Unfair RP Loss Due to Server/Connection Error in NHL CHEL Drop-Ins
Hello, I would like to report an issue that happened to me in NHL CHEL Drop-Ins. We queued for a match as a team of 3 players. We found opponents, confirmed the match, and started loading into the game. However, during the loading process, I received notifications that my teammates had disconnected one by one. They did NOT leave intentionally — the game itself kicked them out unexpectedly. As a result, I entered the game alone, and the match was immediately canceled. The problem is that only I lost RP/points because of this. I lost exactly 952 points. My rank was Diamond 3, Bar 2, while the opponent I matched against was only Silver 1. I also have a recorded video that clearly shows this issue and proves that it was caused by the game/server and not by us. I would like to ask if it is possible to restore my lost points since this happened because of an error on your side. I can provide the video evidence if needed. Thank you very much.
Failed to retrieve data... ERROR CODE: 9D529E1FE2CCB328 Only in World of CHEL
I'm getting this freaking error every time I try to play any game of any kind within the WOC. It started out when I was going back into ProAm to play and now I'm getting the error no matter what kinda match I try to start in CHEL. Please help EA forum mods or whoever. I've tried all the standard to troubleshooting steps and am at a loss.High ping issues, looking for suggestions.
So I've been playing NHL since about 2010, and have played pretty much every game mode throughout the years, ultimately settling on EASHL as the main. A few years ago I thankfully switched internet providers from Spectrum to AT&T fiber and immediately had the best connection I've ever played on. Then about 8 months ago I started noticing my ping on every server went up by about 20-30 ms. I play in online leagues and have dabbled a bit in esports, so the change in connection started killing my motivation to play. I've talked to AT&T countless times to troubleshoot, had a tech come out in person and change out all the hardware, messed around with DNS settings, router settings, pretty much everything I can think of. Then a few weeks ago one of the AT&T customer support guys changed a couple settings and I noticed my ping went back to normal on the East (Virginia) server, but on Central and QC my ping is still 20-30 higher than normal, getting anywhere from 65-70 on central and 90-95 on QC. I just wanted to see if anyone else has had similar experience and if they found a fix, because it's driving me crazy trying to figure out what changed after years with no issues. I always play on ethernet and have a 1GB internet plan. At this point I don't know if it's an ISP issue or something I can change in my settings on my Xbox Series X or something that changed with the NHL servers. Any feedback is greatly appreciated. For reference my ping in the past was always 46-48 on both East and Central, and always about 60 on QC.NHL26 XBox Servers Down?
Receiving the following error when attempting to load NHL26 WoC or Online Versus on XBox: Error Something went wrong in World of CHEL, please try again. Invite Failed This session cannot be joined. Error is persisting after multiple XBox console resets and others have reported similar issues loading WoC in r/EASHL (www.reddit.com/r/EASHL/comments/1t275b8/servers_down/) Is there a confirmed outage for the EA NHL26 servers at this time? Is there anywhere to view status updates related to this type of outage? The EA server status page shows all EA NHL26 servers are online (help.ea.com/en/server-status/) There is a known XBox outage for 'Friends and Social Status' listed (support.xbox.com/en-US/xbox-live-status) Thanks,PS5 — Can't connect to EA servers on NHL 26 + Madden 26, all fixes tried
Hoping a CM or someone from the community team can help escalate this — I've burned through every troubleshooting step I can find and I'm out of options on my end. Setup: Platform: PlayStation 5 Games affected: Madden NFL 26 and NHL 26 (both fail identically) PS Plus: active Connection: Wi-Fi, working normally for everything else Symptoms: Both Madden 26 and NHL 26 fail to connect to EA servers. The games launch fine and work in offline modes, but anything that requires EA server connection fails. PSN itself is working — every other app, game, and online service on my PS5 connects without issue. The problem is isolated to EA's services on these two titles. What I've already tried: Full power cycle of PS5 (held power button until it shut down completely, unplugged 60+ seconds) Full power cycle of router (unplugged 60+ seconds, waited for full reboot) Manual DNS change on PS5 to 1.1.1.1 / 8.8.8.8 Verified EA server status page — both titles show green Verified at ea.com → Account Settings → Connections that my PSN ID is correctly linked to my EA account Game restarts, console restarts, multiple attempts across the day Attempted to reach a live advisor via help.ea.com — NextStep bot loops without exposing a contact option for this topic What I need: A backend account check, or confirmation that something's flagged on EA's side affecting my account specifically. Since both EA titles fail identically while everything else on my console works, this looks like an account- or service-side issue rather than something I can fix on my end. EA Account email and PSN ID available via DM if a CM can pick this up. Thanks in advance.
