things like: It doesn't work or I got an error message. I don't know how to help you with that. Describe as accurate as possible what you tried and what your problem is. Post any error messages you receive as you seem them (screen shots are great) 3. Make sure that you have removed ALL your custom content, especially mods for they are most likely not compatible anymore. This also applies if you are only getting the patch. Check with the creators before putting them back. 4. You can also post your bugs/problems if you have not but the expansion but updated to the newest patch. 5. Please do not post any technical issues like crashes, graphic card problems or incompatibility messages. They go in the technical section of this forum and there are people there that can better help you than me 6. Please read the compiled lists to see if anyone has posted before and if there's a solution to your problem. I will try to keep links so you can go to the post of the person for extra info but that might prove difficult if lots of people have the problem. If you have extra info to add, please do so. Also let me know if you feel that I have misinterpreted your post. 7. Also consult my blog at Crinrict's Sims 3 Help Blog to see if you are running into an old problem that already has a solution 8. You may also post any fixed bugs or solutions you might find. 9. Please do not link to another post if you have already posted somewhere else. Copy/Paste your post and add the link as extra info. This forum will probably be a pain to navigate again and if I don't have to go consult other threads to what might be your problem, that's a huge relieve. 10. Keep in mind that I'm in a different time zone than most of you guys. Be patient, I will try to answer anyone (except venting posts). 11. If you are replying to a question of mine, please quote your problem/my question or recap in short. It will help me tremendously if I don't have to go back to see what your problem was and I can't keep them all in mind. 12. Check your game if you have any old cc-framework leftovers and remove. 13. Please don't send me Friend Requests. I won't accept. 14. Please don't post: I don't have the time to read all this. I find that rather insulting because it tells me, you didn't even bother to read the first post. I'm taking MY time to help you guys out and I'm not compensated by EA for this so the least you can do is read the first few posts before making your statement. 15. Please do not edit your post to add extra info to it unless no one else has answered you. I'm not going back in reading the thread, so I might miss extra info. Simply make a new post and restate your issue. http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif Important Links - Generations Bug Thread - Please see compiled list on first page before posting - Late Night Bugs - Compiled List in first two posts (this thread has tons of info in the first post that I’m not going to repeat. Please read there) - TS3 + EPs & SPs - Known Glitches & Causes - FAQ: Bugs & Patches - Generations-Patch & existing Mods/Hacks - FAQ: What files should I backup ? - Twallan's Mods - Finding Devices and Updating Drivers Origin Make sure your Origin is up-to-date (if you are using it). The current version is 8.3.1.9 – 108188. If your Origin is not at that version and you are not prompted an update, you will need to uninstall and get the newest version here: http://www.origin.com/us/about Crashing Issues Crashing issues are mainly technical and belong in the technical forum. carlymichelle has made a thread here: The offical sims 3 pets crashing thread. Please post in that thread if you have any crashing issues. Here's some things you can try: ERROR: Game Crashes (CTD) DEP Information If you are experiencing crashes after load screen or after a few minutes of game play, it's most likely a DEP problem. The game has now a new .exe file in your base game folder. Make sure to add the following new files to your DEP: TS3W.EXE in your base game\bin folder. Problems with the Installation Codes For people with the limited edition there seesm to be an issue with the codes getting switched. The code on the red paper is your installation code. The code on the white paper that says it's for pets is actually your limited content redemption code. If you have troubles, please refer to this thread: The codes got switched around! (An edit for pets Plus people) (Thank you KaraDarkholm for posting) Problems with the downloadable Store content Please refer too this post: Issues with Limited Edition Game Shop & Origin Costumes - ♦ Please Read ♦ MAC Users If you have any Mac-related issue, please read and post in this thread: Graphics glitches, Lion 10.7.2, the Intel 3000 HD Graphics card and patch 1.25 - GURUS Freezing issue where horses are involved. Please post in the Mac forum and if anyone want to open a thread there about it, please provide me with the link so I can put it here. EA says they are working on it but it will be at least two weeks. Things to try - FAQ: Delete your Cache Files - Move your family out and back in. - Reset the sim ? - TUTORIAL: Resetting the game to factory settings without Reinstalling - TUTORIAL: - How to reinstall the game - FAQ: How do I restore a backup file ? - Move your Sims to a new town. Save them to the bin for that. Use Twallan's Porter if you don't want to loose the relationships. A word on Mods/Hacks It's ok to use them, I do too (I even recommend some of them), but please please, educate yourself about them. Don't just pop something in. There are many mods that conflict with each other and there are many mods that will be outdated with every patch (that's how it works). Some of the mods need to be uninstalled in a special way but it will always tell you in the mod description if that is the case. So PLEASE read them and DO what it says. Instructions how to install a mod can be found here: FAQ: How do I install Custom Content/ Mods ? Instructions how to uninstall a mod can be found here: FAQ: How do I uninstall a Mod/Hack ? Broken CC Objects Many objects that have slots seem to be broken (actually the slots are). This is an issue that has per se nothing to do with EA, so I would like to keep the discussion about it out of this thread. If you want to know more about this issue or have some extra info, please use this thread: Slots broken on all CC, except store stuff --> Please check TSR for a fix: http://www.thesimsresource.com/fixyourgame/ Update: As of oct. 27th this tool will no longer work if you haven't downloaded. You need to download a 3rd party demo to get a dll you will need for the TSR tool but as of now, that dll is no longer included in the demo. If you have your Store content installed any other way then by downloading from the EA site and installing through your launcher then you will need to redownload the stuff from your purchase history and install again through the launcher. Otherwise the Store fix is not working. If you 'acquired' your Store stuff through any other means, don't bother asking for help, buy it. Deformed Pets G33/G31 Graphics Card are pretty much confirmed at making your pets distorted. Either buy a new card or don't buy Pets. Read all about it here: Possible Incompatibility with the G33/G31 Graphics Card Abbreviations used MC = MasterController: Mod by Twallan SP = StoryProgression Mod: Mod by Twallan CC = Custom Content: cloth, objects, hair, etc from third-parties you add to your game. DEP = Data Execution Prevention: Windows security feature. AP = Apaloosa Plains, Pets Neighborhood MTS = ModTheSims: CC Site TSR = TheSimsResource: A CC Site
crinrict
14 years ago Place The Sims 3 Technical Issues
116KViews
1like
1488Comments

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Sims 3 Technical Issues","shortTitle":"The Sims 3 Technical Issues","parent":{"__ref":"Category:category:the-sims-3-game-en"}},"User:user:21971":{"__typename":"User","uid":21971,"login":"crinrict","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS0yMTk3MS1ZeGhBaEw?image-coordinates=0%2C0%2C80%2C80"},"id":"user:21971"},"ForumTopicMessage:message:1629929":{"__typename":"ForumTopicMessage","subject":"Late Night Bugs - Compiled List in first two posts","conversation":{"__ref":"Conversation:conversation:1629929"},"id":"message:1629929","revisionNum":1,"uid":1629929,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:21971"},"metrics":{"__typename":"MessageMetrics","views":194344},"postTime":"2010-10-25T14:10:50.000-07:00","lastPublishTime":"2010-10-25T14:10:50.