[GUIDE] EA Account Help: No Access, Disabled Accounts, Hacks, Bans, and More
Having trouble accessing or linking your account? Check out this guide to see what to do next. Some issues can be fixed in your account portal, while others will need help from EA Support. Just a heads up, we do not have access to account details here on the forum, so we cannot help with account issues directly. Good luck and game on! Index EA Account Help: Account Recovery EA Account Help: Unlinking and Linking of Accounts EA Account Help: Disabled Account EA Account Help: Hacked Account EA Account Help: Banned Account[GUIDE] EA Account Help: Banned Account
Overview Find out why we issue bans or suspensions and how to submit an appeal if you think there’s been a mistake. Understanding locks, bans, and suspensions Lock: We’ll temporarily remove access to a game or your EA Account when we notice too many failed login attempts or other suspicious activity. We do this to protect your account from being accessed by anyone other than you. Learn more about what you can do if you’ve been locked out of your account. Suspension: We’ll temporarily remove your access to a game, part of a game, or your EA Account when we notice activity on your EA Account that goes against our EA User Agreement or Rules of Conduct. Suspensions expire after a certain period of time. Ban: Depending on the severity of the ban, we’ll remove your access to a game, part of a game, or your EA Account for an extended period of time, or permanently. We'll normally ban your EA Account due to repeated or extreme violations of our EA User Agreement or Rules of Conduct. How to check a ban or suspension status Log in to your account. A message will appear in the account portal. How to appeal a lock, ban, or suspension It’s against EA’s Positive Play Charter and User Agreement for players to improperly use in-game support buttons or file false reports to EA staff. We’re here to help with genuine challenges, so please only contact us after you’ve reviewed the EA Rules of Conduct. If you have a lock, ban, or suspension on your EA Account, on a specific game, or on your device, we may email you from ea@e.ea.com. This is our official email account, so make sure you add it to your contact list. Otherwise, it might go into your Spam folder. If you think the lock, ban, or suspension on your EA Account was a mistake, you can appeal the decision. To appeal, contact us, fill out, and submit the web form. Our advisors can no longer transfer cases to our Terms of Service Moderation team. Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake. Think your account was hacked? Follow our steps to try to re-secure your account. How to fill out the appeal webform To start, we’ll ask for some basic information. If you’re already logged in to your EA Account, some of this info will be pre-filled: Your first name Your last name The email address associated with your EA Account The platform you’re playing on. In the next part of the form, you can tell us more about your issue. Be sure to include: Your username This is your EA ID, PlayStation™Network Online ID, Xbox Live gamertag, EA mobile game account ID, or game-specific username. Need help finding your mobile account ID? Learn how to find your ID for the mobile games you play. Any error or notification messages that you saw Tell us what’s going on and why we need to take another look. Why are accounts banned or suspended? To avoid your account being banned or suspended, follow the rules of conduct in EA’s User Agreement. We’ll ban, suspend, or sanction accounts when we see any inappropriate content or evidence of cheating. We’ll also take action against any account that posts vulgar, threatening, or harassing content in any EA game or on any EA website. Cheating includes but isn’t limited to: using third-party software, such as aimbots, wallhacks, and other similar cheats to gain an unfair advantage over other players performing in-game exploits or abusing glitches or bugs stat padding (abusing game features in an unintended manner to artificially stack on scores) win-trading or otherwise manipulating in-game ranking systems with the collaboration of others using software or cheat tools that disconnect other players from the EA servers. Keep in mind: If you submit a chargeback for a refund outside of our refund policy, we may take one of the following actions: Lock your EA Account Remove the content charged back. What if a suspension doesn’t expire automatically? Sometimes you’ll need to re-enable your account to lift a suspension. If that’s the case, we’ll contact you at the email address associated with your EA Account to give you details on how to do this. If you don’t receive an email and your account continues to be suspended, your account might actually be banned. Check your account to learn more. What does suspended from online play mean? You can still play many EA games offline in single-player mode. What to do if EA can’t unban your account Some games and services have their own dispute process. Use the links below for specific game or service bans. Dark Age of Camelot Even Balance for PunkBuster It’s also possible that PlayStation® or Xbox blocked you. In that case, you’ll need to contact them directly. If you use a PlayStation®, get in touch with PlayStation® support. If you use an Xbox, get in touch with Xbox support.
