How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use standard wording, every appeal receives a manual review. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Posts merged to this thread will not receive a response.
Game Freezing completely
Bug Description: I am experiencing a game-breaking bug in Season 29 that causes my client to completely freeze, leading to an unfair abandon penalty and RP loss. When loading into a match, the game becomes extremely laggy and then freezes entirely. My character is locked into whatever action I did last, and the game world stops updating on my screen, even though the match continues without me. I am getting latency spikes on my ping indicator (as shown in the attached video). The strangest part is that my text chat still works perfectly. I can type to my teammates, and they can respond to me in real-time. This proves my connection to the server is still active, but the game logic and movement are completely frozen. When I am forced to restart the game, I am met with a code:snake timeout. The game registers this as an abandon, resulting in an immediate matchmaking penalty. This has happened twice now, and I have unfairly lost a total of 330 RP (-165 x 2). Troubleshooting Steps Taken: I initially thought this was a localized network issue, but my internet is perfectly fine. I ran a speed test during the freeze, which showed normal results. My brother was playing League of Legends on the exact same network at the same time with zero issues or lag spikes. This is clearly a client/server desync issue on EA's end, and it is incredibly frustrating to be punished and lose RP for a game bug. Please investigate this routing/desync issue immediately. PC Specs: 32GB DDR4 RTX 4070 Windows 11 i5-13400F
Controller aim assist feels much weaker after the update
Hi everyone, I'm wondering if anyone else has noticed a change to controller aim assist since the recent update. No matter which response curve I use (Classic, Linear, or ALC), aiming now feels much "slipperier" than before. The aim assist slowdown around the center of the target seems much weaker, making it harder to stay on target and causing the aim to feel less stable. I'm not trying to complain or argue that one response curve is better than another. I just want to know: Has anyone else experienced the same thing? Has Respawn confirmed any changes to controller aim assist? Or could this be an unintended issue? Thanks!Unable to connect to EA servers, I've tried just about everything
whenever I open Apex Legends, I'm unable to connect to EA servers. I've tried reinstalling the game, restarting my router, changing my DNS servers, allowing the game through my firewall, running as administrator, flushing dns and releasing IP, restarting my computer. All of the advice anyone has posted online about this issue I have tried and it has failed. I also have what I believe to be a related issue with Counter Strike 2, where I can't connect to the game servers in that game as well. I think it may have something to do with the fact that they both use the source engine, but games like team fortress work just fine.
Constant Stutter and Lag
I keep getting constant stutters, spikes, and intense lag during gameplay quite often. I've tried to bring down every single quality setting down, closing everything but Apex, uninstalling and reinstalling the game, and even disconnected my wired internet access to see if Wi-Fi would somehow be better which changed from often to constant. I don't understand what is going on. It's a brand new laptop with less than a month of use and modern components. Attached are a speed test with the wired internet and a "ping test(?)"
