Unable to connect on PS5
Hello, I am unable to connect to any EA games on my PlayStation 5. Affected games: Apex Legends Madden NFL 26 EA Sports FC 26 Error: eadp::ServerError Error Code: 102122 Important details: The same EA account works correctly on my PS4. I can log into my EA account through a web browser without any issues. My PlayStation Network account is correctly linked to my EA account. Non-EA online games work normally on my PS5. PlayStation Store works normally. Troubleshooting already performed: Reinstalled the games Restored licenses Cleared cache Rebuilt database Changed DNS settings Changed MTU settings Tested with mobile hotspot/tethering Created a completely new PS5 user Tested with a completely different PSN account Tested with a completely new EA account Factory reset / initialized the PS5 The issue still occurs on all EA games only on PS5. When I launch Apex Legends, the game reaches the title screen. After pressing the X button to continue, I receive a message stating that a technical problem has occurred, and then the game returns to the title screen displaying eadp::ServerError (102122). Could you please investigate whether there is an issue with EA account authentication or EADP services related to my PS5? Thank you.63Views0likes2CommentsMy EA account was hacked, primary email changed – can’t reach live support
Hello, My EA account was hacked and my primary email address was changed by the attacker. Right now, I can only log in using my phone number, and I can access the account only through the web version. I cannot log in to the EA App on desktop because it only accepts email and password login. I’ve tried to contact live support, but I can’t reach them in any way. The contact form either gives me an error or doesn’t connect me to a live agent. When I try to change my primary email, the system says “your account has been deleted or doesn’t exist.” What’s strange is that I added my old primary email as my secondary email, and I actually received a verification code there, so the system still recognizes it — but I still can’t change my primary email address. Does anyone know what I can do in this situation? How can I reach EA Help live support, or verify my account ownership so I can get my email restored? Thanks in advance.Solved95Views0likes3CommentsAccount Hacked and No Response from Customer Support
Dear EA Support, My EA account has been hacked, and I have tried to contact your customer support five times without receiving any meaningful response or assistance. This situation is extremely frustrating. I have been waiting for help for a long time, and despite multiple attempts to reach support, my issue remains unresolved. Honestly, this has been the worst customer service experience I have ever had. When a customer’s account security is compromised, I expect timely support and clear communication. I urgently request that someone review my case and help me recover my account as soon as possible.32Views0likes1Comment2 step verification not recieving email.
So I've been trying to get access to my EA account to link it to my Steam so I can play on that instead of the EA app. I have all my usernames and passwords, but for some reason, it always asks for a 2-step verification to my email, which I still have access to. I can't find the email anywhere. I have read all the articles its not in my spam or junk, I haven't blocked the account its just not there. Anyone got ideas?94Views1like4CommentsHey moderators! Need your help.
I need to unlink my account from an email i dont have access to and it doesnt show up in linked list either. I attached files. Is there a way to reet the account or delete it? We dont have any access to do that stuff ourselves it says we need help from you guys.Solved35Views0likes1CommentI encountered a bug that prevents account unban
Hello everyone, my account was hacked before and I sought help from a consultant. Now I have recovered my account and lifted the ban on Apex, but Apex is still banned. After consulting with the consultant, they informed me that they have lifted my ban, but I cannot find any record of my account being banned. However, the game still shows me as banned, which is likely due to a malfunction in lifting the ban. What should I do now?102Views0likes6Comments