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":"This post is not maintained by me anymore. Generations bug there is here: http://forum.thesims3.com/jforum/posts/list/377927.page Pets bug thread is here: Pets Bug Thread - Please post your issues here Important Update Nov 30: The new patch is out but don't get your hopes up just yet. Before patching please take a moment to read these threads: New Game Launcher Patch is Available *Please Read* Late Night Prepartion Tips & Tricks (this one goes for the patch as well) If you experiencing a new but and you are patched to 1.18/2.13/3.9/4.6/5.4/6.1, please post here: Late Night Bugs - List of problems and fixed problems after patch 1.18/2.13/3.9/4.6/5.4/6.1 I will need everyone to test on a CLEAN game. Old saves that are messed up, probably stay messed up. Read the first post of this thread for instruction on how to get a clean game without reinstalling: http://forum.thesims3.com/jforum/posts/list/0/305615.page Please report your issues (or fixed issues in the thread linked above). If you do not intend to patch just yet and have issues not reported, please report them here. Reporting Issues Please read the first two posts before posting anything. Remove your mods and check without (YES! ALL OF THEM) before posting anything There have been lots of reports and there are lots of issues that have been addressed. If your bug has been mentioned, ONLY post if you have new info to add. There are a few bigger bugs that lots of people have. I have either started a new thread for those or found an existing one and linked that one. Please post in those threads. If you have links to any of the other problems, please provide them. I will try to put as much info in this two posts as possible. I'm also always on the hunt for solutions that do work. I'm not going to list every single suggestion that was made in this thread but I've gotten pretty good at keeping things people say in mind. If I read something similar somewhere else, that just might lead to a working solution that I will post. I thank those people out there who actually find and post solutions and apologize for not giving credit to most of you. By the time the fix reaches me, it's not possible to know, who came up with it in the first place. You're awesome. Little side note: I won't be answering post anymore. I will keep reading and update those first two posts for you and answer completely new problems (but not the ones that are addressed here). When stating your bug, please include the following information: - What OS are you on (there are some issues that seem Mac-Specific) - Do you use any mods or cc (if you download from the exchange, then you have cc) - If you don't have any mods, state if you never had any or if you took them out. - If you have any mods by Twallan, they have been updated (yes, MasterController too). If you have the newest versions and run into bugs, you might want to check his threads. Just because they are updated does not mean, they are free of errors. Take out the mods to check if it's not the mod that is at fault. Be careful, some of them have to be taken out in a certain way. Check the threads for more info. - Post some basic info like RAM, CPU and Graphic Card. Not interested in any DxDIAG. Do not know how to read them. - Please do not just link other threads. I don't have the time to read trough tons of posts. State the problem in a few short words and maybe add the link as extra info. - When answering a question of mine, please quote your original problem and maybe my question. For older bugs also refer to this post: TS3 + EPs & SPs - Known Glitches & Causes I am recommending a few mods in this threads. I'm not going to link them on this first page though. Use google to find them or ask in the thread. Preparation Tips & Tricks Late Night Prepartion Tips & Tricks Reinstalling your game Reinstalling your game should be your last resort. Try removing your user folder in documents folder first. You can just rename it to TheSims_Backup. The folder will be recreated at the next startup with only the necessary folders (some are created when first used). If that does not help and you really have to reinstall, follow these instruction, not skipping a step: Game Help:TS3 Uninstall Technical Issues These issues belong in the technical section. There are lots of threads about that there and people who can help better than me. You should report your DxDIAG there. Crash Troubles - DEP Problems - There is a problem with some AMB lots that crash the game, namely the fire station. What the game does when creating a new neighborhood is look in your library if there are appropriate lots. If so, it just puts them on a lot and does not seem to check any restrictions in size or if they have access to a road. This makes your game crash. Remove ALL your lots from the library prior to starting a new game and add them later. To do so, just remove the folder library from your documents folder. If your game still crashes, remove all AMB lots and build them manually. - Clicking on the Sub Way Station - Using Stage Tool - Custom Content, Corrupt Savegames --> Rename your folder in Documents to TheSims3_Backup. A new one will be created on startup. Then try finding the culprit by adding back one folder after the other Cannot Save - Getting Error 12, 13, 16 12 & 13 are out of RAM Errors. Either get more RAM or a 64-Bit System. LAA has been done for those by standard by EA: BUT, when you patch, only the base game and the last EP get updated, so LAA is only done for those two. Manually patch the rest to have LAA for all. 16 is a savegame corruption. Use Save as (and the different name) instead. The Sims3 Laucher has stopped working --> EA is looking into this problem. Do DEP for the Launcher as well. See above. Issues with Launcher, EADM and Downloading Please read this thread and if you need further help, post there. Launcher, EADM and Downloading carebear089024 wrote: Right click the icon on the desktop. At the bottom it should have Properties. Click that. Then click on the tab that says compatibility. Click that Tab. It has a box that shoudl read compatibility mode. In that box it should have Run this program in compatibility mode for: Use Windows XP (Service Pack 2) Another possibility is to run the launcher as Administrator. That fixed the problem for me. There has been a EADM update that is suppose to fix the issue: \"Game Launcher not Responding & Stopped Working\" Lagging & Freezing Issues There seems a lot of lagging going on since LN. While you're computer could be at fault for this if you have a lower end machine, also people with high end machines seem to experience this issue. Sometimes it helps to defrag your computer, make sure all your drivers are uptodate and clean your registry with CCleaner or some other tool. It really can make a difference. Game Lag / Stuttery Animation --> EA is looking into this problem One possible reason for freezing/lagging is, if a Sim or a Car is stuck somewhere. You can either search your neighborhood to find them, enter every single household to find them or get Twallan’s MasterController and reset them all in one go. To delete cars that stand around on streets, use testingcheatsenabled true, then shift-click on the car and do Object-Delete For people with the lags and game freezing (not Sims freezing), please contribute here: Data collection and analysis: Intermittent Freezes and Lags Cars in the City and Inventory Since LN EA seem to have overdone the car thing. There are tons of cars in public lots and in Sims inventories. Also there seem a lot of taxis crusing the town. There are two mods that can help you with those issues: Twallan's Overwatch Mod does a clean up on those everynight. blugenjutsus Taxis Overhaul Mod over at CrazyTown can help reduce the number of taxis in your town. The main problem with the cars seems to be that temporary cars don't get cleaned-up. According to twallan this is a very old problem (actually his very first mod took care of that problem) and was fixed at one point, now it seems back. Hopefully it can be fixed again. Crowd gatherings in front of buildings Some lots seem to draw Sims and they can't be get rid of. If you reset them, they just come back. Crowds seem to seriously lag the game. For some it helps to delete the rabbit hole itself and place a new one. --> Twallan's Overwatch mod now has a fix in place for this issue Instruments in Inventory Like cars, instruments seem to spawn in inventories. It's unclear if Sims just take them from lots of if there is another issue around. http://forum.thesims3.com/jforum/posts/list/0/295972.page#3947553 There are tons of threads on this issue around. Game freezes at a certain time, nothing can be done This is a bug that has been around for a while. I have no solution. There seems to have been a connection to alarm clocks and the self-employed careers. This might be fixed Time freezes at a certain time. Sims go on about their business. I have not enough info about this bug at the moment. Please post in the above thread. Interactions take forever I have not enough info about this bug at the moment. Please post in the above thread. Sim resetting/ teleporting somewhere else While doing certain actions, sims seem to get reset. They either get teleported out of buildings or just have actions fall from their queue. There have been many different, yet similar reports on this problem. It seems to happen more for the new multi-rabbitholes but it also happens on or community lots or even at home. One problem seems to be that seems tend to freak out a lot. Fire, Birthdays, Birht, Celebs, Vampires, Ghost and more are all reasons that the drop whatever they are doing. Since those occasions are getting more frequent (especially since Vampirism and Celeb Status seems to spread like a disease), that could be one reason for sim crowds and queue dropping. (queue dropping and resetting can also be caused by mods, depending on the XML file that was altered). Sims freeze and get stuck a lot This seems to get worse with LN. They get stuck in bed (especially Vampires) and resetsim firstname lastname (name of your sim) only helps temporarily. I do not know how to fix this but I believe it to be the first step towards