Players/Parents, video game control is in your hands. Account Security 101:
Guest blogger Asmodeus566 is a member of the EA Community Superuser Program. First off, I would like to remind everyone that account security starts with the account holder. Keeping track of your account, what it is connected to, ensuring that it is up to date and that others do not access it, is the responsibility of the account owner. If others use your account and get a ban on it it is your fault not theirs and not EA's. Account Security/Safety 101: How to keep your account and hardware safe: Use strong passwords for you game accounts. Keep track of your game account information (ownership) and to what other accounts they are connected to. Use strong passwords for the associated e-mail account. Keep track of your e-mail accounts and what they are connected to. Keep your gaming accounts, associated e-mail accounts and passwords up to date, log in to them at least once a month so that they do not become disabled or de-activated. Do not use e-mail accounts that you cannot fully control, like those provided to you through, schools, universities, workplace and or other organizations etc. If the organization. revokes your e-mail or you leave the school, switch workplace etc and no longer have access to that e-mail, you will end up having issues you do not want or need. Do not share either of these passwords with others. Keep note of your passwords in a safe place. Enable two factor identification for both the game and associated e-mail accounts. Do not let others use your game account (friends and family alike) because if they do something wrong on your account it is still your fault. Nobody wants to have a sanction on their account because somebody else did or said something wrong. Do not use internet café’s to access your account to play. You do not know what software is on the hardware there. You do not know if the hardware at the cafe has a hardware ban. All of this can affect your account in a negative way. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above. I would also suggest not letting others use your hardware to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative effect on your account. Buying used hardware comes with risks as well. The hardware could have been banned, and this is not an EA problem, but a problem between the buyer and the seller. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account. Use non-offensive user/gamer tag/club tags, if you get a warning about user/gamer tag/club tags, change it, doing otherwise can lead to a negative effect on your account. Play fair, boosting and teaming are cheating. Play fair, using cheating software or hardware is not fair and is really only cheating yourself. Do not buy and or sell accounts. Do you really know what has been done with the account? What cyber information are you giving up? What risk is there that the account is already banned? What is the risk to your hardware and personal information? Re-read the Terms of Service agreement and the Terms of Sale agreement. You agreed to play this game and adhere to it. EA User Agreement and EA Terms of Sale About points 7, 8, and 9, where a number of players or the entire family are using the same hardware and there has to be trust there, talking together about the does and don’ts on the use of the shared hardware should be done. This will ensure that everyone can enjoy what they do on the shared hardware and everyone's account can be safe. If you believe you have been hacked take appropriate measures to secure your account and associated e-mail account: Secure a Hacked EA Account If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team: Information about locked/banned/suspended accounts Contacting EA help: EA Help Hopefully these tips will help keep your account safe so that you can keep on gaming. I can usually be found on the EA Apex forums in English and sometimes on the Apex German (Deutsch) Forum, So if you need some help, post on the Apex Legends forum and tag me. See Spoiler below for German (Deutsch) translation.
[GUIDE] EA Account Help: Disabled Account
Trying to log into your game but getting a message that your platform account is linked to an email ending with @disabled.ea.com? This means your EA account has expired and has been disabled, usually because of inactivity. To fix it, find the right email you used for that EA account and reset your password. Once you do, your email will replace the @disabled.ea.com one, and you’ll get access again. If you don’t know the email or can’t access it anymore, contact EA Support. They can help you find your account or unlink your platform so you can connect it to a new EA account.[GUIDE] EA Account Help: Hacked Account
If your account has been hacked, contact EA Support right away. Even if live chat wait times are long, it’s important to secure your account. You can reach Support as a guest without logging in if you don’t have access to your EA account. Have this info ready when you contact Support: The email address you used to create your EA Account Any usernames or console IDs (like Xbox Live Gamertags or PlayStation Network Online IDs) linked to your EA Account Any invoice numbers from games you bought from the EA store, or product codes for your games If you’re trying to recover a mobile game, your mobile game’s ID If your account was banned because of a hacker, check out this article on how to appeal.[GUIDE] EA Account Help: Unlinking and Linking of Accounts
Want to link your platform account to EA? Watch these quick videos to get set up and start playing! How to Link Your EA Account to PlayStation® How to Link Your EA Account to Xbox How to link your EA Account to Nintendo Switch™ Heads up: You can only link one platform account of each type to your EA account. Once it’s linked, you can’t swap it out for another later, so double-check before you connect. If you made a mistake or aren’t using the linked account anymore, reach out to EA Support to see if they can help. Want to link a platform that’s not listed here? Check the EA Help article for more info.
