"There's a problem with your download"/"Something went wrong" EA app Error - '24
Hey everyone, We've noticed some of you are still running into the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLCs (exact errors shown below). There's a problem with your download Something went wrong Whether you bought it from us, claimed it via EA Play (Pro) via the EA app, EA Play for Steam, or EA Play through Xbox Game Pass Ultimate (XGPU), or bought it on another platform like Steam or Epic, we appreciate you letting us know about these issues. Troubleshooting the error <This section will be updated at a later time.> To help us investigate To help us investigate, please provide as much detail as possible about the error. Without it, it's tough for our teams to identify the potential cause(s). While there most likely isn't a single root cause for everyone, these errors can sometimes occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC. We've included some helpful links above to troubleshoot. If you've tried everything and the issue persists, please refer to the "Still experiencing the problem?" section below 👇 for instructions on providing the necessary data for our teams to investigate further. Thanks for your cooperation. 👉Still experiencing the problem?👈 If you're still experiencing the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLCs, even after updating the client, clearing the EA app cache (if possible), repairing the game on the EA app (or another platform where applicable), or repairing the EA app (only possible on Windows), please share the following requested data with us: IMPORTANT: Please share an EA app Error Reporter ID here in the thread: IMPORTANT: Please share the most recent EA app logs and attach them to your post (check here on how to do this): IMPORTANT: How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.): Are you playing on a Windows PC or Mac: If Windows, what Windows version are you using (click here on how to see this): If Mac, what version of macOS are you using (click here on how to see this): Timestamp when the issue first occurred (date/time): What is the exact error that you're getting ("There's a problem with your download" or "Something went wrong"): What is the current version of your EA app (check here on how to see this): *Edit: if you can't open the client, you can't check this. That's okay! !!Please Remember!! This thread is for the "There's a problem with your download" or "Something went wrong" error in the EA app ONLY. For the "You don't have access" error, report it here with the requested data on page 1. If your EA app indicates a game has been removed from your library (see below), go here. Resolved TEMPORARY Outages Resulting in the Same Error (Click on "Spoiler" to reveal info)
FC 27 Pre-order Pre-download EA app issue
I bought the EA-play 10 hour trial and played it normally.After it ended I deleted the game and then pre-ordered the Standard edition.I even got an email saying I can pre-download the game but when I try to go to the EA app and download it I cant.It says I do own the game but when I go to download it I get a message that my trial has ended and I need to either buy the game or upgarde to EA pro.
EA app has not let me download enchanted by nature
I am unable to download enchanted by nature. on the internet it says I dont own it while i do in the app. I went for a live chat support and they kicked me out after 6 hours in quene and wont let me back in with my ticket. It says its open in another window it isnt
EA app acts like there are no installed games
I can't get the EA app to recognize my installed games. I got a new computer and used specialized software to move everything from old to new. Then in the EA app, I went to settings > downloads > install location to make sure it was looking for the games in the right place. Then I used help > app recovery, restarted the computer, and tried app recovery again. The EA app still does not recognize that the games are installed, so I am currently completely unable to play all EA games. While most games can be re-downloaded if there's no other option, it's important that I keep my current install of the Sims 3; I'm using mods to reduce bugs and I don't know if they'd be compatible with the 25th anniversary update. For the past couple days, I've been trying to get help on EA's official help website, and I've managed to talk to a human a couple times. Both times, I've been told they need to transfer me to a technical team advisor, but the transfer never ends up working. It will say that there's an estimated wait time of 10 minutes, and then sit there for hours until the chat window bugs out and disconnects. I've been told that there is no possible way for me to speak to the technical team besides the buggy chat window. Who do I contact for help about the functionality of the help website?
EA app not installing
Hi there world! I am having issues installing the EA app. I have done all the troubleshooting I can think of and have spoken to 2 agents at EA and done troubleshooting with them but so far nothing has worked. Things I have tried: Running EA installer directly from the Sims 4 play in Steam. Downloading and running the installer from the EA website. Running installer as administrator. Removing add icon to desktop in the install options. Turning off all other startup programs minus Windows. Doing some kind of thing in command prompt (was to do with winsock but can't remember off the top of my noggin). Making a test local administrator account and attempting install under that profile. Removing Windows Defender and all firewalls. Many a reboot, always a fail, same error every time. (see attached image) I just want to play Sims and I'm not sure what else to do, and r/thesims4 told me to come here. Please help, and thank you in advance. Sadez 💞
FC27 bug on EA App
I own EA SPORTS FC 27 Ultimate Edition on PC. EA App correctly identifies my license as Ultimate Edition, but it incorrectly says that I can download and launch the game only on September 25 at 01:00. According to EA's official FC 27 launch timeline, Ultimate Edition owners already have access. The Download button is disabled. I have already re-logged, restarted EA App, cleared the cache and verified the account/license. Please check and refresh the Early Access entitlement on my EA account.