invisibility and missing UIs (see below). I believe, if you see behavior like that, it's a sign of serious savegame and sims corruption. I have no idea, how you can solve it, but I recommend using mods like StoryProgression (you don't have to turn it on for the bug fixes to work), Overwatch and MasterController to avoid this (it's no garantue, but twallan has a lot of checks in place). - Sims keep gettting stuck in bed - Sims are all stuck in front of certain buildings and cannot be somewhere else - Questions for the people with the \"large group\"/stuck sims glitch Invisible Sims This Bug has been around since WA. It seems to get worse with every patch. First they would only get invisible when coming back from vacation, then it started to spread through the whole neighborhood. trupsmooth has posted some very interesting observations about this in this thread: Late Night - glitches. It seems that if you enter edit town or save the game if a sim is frozen, he will get invisible. If you save now, you will get a missing UI error (there are other actions that can break the UI like removing a scripting mod in the wrong manner). Twallan has two mods that can help you with those. The DebugEnabler has an option to bring back invisible sims while the errorTrap should repair some errors that cause the UI error. I have not have this problem and did not use either actions. If you have problems with those, please ask Twallan himself. He is one of the most patient and friendly persons, I have ever met on the Internet. Please answer these questions at MTS and read their workaround (yes, I'm sorry but they do involve mods): Missing Sims and/or User Interface] Problems with Multirabbitholes Quite a few problems people are seeing seem to be connected to the new Multirabbitholes. They seem to be faulty, causing quite a few problems: - Sims not able to go to work - Sims not able to complete opportunities - Sims not able to get rewards - Mass crowd of Sims in front of lots (this might also be connected to stars and vampires that make Sims freak out all the time, want autographs/pics or have to puke). The simplest solution ATM would be to tear down the Multirabbitholes and use the ones the Rabbitholes from Sunset Valley instead. You might need to start a new game or at least drop all opportunities. Lots set to No visitors allowed Quite a few community lots are set to no visitors allowed. The same is true for the lots in Sunset Valley so I really don't know if this is an issue or not. The setting is supposed to deal with autonomous drawing of Sims to lots but strangely, changing theses to visitors allowed has helped people with numerous problems. I'm uncertain as to why this is but it's is worth a shot. To change, go to Edit Town and change the type of the lot to community - visitors allowed. This will trigger a few messages but I think it's save to ignore them. Let me know if it helps with any more problems concerning lots. So far it helped with: - Sims not being able to go to work. - Sims getting thrown out of the stadium when reloading the game - Sims not being able to win games in athletic track. Credit for this goes to ruthybell from the German forum Empty club An empty club is a symptom of a bug, not a bug itself. There are several factors to this (see below). Things you can try --> Replace the club --> Get rid of the ropes. --> Hot spots have generally more people. --> Search for crowds of sims in your town. If so, reset that lot by going into edit Town and then build/buy mode for that lot. They might be coming back to the lot, so try to replace it if they do. If it's a multirabbithole, consider getting rid of it altogether and get the rabbit holes for Sunset Valley. --> Read this on how to check how good your Computer is and how to trick your game into more visitors although it's crappy: How to Fool Your Game Into Giving You Full Clubs My own experience on this There are several factors, one being your computer. For me, the dive clubs are always pretty full, the others are not. I have lots of people come to a club and then can't get in because of the bouncer/ropes and just leave again. Depending what time your sims comes, it might seem as if no one is coming. Normally, when you are going to a community lot, other idle sims are pushed to go there too. If all sim are stuck somewhere, they can't of course, so that might be another reason for empty clubs. Threads about this - Clubs are empty - So the empty clubs isnt a glitch? Known Issues and Solutions These are issues with solutions or workarounds. If those don't work for you, please post Cause by Mods The Sliders don't appear in my game, I can't switch the gender of my sim anymore This is due to the following mod: UI Mod--CAS Basics--See Your Non-Default Skintones Remove the mod, delete your Cache files and restart your game. The sliders will be back. My Sim can't play in a band or use any of the new instruments. Some Mod that changes something with the skills of your sims --> Remove My Sim can't make drinks at the bar at home Some Mod --> Remove My Sim does not turn into a vampire Some Mod --> Remove. It could take a while though until the Sim is fully turned. Thought and talking bubbles are huge and empty, +/- signs are huge, No effects from the new effect machine, no fish in the digital Aquarium, fire not visible, build sparkles don't go away NoMosaicAMB mod. Mod has been updated. Get the new one at MTS. This Mod can cause other issues, especially missing or strange effects. No Books in the book store Any Mod that changes anything with books. Remove and delete your cache files. If you have empty bookshelves, you will need to replace them. There are no skill books in the Twinbrooke library, which is actually part of a architectural job. I don't know if it's the same for Bridgeport. Just buy a new bookshelf with skill books My sims have no social interactions Any mod that changes the social behavior of your sim. If you have that problem for just one sim, it might be an actual bug (s. 2nd post) Bug Workarounds Walls don’t connect properly/ thin walls Build a door or a window into the wall and it should reappear. --> SimGuruLily: Can everyone seeing it please update your graphics drivers and post your DxDiags Sim got stuck at the bar because he couldn't leave before it closed Resetting your sim with the cheat resetsim firstname lastname (name of the sim) should transport them back to their home lot. Do that for every stuck sim. You could also go in Edit Town and use buy/build for that lot. All Sims will be reset automatically. --> SimGuruLily: Does this only happen at bars with velvet ropes? Were the Sims doing a certain interaction when the bar closed? They should be pushed to leave at closing time, so we’ll need some more details on this. --> Sim was woohooing in hot tub when the club closed. They finished and were then trapped. I can't place the lots You will need to change the lot type so that they fit the building you want to put on it. Make sure the symbol of a lot is that of any empty lot and not a empty house. If it’s a empty house, bulldoze it first. Can not place lot on unroutable terrain: Sims and Buildings are banned from such areas. Lots cannot be placed here. Error in the map that needs to be corrected by EA. --> SimGuruLily: Once a map is shipped, it cannot be changed anymore. --> Extra info by mortimer can be found on page 71 towards the end. I know too little about CAW and building worlds to actually understand this. There seem other issues around My Sims skills do not advance If it's the first skill point your Sim need, let him take a class. Should work afterwards. If not, please report. --> SimGuruLily: Do you guy have any mods in ? --> The workaround does not seem to work for everyone. Please answer the questions in the linked thread. My Butler has vanished but I can't get a new one (credit goes to Tootsyim1): Use the cheat testingcheatsenabled true and make the butler hate the family. They will then call and quit. --> SimGuruLily: How/when did the butler vanish? Can you still call him up? There is another me running around town (Clone Issue) This has been around since the beginning. With LN it seems to get worse for there are so many new NPCs in town. What the game does when it creates a new Sim is, that it sometimes just uses a Sim that is in the library. If you have a copy of your Sim in the library, this will lead to a clone of yourself. To avoid this, just empty out your library. You can export the Sims you want to keep and save the Sims3pack on an external disk. The two Sims (sometimes more) have no connection to each other whatsoever. There is another clone issue that has been around since WA. That clone is different and is actually the same Sim as yours. They are connected and deleting them will result in corruption of your own Sim. I once had a clone being stuck in a house. While mine was walking around and behaving completely normal, the other one just stood there and could not be deleted or anything else. No mod (well, did not try Awesome) would get him to budge and if I will ever go back to that game, he will probably still stand there. My Sim can't use the supermarket and can't fish This is due to unknown seeds in his inventory. Remove them (old issues) My Sim does not get the extra trait when growing up Use testingcheatsenbaled true, then shift-click on Sim and choose Add trait to add the