How to send DMs on the forums!
We have Direct Messages(DMs) on the forum! While most of the conversation here is out in the open and publicly visible, at times there's a want for a little more discretion. Such cases might be: We've asked you to share some specific sensitive data (like specific technical info or identifying ID codes) We need to do some very specific troubleshooting that doesn't need to happen in a public place Having one-to-one conversations with other forum-goers here Note: EA staff can't offer personal/account support via DM. Getting started is easy, click on the envelope icon in the top right to go to your inbox. From here you can search, manage, swap to other folders or compose a message. If you know who you want to message, you can just go to their profile page and click "Message" to the right of their banner This will bring up the Compose tool, which'll let you fill in the title, body and add any attachments. It's pretty straightforward, but we hope this helps. And as a reminder, if someone sends an inappropriate DM, you can report it by clicking the 3 dots in the top right, then choosing Report Conversation.Introducing custom avatars.
Hi all, one of the big asks we've gotten since the launch of the forum is custom avatars, and today we're happy to announce they're available. In order to keep content safe for everyone we need to work through the ea.com portal to upload custom avatars, so there's a small extra step, but it's still pretty straightforward. How do I set a custom avatar? Log in to your EA Account page on EA.com. Click the edit icon, and you can choose an item from the gallery, or update your own custom avatar. (fun fact, you can update your account/forum name here too if you wish) Please wait a bit, it can take about an hour for the update to process and be reflected on your account. Normally it's much faster, but we don't want you to be alarmed if it's not instant. When your EA account is updated, on the forum just log out and log back in, and your avatar will be updated. As with any new system, we might see some quirks or issues, so please let us know if you encounter any blips here.Searching for Discussions and Answers
The Search Function There’s a lot of content on these forums, so you might want some assistance in finding specific discussions and/or answers. Which is why we have the Search function! There are three main forms of the Search function, sitewide search, location search and advanced. You can find the sitewide search on every page and location search on board or index pages Sitewide search The sitewide search, as the name implies, checks the entire site. It can also be used to search for specific forum-goers or staff. To start this, click the Magnifying Glass icon to the top right of the page, then type what (or who) you’re looking for in the field that pops up. Location search The location search can be started by clicking in the search bar in the middle or to the side of the main banner. This will populate threads from that location and its sub-board. Both of these will then populate with relevant Threads. The sitewide search will even show matching people and boards on the right hand side. If what you’re looking for is here, great! Click through to your intended destination. Advanced search However, if you want to refine things a bit more, you can press Enter to go to the more advanced search page. Here you’ll see a more extensive list of search options, such as the ability to display by relevance, age, likes or views. There are also a bunch of filters you can apply to narrow down your search. Post priority/Linear v Threaded You can change how a Discussion displays its replies (Linear/Threaded/Community default) from your profile page. Comments/replies in a discussion will be either by posting time or by Likes, and this can be selected on the profile page or in the discussion itself. You can change this in a Discussion by clicking the button just below the first post, which will show the current display style. For general chats, folks may want to stick to the default of threading by Most Liked, to see the most compelling community posts. For technical issues, it may be wise to view linearly by post time, to see how discussion of an issue grew. However this is your choice, be sure to experiment to see what works for you. Filters We encourage you to have a poke around the search and filter options to get comfortable with the search tool. You can filter by: Use Last update to show only content updated in the last day, week, month or year. Whether the Replies have a Solution or not. Location, checking for a specific franchise or board. Check for the presence of a specific Author. The Content Type, whether regular Forums, blogs, Ideas or Knowledge bases. You can also search by Tags. How to find posts from EA Staff You might notice folks here with names prefixed by EA_ and the Community Manager title. That’s us, the EA staff. 👋 While we generally can’t help with 1:1 account issues we’ll be here reading things, gathering info, keeping the boards safe and clean, and probing for information on potential emerging issues. Because of this at times you might want to focus on threads which we open. Discussions we start will have the EA icon, so you can use that to find any updates we have on issues. If you see our EA Icon in on a discussion about an emerging issue we may have important updates too. We’ll often highlight important information by marking it as Solution too. You can also click on the staff member’s name to view their recent posts and solutions, which may also have useful updates for you
