Support Process Question: EA Help vs EA Forums
Dear EA Sports, I was advised by the EA Sports Support team (EA Help) to raise my concerns and issues with the game on the EA Forums, and I was assured that developers and relevant teams are active here. However, despite creating multiple posts outlining my concerns, none of them have been acknowledged by EA staff. I have worked in a corporate environment for over 25 years, and I must say that this level of communication falls well below the standard one would normally expect from a customer support structure. What I find particularly confusing is the process itself. EA Help, which is meant to support customers, redirects players to these forums to raise issues. Yet once customers follow that direction, it appears that no meaningful engagement takes place. From a customer perspective, this creates a situation where players are effectively moved from one support channel to another without their concerns actually being addressed. The only time I received a response was when a post included a three-letter word that apparently violated forum rules. That post received attention immediately, yet the actual concern raised in the post was not addressed in the response. This sends a rather unfortunate message that moderation is active, but meaningful engagement with the issues themselves is not. As a long-standing customer, this is disappointing. I have been playing EA football titles since the very first FIFA, well before the PlayStation era, and I have remained a loyal player for decades. Because of that, I find it difficult to understand why concerns raised by players here receive so little acknowledgement. I fully understand that companies must be careful when responding publicly. However, complete silence is also a response, and it is not a particularly reassuring one. If EA Help directs players to the forums, then the forums should function as a place where issues are at least acknowledged or discussed. Otherwise, the process risks appearing circular — players are redirected to the forums for help, but once they arrive, no help is provided. I would respectfully ask that this process be reconsidered, and that concerns raised here receive at least some level of acknowledgement from the relevant teams. I have earned badges and profile levels on this forum over time, but those are secondary. What matters far more is meaningful communication with the player community. Could EA staff please clarify whether posts raising gameplay concerns are reviewed and whether players can expect responses here? For clarity, could a member of the EA community team or moderation team please confirm whether gameplay concerns raised on this forum are reviewed by the development team, and whether players should realistically expect feedback or acknowledgement when such concerns are raised here? Understanding how this process works would be very helpful for players who have been directed here by EA Help. Thank you for your time and consideration.Clubs Player Performance Widget
Any reason this wholly disliked nonsense is back and seemingly has no setting to disable it like in previous versions? Top right hand corner, large intrusive banner with all the info you already have tucked away in small form at the bottom of the screen but with inane pop ups like GOOD PASS or TRY AGAIN. How do you disable this in EA FC 26? Was just a toggle in previous games i think...was a whole nonsense of deleting old files from fifa 22 in 23 and 24.Can this get any worst
Since when can a game get worst than fc 25 well this can, passing stull rubbish, gameplay still rubbish, players dont make sense with rating, 93 keeper is worst than a bronze keeper, a bronze is 2x faster than a 94 rated player with 95 pace make that make sense ea either fix this or u lose so many people which makes u loosing money which we all know that thats just what u want as thats all you care about you dont listern to the players and you just make the games **bleep** all ea games are **bleep** get a **bleep** grip and fix itIn game editor
new feature for fc 27 in game editor this is a tool that u can use to edit players when already in carrer mode like player faces hairs ratings everything that u can do for a create player when u are playing a carrer mode imagine u we’re playing like Man United and like sesko gets a buzz cut u can easily go to the cutomize player tab and edit his hair to buzz cut this would be a game changer for carrer mode and also for academy players and created players generic and normal players irl for fc 27 thank u and would also be helpful for consoleHow can I get a refund
Can't even turn my players and dribble on the ball. No chance ever buying another fc game o3 khan worse then my 90 gk lol. Like what is the point of a 93 if he worse then a 90 l. Lol like he's 93 for a reason or you guys don't understand 93 out of 100 is supposed to be top rated not been out preformed by a fkn 90 rated player. I reckon my 5'3 tilo would be a better gkFc 26 big dissapointment
I am hardly playing anymore because i have been complaining about the fact that my players dont play per their attributes and i have input delay in gameplay and delay in the game menu it is very dissapointing i use to play a lot and now i dont and very soon it looks increasingly likley i will quit completly if i play the game again after this weekned honestly it will be a miracle i litterally played the game yesterday and today for the last 2 weeks i have not played at all infact i reckon today will he my last day playing thisThis game will never change with this engine
This is by far the worse game play ever been made. I have holding cdms running out to wings by the Ai. The passing crap the dribbling crap. Go back to the fifa 13 and everything was smooth. No bs animations could score multiple ways. This game is just thru ball hopefully doesn't get intercept and low driven. As GK nompoint having in game. They punch when they can cath a fkn ball. Everyone who created this game shouldn't go no where near any other sports game.