missing trait. Don't use randomize or all the traits will be randomized. You might need to change panels and if that still does not stick, change the Sims hair. Type testingcheatsenabled false to turn of the cheat afterwards. To avoid this error, take your time while picking. Make sure the pic in the window has changed to the older version of your Sim. This is a very old issue and has been around since the game came out. Issues EA is investigating Sim doesn't go to work - A few solutions are posted in the first post of the linked thread. Elevator problems - Toddlers can use the elevator to get down, but not up. The stretch in the process. --> Toddlers can also cheer which also make them do the stretchy thing. Problems with Meters - Babys and Toddlers are very hard to please. It take a lot of effort to get their bars up. Opportunities cannot be completed - Opportunities for buildings that are in other hoods - Opportunities for the new multi buildings --> For now cancel the Opportunity or replace the rabbitholes (see above). Not fixed Issues from previous patches/EPs - Excavation bug Misc - Sim runs instead of jogging - Feeling shy moodlet around the sims own infant. Problems with Clubs/ Bands - Party lights/Strobe lights don't work right Problems with EA-Cloth - Flute forward dress makes a leg disappear We cannot reproduce this issue. Please remove all CC and mods and try again in a fresh save. --> http://i55.tinypic.com/2vd1suh.jpg --> Also see post from ellerobbe on page 68 in the middle. When moonlighting as a mixologist, Sim does not serve guests --> What traits does your sim have ? Might be connected to the Loner trait or if you have testingcheatsenabled (if you have SP or MC, chances are high, that you do). Problems with Vampires - Disgusted Moodlet gets stuck after a while","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"22026","kudosSumWeight":0,"repliesCount":1317,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:890549":{"__typename":"Conversation","id":"conversation:890549","topic":{"__typename":"ForumTopicMessage","uid":890549},"lastPostingActivityTime":"2019-07-11T03:07:05.000-07:00","solved":false},"ForumTopicMessage:message:890549":{"__typename":"ForumTopicMessage","subject":"Island Paradise Bug Thread","conversation":{"__ref":"Conversation:conversation:890549"},"id":"message:890549","revisionNum":1,"uid":890549,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:21971"},"metrics":{"__typename":"MessageMetrics","views":159535},"postTime":"2013-06-18T09:34:53.000-07:00","lastPublishTime":"2013-06-18T09:34:53.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":"My work here is finished. I'm no longer answering posts. You're still welcome to post your issues, they just won't get added. EA is monitoring this thread so hopefully our report will be seen nevertheless. For updates and news check my blog: http://sims3.crinrict.com/en/ Should you require help with something, it's best to either post in the technical forum or possible bugs or at the AnswerHQ http://www.crinrict.com/blueRuler.jpg Check these posts as well: - Captobvs - ceejay402 - DawnLBrown - Karritz Most of us will have the same signature (thanks to mona1996 for that) so you'll recognize us better. Let the fun begin, you may now post. http://www.crinrict.com/blueRuler.jpg Manual Links to the patch is here: Patch 1.55 If you have any troubles with installing the patch, please post here: 1.55 Patch - How To Install, Problems & Fixes http://www.crinrict.com/blueRuler.jpg Before updating your game and/or installing the new EP, please make sure to follow these steps: In Preparation for Island Paradise TUTORIAL: What to do before patching FAQ: How do I uninstall a Mod/Hack ? How to redeem the limited edition content (includes Links) Ask here, if anything is unclear. It will help you avoid most patching problems. http://www.crinrict.com/blueRuler.jpg If you have crashing issues, please make your own thread in the technical part of this forum. This one is about GAMEPLAY bugs I do not have a solution for uninstalling Store content other than reinstalling all of them. If you have the issue, please post in the technical or Store technical section of this forum. Please remove your mods before posting. Even if they say they are updated. You can only be sure something is a EA bug if you play a vanilla game. There is no need for reading this whole thread but please check my posts on this first page if your issue has been reported and only post if you have extra info to add. Remember that the patch will make your game 'EP' ready. Most of the bugs (unless they are specific to functionality of the EP) and fixes will also apply if you only have the patch and NOT the EP. http://www.crinrict.com/blueRuler.jpg Rules Please post the info asked in the second post and I'd appreciate it if you follow the rules 1. Please DO NOT VENT in this thread. If you are not happy with the game, post in another thread that most likely will pop up or start your own. I will need to read through all posts and venting will make me skip your post. Make your statement as calm and informative as possible. 2. Don't post things like: It doesn't work or I got an error message. I don't know how to help you with that. Describe as accurate as possible what you tried and what your problem is. Post any error messages you receive as you seem them (screen-shots are great) 3. Make sure that you have removed ALL your custom content, especially mods for they are most likely not compatible anymore. This also applies if you are only getting the patch. Check with the creators before putting them back. 4. You can also post your bugs/problems if you have not but the expansion but updated to the newest patch. 5. Please do not post any technical issues like crashes, graphic card problems or incompatibility messages. They go in the technical section of this forum and there are people there that can better help you than me. 6. Please read the compiled lists to see if anyone has posted before and if there's a solution to your problem. I will try to keep links so you can go to the post of the person for extra info but that might prove difficult if lots of people have the problem. If you have extra info to add, please do so. Also let me know if you feel that I have misinterpreted your post. 7. Also consult my blog at Crinrict's Sims 3 Help Blog to see if you are running into an old problem that already has a solution 8. You may also post any fixed bugs or solutions you might find. 9. Please do not link to another post if you have already posted somewhere else. Copy/Paste your post and add the link as extra info. This forum will probably be a pain to navigate again and if I don't have to go consult other threads to what might be your problem, that's a huge relieve. 10. Keep in mind that I'm in a different time zone than most of you guys. Be patient, I will try to answer anyone (except venting posts). 11. If you are replying to a question of mine, please quote your problem/my question or recap in short. It will help me tremendously if I don't have to go back to see what your problem was and I can't keep them all in mind. 12. Check your game if you have any old cc-framework leftovers and remove. 13. Please don't post: I don't have the time to read all this. I find that rather insulting because it tells me, you didn't even bother to read the first post. I'm taking MY time to help you guys out and I'm not compensated by EA for this so the least you can do is read the first few posts before making your statement. 14. Please do not edit your post to add extra info to it unless no one else has answered you. I'm not going back in reading the thread, so I might miss extra info. Simply make a new post and restate your issue. 15. Please also excuse if my answers are short and to the point. I usually have to cover a lot of ground and I can't be elaborate about everything. It's not meant in a rude way at all. I appreciate everyone that is taking part in this. 16. If you opened a thread on a certain issue you want linked, post the link in this thread and I will add it. Make sure there aren't any threads there yet. 17. If you feel that I'm not treating everyone in the same way, you're probably right. There are people that have been reporting since my first bug thread and others that are modders/creators themselves. I feel that I know when a bug report of those people is legit and when not, so I'll be quicker to add those compared to people I don't know at all. 18. Please use proper english and no text language. Also try to use punctuation where applicable and don't put everything in one paragraph. Those are very hard for me to read. I'm German speaking, so that would help me a great deal to understand what you are saying. http://www.crinrict.com/blueRuler.jpg Important Links - Black Screen, long loading times and TMP files in DCCache - University Life Bug thread - Seasons Bug thread - Supernatural Bug Thread - Showtime Bug Thread - Pets Bug Thread - Generations Bug Thread - Please see compiled list on first page before posting - Late Night Bugs - Compiled List in first two posts - TS3 + EPs & SPs - Known Glitches & Causes - FAQ: Bugs & Patches - Generations-Patch & existing Mods/Hacks - FAQ: What files should I backup ? - Twallan's Mods - Finding Devices and Updating Drivers Origin Make sure your Origin is up-to-date (if you are using it). If your Origin is