Need help with a refund asap or ill contact my bank.
My 12 year old went on a spending spree last night and spent 1200 dollars on madden mobile. im going to contact my bank if I can’t get help with support rather do this then do a claim but if I have to I will. I’ve authorized small micro transactions in the past not exceeding $25 dollars here and there but this is nuts. i don’t care if you ban his account or whatever I didn’t authorize those transactions. madden mobile 26 unable to call support or chat and I tried logging in ea sports app refund tab and no help.Madden NFL 26 PC game says already running but will not launch
I am having an issue with Madden NFL 26 on PC where the game will not launch. When I click Play in the EA App, the game never opens. The EA App then says the game is already running, even though no game window appears and Madden does not show in Task Manager. Steps I have already tried: Restarted my PC Closed the EA App and background EA processes Reinstalled Madden NFL 26 Reinstalled the EA App Ran the EA App and Madden as Administrator Checked Task Manager for hidden processes Verified game files Disabled overlays and startup apps Confirmed Windows and drivers are up to date EA Support has already walked me through advanced troubleshooting. I was instructed to run multiple commands in Command Prompt and to create a custom desktop shortcut to launch the game and EA App. Even after completing these steps exactly as instructed, Madden NFL 26 still does not launch and continues to say the game is already running. At this point all basic and advanced client side troubleshooting has been completed. The issue still persists. This appears to be a launcher level or account related issue with the EA App preventing Madden NFL 26 from starting correctly. The game is currently unplayable on my PC. Posting this update as requested so the technical team can review and advise on next steps or request logs if needed. None of these steps fixed the issue. This appears to be an EA App launcher or account synchronization issue and not a hardware problem. The game is currently unplayable. I am posting here as requested by EA Support so the technical team can review this issue. Please let me know if logs or system information are needed.
EA Advisor
Good evening, I've been trying to get my sons account unlinked from my account on PSN and we may have forgotten his email. Whenever i go to contact us. the chat bot pops up and will not allow me to open a case or really unlink his account at all we are unable to verify the account because we are unsure what email is connected to his account and/or we never receive the 2nd factor authentication codes to any of our emails please help!?!?!madden 26 connection error and account error
madden 26 wont work on my pc it either doesn't launch ,sometimes it says account error you do not meet minimum requirement's to access ea's online features and other times it launches and lets me play for 5 minutes but then kicks me off of online and says connection lost if you know anyway to fix this please let me know as soon as possible.
Madden 26 'Preparing game' loop: New Steam license vs Old Revoked key
Hello, I am seeking help with a persistent licensing issue for Madden NFL 26 (PC/Steam) that EA Help chat has been unable to resolve. The Problem: When I launch the game from Steam, it gets stuck on 'Running install script (EA App)'. The EA App then opens with a 'Preparing game' window that disappears after a few seconds. In my EA App library, the game is listed as 'Unavailable', stating it needs to be downloaded on Steam, even though it is fully installed. Technical Conflict: I previously had a copy of the game from a 3rd party seller that was REVOKED. I purchased a NEW, legitimate copy on Steam on Dec 29. I have my Case ID, Steam Transaction ID, and receipt ready to provide to a moderator privately if needed. Support agents have confirmed that my new license IS on the account, but the EA App is failing to authorize the launch because the old 'Revoked' status is likely conflicting in the backend database. Troubleshooting Done: Cleared EA App cache and performed Safe Boot. Unlinked and re-linked Steam/EA accounts. Reinstalled the game and the EA App. I need a Manual Entitlement Override to prioritize my new Steam license over the old revoked one. Can a Community Manager please look into this or help escalate it to the backend entitlement team? Thank you.