Banned

Hi everyone, I’m looking for some advice or if anyone has had a similar experience.

I recently received a permanent ban on Apex Legends for cheating, which honestly shocked and upset me because I have never used cheats, exploits, or any gameplay enhancement tools. I’ve put a lot of time and money into the game and have been playing for a long time with friends.

For context, the highest rank I’ve reached was Diamond 2 in Season 25, Platinum 1 in Season 26, and Diamond 3 in Season 27 before dropping back to Diamond 4 shortly after. My overall kill-to-death ratio has honestly been fairly poor, which is why being labelled as a cheater and accused of using enhancement tools is really disappointing and confusing to me.

While trying to understand what may have caused this, I found a Steam security alert showing a login attempt from Egypt from a new device. I live and always play from the UK, so I’m worried my account may have been compromised without me knowing.

I have already submitted an appeal but it was denied. I’m really hoping this is some kind of technical issue, especially as I’ve seen several other players posting in discussions saying they were banned recently as well.

If anyone has experienced something similar or has any advice on what I can do next, I would really appreciate it.