not at that version and you are not prompted an update, you will need to uninstall and get the newest version here: http://www.origin.com/us/about Crashing Issues Crashing issues are mainly technical and belong in the technical forum. Please make your own thread there, posting your DxDiag and info about cc, when it crashes and other useful stuff. Here's some things you can try: ERROR: Game Crashes (CTD) DEP Information If you are experiencing crashes after load screen or after a few minutes of game play, it's most likely a DEP problem. The game has now a new .exe file in your base game folder. Make sure to add the following new files to your DEP: TS3W.EXE in your base game\\bin folder. MAC Users If you have technical issue, please post in any of these threads: Things to try - FAQ: Delete your Cache Files - Move your family out and back in. - Reset the sim ? - TUTORIAL: Resetting the game to factory settings without Reinstalling --> Make sure to save those: SimPort Progress and Achievements - TUTORIAL: - How to reinstall the game - FAQ: How do I restore a backup file ? - Move your Sims to a new town. Save them to the bin for that. Use Twallan's Porter if you don't want to loose the relationships. A word on Mods/Hacks It's ok to use them, I do too (I even recommend some of them), but please please, educate yourself about them. Don't just pop something in. There are many mods that conflict with each other and there are many mods that will be outdated with every patch (that's how it works). Some of the mods need to be uninstalled in a special way but it will always tell you in the mod description if that is the case. So PLEASE read them and DO what it says. Instructions how to install a mod can be found here: FAQ: How do I install Custom Content/ Mods ? Instructions how to uninstall a mod can be found here: FAQ: How do I uninstall a Mod/Hack ? Abbreviations used MC = MasterController: Mod by Twallan SP = StoryProgression Mod: Mod by Twallan CC = Custom Content: cloth, objects, hair, etc from third-parties you add to your game. DEP = Data Execution Prevention: Windows security feature. MTS = ModTheSims: CC Site TSR = TheSimsResource: A CC Site","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"9204","kudosSumWeight":1,"repliesCount":1120,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:7534716":{"__typename":"Conversation","id":"conversation:7534716","topic":{"__typename":"ForumTopicMessage","uid":7534716},"lastPostingActivityTime":"2025-03-27T12:03:40.533-07:00","solved":true},"Forum:board:ea-app-technical-issues-en":{"__typename":"Forum","id":"board:ea-app-technical-issues-en","displayId":"ea-app-technical-issues-en","nodeType":"board","conversationStyle":"FORUM","title":"EA app Technical Issues & Bugs","shortTitle":"EA app Technical Issues & Bugs","parent":{"__ref":"Category:category:ea-app-en"}},"User:user:5059943":{"__typename":"User","uid":5059943,"login":"smolsofa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"id":"user:5059943"},"ForumTopicMessage:message:7534716":{"__typename":"ForumTopicMessage","subject":"[INFO REQUEST] How to Fix \"Your Game Failed to Launch\" Error in EA app?","conversation":{"__ref":"Conversation:conversation:7534716"},"id":"message:7534716","revisionNum":1,"uid":7534716,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5059943"},"metrics":{"__typename":"MessageMetrics","views":150499},"postTime":"2021-05-26T13:49:19.993-07:00","lastPublishTime":"2021-05-26T13:49:19.993-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) ff68f7c1-b81b-4a98-9da2-21662268cc73 Which client functionality are you experiencing this bug with? Launch Game When did this happen? (dd.mm.yy hh:mm) 25.06.21 Summarize your bug Every time I try to launch any game in the EA app I get a prompt that says: \"Your game failed to launch An error on our end caused your launch to fail. Try again a little later.\" How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Absolutely no idea ! What happens when the bug occurs? Nothing, games won't launch either through the EA or the XBOX app, a prompt appears telling me: \"Your game failed to launch An error on our end caused your launch to fail. Try again a little later.\" What do you expect to see? I expect to be able to launch the games I'm paying to be able to play.. \n ‌ \n I'm at a total loss, spent the whole day looking for solutions online but not one of them works. Extremely frustrating - can someone please share some insight? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1093","kudosSumWeight":43,"repliesCount":568,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:7538621":{"__typename":"Conversation","id":"conversation:7538621","topic":{"__typename":"ForumTopicMessage","uid":7538621},"lastPostingActivityTime":"2025-01-23T05:47:20.737-08:00","solved":true},"User:user:4155646":{"__typename":"User","uid":4155646,"login":"gamertur","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"id":"user:4155646"},"ForumTopicMessage:message:7538621":{"__typename":"ForumTopicMessage","subject":"Can't install/reinstall EA Desktop","conversation":{"__ref":"Conversation:conversation:7538621"},"id":"message:7538621","revisionNum":1,"uid":7538621,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:4155646"},"metrics":{"__typename":"MessageMetrics","views":146200},"postTime":"2020-12-01T08:39:19.539-08:00","lastPublishTime":"2020-12-01T08:39:19.539-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Application Installer When did this happen? (dd.mm.yy hh:mm) 1.12.2020 Summarize your bug Ea İnstaller Doesn't Start. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? I don't know cause installer doesn't start. What happens when the bug occurs? I was clicking on EA Desktop Installer for try to open EA desktop Installer. What do you expect to see? I expect to see start the installer.. \n ‌ \n I downloaded EA Desktop Installer from EA's own site.Then ı clicked on exe. But nothing happened.I tryed to start with admin privileges but doesn't work. I tryed to close antivirus programs and windows defender. But Didn't work again . .How can ı fix that. Guys remember that never have been loaded. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"929","kudosSumWeight":43,"repliesCount":405,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:7543501":{"__typename":"Conversation","id":"conversation:7543501","topic":{"__typename":"ForumTopicMessage","uid":7543501},"lastPostingActivityTime":"2022-11-21T09:31:37.402-08:00","solved":true},"User:user:576978":{"__typename":"User","uid":576978,"login":"ILPI","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"id":"user:576978"},"ForumTopicMessage:message:7543501":{"__typename":"ForumTopicMessage","subject":"How the hell do I uninstall games through EA Desktop app?","conversation":{"__ref":"Conversation:conversation:7543501"},"id":"message:7543501","revisionNum":1,"uid":7543501,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:576978"},"metrics":{"__typename":"MessageMetrics","views":135101},"postTime":"2020-12-12T06:51:15.818-08:00","lastPublishTime":"2020-12-12T06:51:15.818-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Title. Why is this feature so hidden, if not outright missing? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"65","kudosSumWeight":75,"repliesCount":97,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:6857576":{"__typename":"Conversation","id":"conversation:6857576","topic":{"__typename":"ForumTopicMessage","uid":6857576},"lastPostingActivityTime":"2021-11-12T14:01:11.839-08:00","solved":false},"Forum:board:battlefield-2042-technical-issues-en":{"__typename":"Forum","id":"board:battlefield-2042-technical-issues-en","displayId":"battlefield-2042-technical-issues-en","nodeType":"board","conversationStyle":"FORUM","title":"Battlefield 2042 Technical Issues & Bugs","shortTitle":"Battlefield 2042 Technical Issues & Bugs","parent":{"__ref":"Category:category:battlefield-en"}},"User:user:5290507":{"__typename":"User","uid":5290507,"login":"BrownRangerX","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"id":"user:5290507"},"ForumTopicMessage:message:6857576":{"__typename":"ForumTopicMessage","subject":"Unable to play matchmaking or Portal","conversation":{"__ref":"Conversation:conversation:6857576"},"id":"message:6857576","revisionNum":1,"uid":6857576,"depth":0,"board":{"__ref":"Forum:board:battlefield-2042-technical-issues-en"},"author":{"__ref":"User:user:5290507"},"metrics":{"__typename":"MessageMetrics","views":135000},"postTime":"2021-11-12T05:22:28.615-08:00","lastPublishTime":"2021-11-12T05:22:28.615-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Product: Battlefield 2042 Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number NVIDIA GTX 1080 Enter RAM memory size in GB 16 GB Are you using any software with an overlay? Yes If yes, can you list them here? NVIDIA Geforce Experience If you disable this software, does that have any effect? No Which part of the game is the issue happening in? Multiplayer Which part of the mode? Conquest Please select your region North America On which server did this happen? Unknown When did this happen? (dd.mm.yy hh:mm) 12.11.21 5:00 Summarize your bug I can't seem to play the game - matchmaking kicks me back to the menu screen. It seems I'm not the only one as other players have confirmed this as well. This is on Windows 10 PC with the EA Play trial, video here: https://www.reddit.com/r/battlefield2042/comments/qs9mdx/i_cant_play_it_keeps_taking_me_back_to_the_menu/ https://www.reddit.com/r/battlefield2042/comments/qsa4yq/unknown_error_111102i101i_or_111102l101l/ Similarly, when trying to join a Portal game, I receive UNKNOWN ERROR // 11:1102I:101I (or 11:1102L:101L) Already burned 1-1.5 hours of the trial trying to figure this out but no luck :/Super bummed b/c I stayed up super late hoping to catch the early access lol! Now it's almost 5am... PC Specs: Windows 10, intel core i7 6700k, NVIDIA GTX 1080 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Steps are in the video here: https://www.reddit.com/r/battlefield2042/comments/qs9mdx/i_cant_play_it_keeps_taking_me_back_to_the_menu/ The only odd thing I noticed is that when I first loaded the game and played the first tutorial, my game accidentally crashed or closed while I inadvertently opened up the console menu while adjusting my keybinds. So, not sure if the lack of completing the tutorial caused this. What happens when the bug occurs? I can never join a matchmaking game, I instead get brought back to the menu screen. What should be happening instead? I should join the game when the matchmaking countdown goes to 0. ‌ Product: Battlefield 2042 Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number NVIDIA GTX 1080 Enter RAM memory size in GB 16 GB Are you using any software with an overlay? Yes If yes, can you list them here? NVIDIA Geforce Experience If you disable this software, does that have any effect? No Which part of the game is the issue happening in? Multiplayer Which part of the mode? Conquest Please select your region North America On which server did this happen? Unknown When did this happen? (dd.mm.yy hh:mm) 12.11.21 5:00 Summarize your bug I can't seem to play the game - matchmaking kicks me back to the menu screen. It seems I'm not the only one as other players have confirmed this as well. This is on Windows 10 PC with the EA Play trial, video here: https://www.reddit.com/r/battlefield2042/comments/qs9mdx/i_cant_play_it_keeps_taking_me_back_to_the_menu/ https://www.reddit.com/r/battlefield2042/comments/qsa4yq/unknown_error_111102i101i_or_111102l101l/ Similarly, when trying to join a Portal game, I receive UNKNOWN ERROR // 11:1102I:101I (or 11:1102L:101L) Already burned 1-1.5 hours of the trial trying to figure this out but no luck :/Super bummed b/c I stayed up super late hoping to catch the early access lol! Now it's almost 5am... PC Specs: Windows 10, intel core i7 6700k, NVIDIA GTX 1080 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Steps are in the video here: https://www.reddit.com/r/battlefield2042/comments/qs9mdx/i_cant_play_it_keeps_taking_me_back_to_the_menu/ The only odd thing I noticed is that when I first loaded the game and played the first tutorial, my game accidentally crashed or closed while I inadvertently opened up the console menu while adjusting my keybinds. So, not sure if the lack of completing the tutorial caused this. What happens when the bug occurs? I can never join a matchmaking game, I instead get brought back to the menu screen. What should be happening instead? I should join the game when the matchmaking countdown goes to 0. ‌ I can't seem to play the game - matchmaking kicks me back to the menu screen. It seems I'm not the only one as other players have confirmed this as well. This is on Windows 10 PC with the EA Play trial, video here: https://www.reddit.com/r/battlefield2042/comments/qs9mdx/i_cant_play_it_keeps_taking_me_back_to_the_menu/ https://www.reddit.com/r/battlefield2042/comments/qsa4yq/unknown_error_111102i101i_or_111102l101l/ Similarly, when trying to join a Portal game, I receive UNKNOWN ERROR // 11:1102I:101I (or 11:1102L:101L) Already burned 1-1.5 hours of the trial trying to figure this out but no luck :/Super bummed b/c I stayed up super late hoping to catch the early access lol! Now it's almost 5am... PC Specs: Windows 10, intel core i7 6700k, NVIDIA GTX 1080 Steps are in the video here: https://www.reddit.com/r/battlefield2042/comments/qs9mdx/i_cant_play_it_keeps_taking_me_back_to_the_menu/ The only odd thing I noticed is that when I first loaded the game and played the first tutorial, my game accidentally crashed or closed while I inadvertently opened up the console menu while adjusting my keybinds. So, not sure if the lack of completing the tutorial caused this. If I try to join a custom game in Portal, it now shows an error code at the top: UNKNOWN ERROR // 11:1102I:101I ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"5494","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2037436":{"__typename":"Conversation","id":"conversation:2037436","topic":{"__typename":"ForumTopicMessage","uid":2037436},"lastPostingActivityTime":"2018-11-28T06:38:26.000-08:00","solved":false},"ForumTopicMessage:message:2037436":{"__typename":"ForumTopicMessage","subject":"University Life Bug thread","conversation":{"__ref":"Conversation:conversation:2037436"},"id":"message:2037436","revisionNum":1,"uid":2037436,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:21971"},"metrics":{"__typename":"MessageMetrics","views":127161},"postTime":"2013-02-19T10:19:10.000-08:00","lastPublishTime":"2013-02-19T10:19:10.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":"My work here is mostly finished. I'm no longer answering posts. You're still welcome to post your issues, they just won't get added. EA is monitoring this thread so hopefully our report will be seen nevertheless. For updates and news check my blog: http://sims3.crinrict.com/en/ http://www.crinrict.com/blueRuler.jpg So, since this thread has already slowed down considerably, I will check back on Sunday, March 24th to see if there is anything major that needs adding but I won't answer everyone anymore. I know the time invested is shorter then in previous bug threads but I have planned this weekend (without Sims) a long while ago and I really don't feel like answering 3 days worth of new posts, especially on a weekend so I think this is a good point to wrap things up. The bad bugs have been identified and now I will try to find infos on how we can prevent them. I am still checking in on those two other threads and see if we can find a common denominator. Also watch my blog for new info. http://www.crinrict.com/blueRuler.jpg If you have the not arriving at Uni issue, please post here: Sim not arriving at University. The issue is to extensive to be handled here If you have the not returning home after Uni issue, please post here: Sim can't return home after Graduation http://www.crinrict.com/blueRuler.jpg Make sure to test on a vanilla game (that means deleting the mods as well as the cache files or use the factory reset approach) before you post an issue here Few precautions you should take before going to University: Precautions for University Life http://www.crinrict.com/blueRuler.jpg Manual Links to the patch is here: Patch 1.50 Major Issues with invalid files atm. Be patient. EA is looking into it. Please post here if you have the issue: http://forum.thesims3.com/jforum/posts/list/647907.page or use the super patch linked in the above thread. http://www.crinrict.com/blueRuler.jpg Before updating your game and/or installing the new EP, please make sure to follow these steps: In Preparation for University Life TUTORIAL: What to do before patching FAQ: How do I uninstall a Mod/Hack ? Ask here, if anything is unclear. It will help you avoid most patching problems. http://www.crinrict.com/blueRuler.jpg If you have crashing issues, please make your own thread in the technical part of this forum. This one is about GAMEPLAY bugs I do not have a solution for uninstalling Store content other than reinstalling all of them. If you have the issue, please post in the technical or Store technical section of this forum. Please remove your mods before posting. Even if they say they are updated. You can only be sure something is a EA bug if you play a vanilla game. There is no need for reading this whole thread but please check my posts on this first page if your issue has been reported and only post if you have extra info to add. Remember that the patch will make your game 'EP' ready. Most of the bugs (unless they are specific to functionality of the EP) and fixes will also apply if you only have the patch and NOT the EP. http://www.crinrict.com/blueRuler.jpg Rules Please post the info asked in the second post and I'd appreciate it if you follow the rules 1. Please DO NOT VENT in this thread. If you are not happy with the game, post in another thread that most likely will pop up or start your own. I will need to read through all posts and venting will make me skip your post. Make your statement as calm and informative as possible. 2. Don't post things like: It doesn't work or I got an error message. I don't know how to help you with that. Describe as accurate as possible what you tried and what your problem is. Post any error messages you receive as you seem them (screen-shots are great) 3. Make sure that you have removed ALL your custom content, especially mods for they are most likely not compatible anymore. This also applies if you are only getting the patch. Check with the creators before putting them back. 4. You can also post your bugs/problems if you have not but the expansion but updated to the newest patch. 