Freezing and extremely low fps in final circles
I'm having this problem where in the final couple circles my entire game drops my frames to less than 10fps and it only goes away once I restart the game. Has anyone had this problem or know of a solution? I've tried toggling every video setting in the game and none of it has worked. This ONLY happens in the final 2 circles and will keep happening afterward if I don't restart or stop the game from steam and reconnect to the game.High Ping and Packet Loss in Some Ranked Matches Only (PC)
I'm experiencing high ping and packet loss in some Apex Legends Ranked matches on PC. Has anyone experienced something similar or found a reliable workaround? ■ Setup • Windows PC • Wired Ethernet connection • Not using Wi-Fi ■ Symptoms • Sometimes it happens once every few matches; other times, it happens in several consecutive matches. • When a match is affected, the lag persists throughout the match rather than occurring as a brief spike. • Sometimes my teammates also experience lag, but sometimes they do not. • Other Ranked matches work normally. • So far, I have not experienced the same issue in the Unranked matches I checked. ■ In-game performance display Affected Ranked match: • Ping: approximately 330 ms • Packet loss: 12 / 0 • FPS: approximately 165 Normal Ranked match: • Ping: approximately 12 ms • Packet loss: 0 / 0 Normal Unranked match: • Ping: approximately 14 ms • Packet loss: 0 / 0 ■ Troubleshooting observations While an affected match was running, I ran separate ping tests: • Default gateway: mostly below 1 ms • An unrelated external destination: mostly 3–5 ms Neither test showed timeouts in the recorded samples. Windows Resource Monitor showed the same main outbound destination in two affected Ranked matches. A normal Ranked match showed a different main outbound destination. However, I have not confirmed whether these addresses belong to the actual match servers, relays, or other services. I also understand that ICMP ping tests do not directly measure the game's traffic. ■ Questions 1. Has anyone else experienced a mix of normal Ranked matches and matches with high ping and packet loss lasting for the entire match? 2. Is there a recommended way to distinguish a routing or destination-specific issue from a game/server-side issue? 3. After an affected match ends, is there anything worth trying before queuing again? For example, has fully restarting the game helped anyone? 4. What logs would EA need to investigate this, and what is the recommended way to collect them? I am not assuming that my ISP, EA, or a particular server is responsible. I would appreciate any troubleshooting advice or similar experiences. Thank you.
Packet loss, latency. Barry please help me.
Recently started getting high ping on west apex servers after being fine for years, nothings changed. Went out of my way to purchase new equipment and the problem is still persisting even with gigabit internet, wired connection. I preformed a trace route, its attached below. gonna contact my isp AGAIN but they havent been much help. Trace route preformed with UOTrace [Traceroute removed - CM]
Problems since new AC update
Hey, i have played this dog game for few years now, but since you updated anticheat, which let in more cheaters btw, which is kinda funny, anyways Iam getting hard freeze & crashes in the game since then and iam getting these issues in event viewer: The game r5apex_dx12.exe exited unexpectedly, exit code: 0xE0AC0001 The game r5apex_dx12.exe exited unexpectedly, exit code: 0xC0000005 -------------- Exception code: 0xC0000005 Exception address: 0x7FF77FFE2B3D Faulting module name: C:\Program Files (x86)\Steam\steamapps\common\Apex Legends\r5apex_dx12.exe, base: 0x7FF77E220000 Fault offset: 0x1DC2B3D Basically integrity check fails, I have tried reinstalling your funny anticheat, disabling many overlays like discord, nvidia, etc. But it didnt help, so iam asking what could be the issue? Should I just uninstall this game finally and enjoy peace in my mind or will you fix it? Or atleast provide me the solution, because I dont think iam the only one with this problem, with EAC it was working fine. And today I cant launch ranked - getting the error which is posted in attachments as image.Can't Play The Game