5. Please do not post any technical issues like crashes, graphic card problems or incompatibility messages. They go in the technical section of this forum and there are people there that can better help you than me. 6. Please read the compiled lists to see if anyone has posted before and if there's a solution to your problem. I will try to keep links so you can go to the post of the person for extra info but that might prove difficult if lots of people have the problem. If you have extra info to add, please do so. Also let me know if you feel that I have misinterpreted your post. 7. Also consult my blog at Crinrict's Sims 3 Help Blog to see if you are running into an old problem that already has a solution 8. You may also post any fixed bugs or solutions you might find. 9. Please do not link to another post if you have already posted somewhere else. Copy/Paste your post and add the link as extra info. This forum will probably be a pain to navigate again and if I don't have to go consult other threads to what might be your problem, that's a huge relieve. 10. Keep in mind that I'm in a different time zone than most of you guys. Be patient, I will try to answer anyone (except venting posts). 11. If you are replying to a question of mine, please quote your problem/my question or recap in short. It will help me tremendously if I don't have to go back to see what your problem was and I can't keep them all in mind. 12. Check your game if you have any old cc-framework leftovers and remove. 13. Please don't post: I don't have the time to read all this. I find that rather insulting because it tells me, you didn't even bother to read the first post. I'm taking MY time to help you guys out and I'm not compensated by EA for this so the least you can do is read the first few posts before making your statement. 14. Please do not edit your post to add extra info to it unless no one else has answered you. I'm not going back in reading the thread, so I might miss extra info. Simply make a new post and restate your issue. 15. Please also excuse if my answers are short and to the point. I usually have to cover a lot of ground and I can't be elaborate about everything. It's not meant in a rude way at all. I appreciate everyone that is taking part in this. 16. If you opened a thread on a certain issue you want linked, post the link in this thread and I will add it. Make sure there aren't any threads there yet. 17. If you feel that I'm not treating everyone in the same way, you're probably right. There are people that have been reporting since my first bug thread and others that are modders/creators themselves. I feel that I know when a bug report of those people is legit and when not, so I'll be quicker to add those compared to people I don't know at all. 18. Please use proper english and no text language. Also try to use punctuation where applicable and don't put everything in one paragraph. Those are very hard for me to read. I'm German speaking, so that would help me a great deal to understand what you are saying. http://www.crinrict.com/blueRuler.jpg Important Links - Seasons Bug thread - Supernatural Bug Thread - Showtime Bug Thread - Pets Bug Thread - Generations Bug Thread - Please see compiled list on first page before posting - Late Night Bugs - Compiled List in first two posts - TS3 + EPs & SPs - Known Glitches & Causes - FAQ: Bugs & Patches - Generations-Patch & existing Mods/Hacks - FAQ: What files should I backup ? - Twallan's Mods - Finding Devices and Updating Drivers - Origin Make sure your Origin is up-to-date (if you are using it). If your Origin is not at that version and you are not prompted an update, you will need to uninstall and get the newest version here: http://www.origin.com/us/about Crashing Issues Crashing issues are mainly technical and belong in the technical forum. Please make your own thread there, posting your DxDiag and info about cc, when it crashes and other useful stuff. Here's some things you can try: ERROR: Game Crashes (CTD) DEP Information If you are experiencing crashes after load screen or after a few minutes of game play, it's most likely a DEP problem. The game has now a new .exe file in your base game folder. Make sure to add the following new files to your DEP: TS3W.EXE in your base game\\bin folder. MAC Users If you have technical issue, please post in any of these threads: Things to try - FAQ: Delete your Cache Files - Move your family out and back in. - Reset the sim ? - TUTORIAL: Resetting the game to factory settings without Reinstalling --> Make sure to save those: SimPort Progress and Achievements - TUTORIAL: - How to reinstall the game - FAQ: How do I restore a backup file ? - Move your Sims to a new town. Save them to the bin for that. Use Twallan's Porter if you don't want to loose the relationships. A word on Mods/Hacks It's ok to use them, I do too (I even recommend some of them), but please please, educate yourself about them. Don't just pop something in. There are many mods that conflict with each other and there are many mods that will be outdated with every patch (that's how it works). Some of the mods need to be uninstalled in a special way but it will always tell you in the mod description if that is the case. So PLEASE read them and DO what it says. Instructions how to install a mod can be found here: FAQ: How do I install Custom Content/ Mods ? Instructions how to uninstall a mod can be found here: FAQ: How do I uninstall a Mod/Hack ? Abbreviations used MC = MasterController: Mod by Twallan SP = StoryProgression Mod: Mod by Twallan CC = Custom Content: cloth, objects, hair, etc from third-parties you add to your game. DEP = Data Execution Prevention: Windows security feature. MTS = ModTheSims: CC Site TSR = TheSimsResource: A CC Site","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"10083","kudosSumWeight":1,"repliesCount":854,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:7638609":{"__typename":"Conversation","id":"conversation:7638609","topic":{"__typename":"ForumTopicMessage","uid":7638609},"lastPostingActivityTime":"2024-10-17T08:37:55.280-07:00","solved":true},"User:user:4919088":{"__typename":"User","uid":4919088,"login":"Naggyss","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"id":"user:4919088"},"ForumTopicMessage:message:7638609":{"__typename":"ForumTopicMessage","subject":"\"The EA app timed out\" Error even with good internet connection","conversation":{"__ref":"Conversation:conversation:7638609"},"id":"message:7638609","revisionNum":1,"uid":7638609,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:4919088"},"metrics":{"__typename":"MessageMetrics","views":117699},"postTime":"2023-06-22T02:45:21.388-07:00","lastPublishTime":"2023-06-22T02:45:21.388-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I don't know what happened but my connection is fine did anyone have the same problem and how did you fix it? \n\n Edit: can anyone here help me? I can't play BF for days because I'm trying to fix this problem \n\n CM edit: edited title for clarity. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"253","kudosSumWeight":5,"repliesCount":61,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:7702811":{"__typename":"Conversation","id":"conversation:7702811","topic":{"__typename":"ForumTopicMessage","uid":7702811},"lastPostingActivityTime":"2025-01-24T04:20:14.349-08:00","solved":true},"User:user:2830353":{"__typename":"User","uid":2830353,"login":"bobrovskij","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"id":"user:2830353"},"ForumTopicMessage:message:7702811":{"__typename":"ForumTopicMessage","subject":"\"THIS GAME IS NO LONGER AVAILABLE\" OR \"GAME OWNERSHIP DISABLED OR DELETED\"","conversation":{"__ref":"Conversation:conversation:7702811"},"id":"message:7702811","revisionNum":1,"uid":7702811,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:2830353"},"metrics":{"__typename":"MessageMetrics","views":116899},"postTime":"2024-09-17T11:49:40.264-07:00","lastPublishTime":"2024-09-17T11:49:40.264-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Yesterday i was playing my FIFA 23 without any problem. Today i log into EA app and i cannot find the game in my library. So i tried to launch it from my folder and got \"Game ownership disabled or deleted\" screen. So i downloaded FIFA 22 and when i tried to launch it, i got \"This game is no longer downloadable or playable through the EA app\" screen. And this screen appears on all of my games when i try to launch them. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"423","kudosSumWeight":2,"repliesCount":9,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:915551":{"__typename":"Conversation","id":"conversation:915551","topic":{"__typename":"ForumTopicMessage","uid":915551},"lastPostingActivityTime":"2016-07-26T02:16:57.000-07:00","solved":false},"ForumTopicMessage:message:915551":{"__typename":"ForumTopicMessage","subject":"Pets Bug Thread","conversation":{"__ref":"Conversation:conversation:915551"},"id":"message:915551","revisionNum":1,"uid":915551,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:21971"},"metrics":{"__typename":"MessageMetrics","views":116336},"postTime":"2011-10-12T02:57:29.000-07:00","lastPublishTime":"2011-10-12T02:57:29.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":"That patch is here and there are actually lots of fixes. The manual Patch can be downloaded here: Patch 1.29 (850 MB) I myself will not continue to compile this thread. See page 119 for details. If anyone want to compile in a new thread, I'm happy to link. Post or have someone post the link in my comments. If you guys want to continue here and help each other, that is fine of course as well, I'm just retiring from it. http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif Before updating your game and/or installing the new EP, please make sure to follow these steps: NEWS: In Preperation for Pets TUTORIAL: What to do before patching FAQ: How do I uninstall a Mod/Hack ? In Preparation for Pets -- Things you should do and check before installing the EP -- Start today Ask here, if anything is unclear. It will help you avoid most patching problems. http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif Please post your crashing issues in this thread: The offical sims 3 pets crashing thread. This one is about GAMEPLAY bugs Please remove your mods before posting. Even if they say they are updated. You can only be sure something is a EA bug if you play a vanilla game. There is no need for reading this whole thread but please check my posts on this first page if your issue has been reported and only post if you have extra info to add. Remember that the patch will make your game 'EP' ready. Most of the bugs (unless they are specific to functionality of the EP) and fixes will also apply if you only have the patch and NOT the EP. http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif Please post the info asked in the second post and I'd appreciate it if you follow the rules Rules 1. Please DO NOT VENT in this thread. If you are not happy with the game, post in another thread that most likely will pop up or start your own. I will need to read through all posts and venting will make me skip your post. Make your statement as calm and informative as possible. 2. Don't post things like: It doesn't work or I got an error message. I don't know how to help you with that. Describe as accurate as possible what you tried and what your problem is. Post any error messages you receive as you seem them (screen shots are great) 3. Make sure that you have removed ALL your custom content, especially mods for they are most likely not compatible anymore. This also applies if you are only getting the patch. Check with the creators before putting them back. 4. You can also post your bugs/problems if you have not but the expansion but updated to the newest patch. 5. Please do not post any technical issues like crashes, graphic card problems or incompatibility messages. They go in the technical section of this forum and there are people there that can better help you than me 6. Please read the compiled lists to see if anyone has posted before and if there's a solution to your problem. I will try to keep links so you can go to the post of the person for extra info but that might prove difficult if lots of people have the problem. If you have extra info to add, please do so. Also let me know if you feel that I have misinterpreted your post. 7. Also consult my blog at Crinrict's Sims 3 Help Blog to see if you are running into an old problem that already has a solution 8. You may also post any fixed bugs or solutions you might find. 9. Please do not link to another post if you have already posted somewhere else. Copy/Paste your post and add the link as extra info. This forum will probably be a pain to navigate again and if I don't have to go consult other threads to what might be your problem, that's a huge relieve. 10. Keep in mind that I'm in a different time zone than most of you guys. Be patient, I will try to answer anyone (except venting posts). 11. If you are replying to a question of mine, please quote your problem/my question or recap in short. It will help me tremendously if I don't have to go back to see what your problem was and I can't keep them all in mind. 12. Check your game if you have any old cc-framework leftovers and remove. 13. Please don't send me Friend Requests. I won't accept. 14. Please don't post: I don't have the time to read all this. I find that rather insulting because it tells me, you didn't even bother to read the first post. I'm taking MY time to help you guys out and I'm not compensated by EA for this so the least you can do is read the first few posts before making your statement. 15. Please do not edit your post to add extra info to it unless no one else has answered you. I'm not going back in reading the thread, so I might miss extra info. Simply make a new post and restate your issue. http://www.abload.de/img/blue2-rule-04l-whitevxcj.gif Important Links - Generations Bug Thread - Please see compiled list on first page before posting - Late Night Bugs - Compiled List in first two posts (this thread has tons of info in the first post that I’m not going to repeat. Please read there) - TS3 + EPs & SPs - Known Glitches & Causes - FAQ: Bugs & Patches - Generations-Patch & existing Mods/Hacks - FAQ: What files should I backup ? - Twallan's Mods - Finding Devices and Updating Drivers Origin Make sure your Origin is up-to-date (if you are using it). The current version is 8.3.1.9 – 108188. If your Origin is not at that version and you are not prompted an update, you will need to uninstall and get the newest version here: http://www.origin.com/us/about Crashing Issues Crashing issues are mainly technical and belong in the technical forum. carlymichelle has made a thread here: The offical sims 3 pets crashing thread. Please post in that thread if you have any crashing issues. Here's some things you can try: ERROR: Game Crashes (CTD) DEP Information If you are experiencing crashes after load screen or after a few minutes of game play, it's most likely a DEP problem. The game has now a new .exe file in your base game folder. Make sure to add the following new files to your DEP: TS3W.EXE in your base game\\bin folder. Problems with the Installation Codes For people with the limited edition there seesm to be an issue with the codes getting switched. The code on the red paper is your installation code. The code on the white paper that says it's for pets is actually your limited content redemption code. If you have troubles, please refer to this thread: The codes got switched around! (An edit for pets Plus people) (Thank you KaraDarkholm for posting) Problems with the downloadable Store content Please refer too this post: Issues with Limited Edition Game Shop & Origin Costumes - ♦ Please Read ♦ MAC Users If you have any Mac-related issue, please read and post in this thread: Graphics glitches, Lion 10.7.2, the Intel 3000 HD Graphics card and patch 1.25 - GURUS Freezing issue where horses are involved. Please post in the Mac forum and if anyone want to open a thread there about it, please provide me with the link so I can put it here. EA says they are working on it but it will be at least two weeks. Things to try - FAQ: Delete your Cache Files - Move your family out and back in. - Reset the sim ? - TUTORIAL: Resetting the game to factory settings without Reinstalling - TUTORIAL: - How to reinstall the game - FAQ: How do I restore a backup file ? - Move your Sims to a new town. Save them to the bin for that. Use Twallan's Porter if you don't want to loose the relationships. A word on Mods/Hacks It's ok to use them, I do too (I even recommend some of them), but please please, educate yourself about them. Don't just pop something in. There are many mods that conflict with each other and there are many mods that will be outdated with every patch (that's how it works). Some of the mods need to be uninstalled in a special way but it will always tell you in the mod description if that is the case. So PLEASE read them and DO what it says. Instructions how to install a mod can be found here: FAQ: How do I install Custom Content/ Mods ? Instructions how to uninstall a mod can be found here: FAQ: How do I uninstall a Mod/Hack ? Broken CC Objects Many objects that have slots seem to be broken (actually the slots are). This is an issue that has per se nothing to do with EA, so I would like to keep the discussion about it out of this thread. If you want to know more about this issue or have some extra info, please use this thread: Slots broken on all CC, except store stuff --> Please check TSR for a fix: http://www.thesimsresource.com/fixyourgame/ Update: As of oct. 27th this tool will no longer work if you haven't downloaded. You need to download a 3rd party demo to get a dll you will need for the TSR tool but as of now, that dll is no longer included in the demo. If you have your Store content installed any other way then by downloading from the EA site and installing through your launcher then you will need to redownload the stuff from your purchase history and install again through the launcher. Otherwise the Store fix is not working. If you 'acquired' your Store stuff through any other means, don't bother asking for help, buy it. Deformed Pets G33/G31 Graphics Card are pretty much confirmed at making your pets distorted. Either buy a new card or don't buy Pets. Read all about it here: Possible Incompatibility with the G33/G31 Graphics Card Abbreviations used MC = MasterController: Mod by Twallan SP = StoryProgression Mod: Mod by Twallan CC = Custom Content: cloth, objects, hair, etc from third-parties you add to your game. DEP = Data Execution Prevention: Windows security feature. 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