Been having this issue when I open the game everything is stuttering and freezing like the on screen characters, then the top right currencies are permanently stuck in -9999, and I can't play games or access any other tabs like my events and challenges etc. Sometimes when I load in at first its fine, and if I requeue within the game it's okay, however the moment I return to lobby this issue starts up until I either close and reopen the game (which doesn't guarantee it will work also) or restart my whole laptop. I've tried flushing my DNS, updating drivers, checking the anti-cheat and literally everything I could possibly do. Driver related, internet related, hardware everything and I don't know what else I can do. This happened when I bought the battlepass, and I saw some other users suggest that it can happen and the issue won't resolve unless you win the game or something.Case #255841399 Portal Timestamp Bug (Day 27 Follow-Up for @EA_QueenBee )
Hello Community Managers, I am following up directly on the advice EA_QueenBee gave me 21 days ago regarding my open ticket (Case #255841399), as it has now reached 27 days (nearly triple the stated 10-day SLA) and appears to have a technical portal bug on EA Help. - Game: Apex Legends (Launched via Steam, AppID: 1172470) - Account / EA ID: reggarfyt (reggarf) - Case Number: #255841399 - Date Created: October 03, 2026 (6:22 AM) - Current Status: Stuck on "New" (27 Days Elapsed) Summary of Technical Issue & Diagnostics Submitted: 1. Followed CM Queue Instructions: On Oct 9, EA_QueenBee advised me that ToS reviews take up to 10 days and warned me not to reopen the ticket. However, whenever the EA Help status page was checked, the portal glitched and overwrote the status timestamp to "New" (e.g., showing Created Oct 3, 2026, but Status: New On Oct 26, 2026)[cite: 1]. I have completely stopped loading the case page so the timer stops resetting. Please do not merge this into the general megathread, as I am not asking for a ban review on the forums. Because it has been 27 days since October 3, could EA_QueenBee or another Community Manager please check Case #255841399 internally (just as you offered to check for another player in my previous thread) to confirm what my actual backend queue status says and ensure the ticket is not stuck in a dead routing loop? Thank you for your time and assistance.Apex Crashes When Connecting Xbox Controller After Javelin Update
Hello, I need this issue with Apex Legends addressed. My game crashes when I plug in my Xbox controller via USB while Apex is running. The game works perfectly fine when the controller is disconnected, and I have no issues with any other games. This issue only started happening after Apex changed its anti-cheat system to Javelin. Given the timing and the fact that this problem only occurs in Apex, I believe there may be a compatibility issue with Javelin anti-cheat and controller input or USB drivers. I expect EA to investigate this issue and provide a clear explanation and a proper fix. My PC is experiencing a DPC_WATCHDOG_VIOLATION (0x00000133) blue screen, not just a normal game crash. A game should not cause an entire system crash simply because a controller is connected. Please escalate this issue to the appropriate technical team and provide a meaningful response rather than generic troubleshooting steps.Severe FPS drops after EA Javelin Anti-Cheat
Hi Respawn & EA Support, I am writing to report a noticeable performance degradation (frametime spikes and FPS drops) that started occurring right after Apex Legends migrated to EA Javelin Anti-Cheat. My Hardware / Laptop Specs: Laptop: Acer Nitro 5 AN515-58 Display Refresh Rate: 144Hz Temps during gameplay: Normal (CPU: ~78°C max under load, GPU: ~75°C, no thermal throttling). Issue Description: Prior to the anti-cheat update (on EAC), my system maintained a rock-solid 144 FPS across all fights with competitive low settings. Now, during intense teamfights (ability spam, explosions, active engagement), FPS drops sharply from 144 to 112–120 FPS. Monitoring tools show that GPU load drops while CPU thread usage spikes. The background kernel-level checks from EA Javelin during fast-paced engagement code/packet execution appear to create significant CPU overhead, causing micro-stutters that severely ruin aim tracking and movement timing. Steps already taken on my side: Cleaned cooling system, temps are completely fine. Disabled Core Isolation / Memory Integrity in Windows. Cleared shader cache and set Shader Cache Size to 10GB in NVIDIA Control Panel. Closed all background software (Discord/Browsers/Overlays). Please look into optimizing EA Javelin’s CPU thread polling rate during high-action moments in Apex Legends. Laptop and mid-range desktop CPUs are heavily bottlenecked by this overhead, preventing us from maintaining stable high refresh rates. Thank you for your work on fighting cheaters, but please optimize the performance impact for legitimate players!
