Support Process Question: EA Help vs EA Forums
Dear EA Sports, I was advised by the EA Sports Support team (EA Help) to raise my concerns and issues with the game on the EA Forums, and I was assured that developers and relevant teams are active here. However, despite creating multiple posts outlining my concerns, none of them have been acknowledged by EA staff. I have worked in a corporate environment for over 25 years, and I must say that this level of communication falls well below the standard one would normally expect from a customer support structure. What I find particularly confusing is the process itself. EA Help, which is meant to support customers, redirects players to these forums to raise issues. Yet once customers follow that direction, it appears that no meaningful engagement takes place. From a customer perspective, this creates a situation where players are effectively moved from one support channel to another without their concerns actually being addressed. The only time I received a response was when a post included a three-letter word that apparently violated forum rules. That post received attention immediately, yet the actual concern raised in the post was not addressed in the response. This sends a rather unfortunate message that moderation is active, but meaningful engagement with the issues themselves is not. As a long-standing customer, this is disappointing. I have been playing EA football titles since the very first FIFA, well before the PlayStation era, and I have remained a loyal player for decades. Because of that, I find it difficult to understand why concerns raised by players here receive so little acknowledgement. I fully understand that companies must be careful when responding publicly. However, complete silence is also a response, and it is not a particularly reassuring one. If EA Help directs players to the forums, then the forums should function as a place where issues are at least acknowledged or discussed. Otherwise, the process risks appearing circular — players are redirected to the forums for help, but once they arrive, no help is provided. I would respectfully ask that this process be reconsidered, and that concerns raised here receive at least some level of acknowledgement from the relevant teams. I have earned badges and profile levels on this forum over time, but those are secondary. What matters far more is meaningful communication with the player community. Could EA staff please clarify whether posts raising gameplay concerns are reviewed and whether players can expect responses here? For clarity, could a member of the EA community team or moderation team please confirm whether gameplay concerns raised on this forum are reviewed by the development team, and whether players should realistically expect feedback or acknowledgement when such concerns are raised here? Understanding how this process works would be very helpful for players who have been directed here by EA Help. Thank you for your time and consideration.
Four Friends 🫂, Two Teams ⚽, One Missing Feature 🥺, Don’t Skip 2v2 Again!
One of the biggest letdowns in EA FC 25 was the absence of online 2v2 friendlies using real teams — something that’s been a dream feature for many of us. Right now, you can only play 2v2 locally with friends using clubs or national teams. But if you’re online and want to play 2v2 with three other friends (that are seperated), you're out of luck. We’re asking for a simple but powerful feature: Let four separate players (two on each team) play online using real-world teams in a friendly match. Why is this important? Siblings, cousins, old friends — people who live apart — want to team up like old times. It was heavily requested in FC 25 forums and left a lot of players disappointed when it didn’t return. We know the mechanics exist — it works locally. Let’s make it online. > 🎮 Let’s bring that community fun back. The demand is real.Transfer Market Access for New Account on Switch
I have an account on the Switch 2 that is new for FC26. According to this article, I have to complete the Venturing Out objective group in order to get access to the transfer market. One of the objectives in Venturing Out requires playing 3 Rush matches. Any time I try to play a Rush match I get a message saying “no teammates found”, no matter how long I wait. I’ve tried on several different days and even different times of the day. I’m sure this has something to do with trying to play on the Switch. Since I can’t play Rush and therefore can’t complete that objective, how would I ever get access to the transfer market?
FC 26 pro clubs. Bring back 10 divisions.
I type this to you today as a seasoned player. Please bring back the old division system of clubs. This system is broken due to the reset culture of the seasons that makes unfair matchmaking. I don't see as a company how you get someone to play for 4-6 weeks of a season the only offer a 10 /15 game playoff to last a week. Absolutely absurd. A playoff system in football is different to American sports so why try to bring that into the game. Shows complete incompetence and a total disregard for your player base. You cater for pro players with your game design but ruin it for the 99% of your customers. Also I was previously told the ten tier system couldn't be returned to clubs. This is obviously a lie considering that it still exists on online seasons. My hope is that EA read this and believe me when I say this. A LARGE majority of your clubs community want this to be implemented. I hope that this post is read by EA and replied to with an acceptable response. Thank You.
EA FC 26 – Rush mode not finding teammates on Nintendo Switch.
I’m playing EA SPORTS FC 26 on Nintendo Switch and I’m unable to find matches in Rush mode. The game stays on “Finding teammates” for about one minute and then automatically cancels with the message “Unable to find teammates”. This happens consistently and is fully reproducible. Other online modes (such as Division Rivals) work normally, so this is not a connection issue. The main problem is that Rush mode is required to complete mandatory Ultimate Team objectives, and because I can’t find Rush matches, I’m blocked from progressing and from accessing the Transfer Market. This is a clear progression blocker on Nintendo Switch. I’ve already contacted EA Support and provided screenshots showing the issue. The case was registered and marked for further investigation. I’m posting here to report the issue publicly and to check if other Nintendo Switch players are experiencing the same problem. Update: Still unable to find Rush matches on Nintendo Switch. Tried Late Join multiple times today with no success. Update: Managed to unlock the market after coordinating with multiple friends and entering Rush matchmaking together. It appears to be a low matchmaking population issue on Nintendo Switch rather than account restriction.Clubs Player Performance Widget
Any reason this wholly disliked nonsense is back and seemingly has no setting to disable it like in previous versions? Top right hand corner, large intrusive banner with all the info you already have tucked away in small form at the bottom of the screen but with inane pop ups like GOOD PASS or TRY AGAIN. How do you disable this in EA FC 26? Was just a toggle in previous games i think...was a whole nonsense of deleting old files from fifa 22 in 23 and 24.Can this get any worst
Since when can a game get worst than fc 25 well this can, passing stull rubbish, gameplay still rubbish, players dont make sense with rating, 93 keeper is worst than a bronze keeper, a bronze is 2x faster than a 94 rated player with 95 pace make that make sense ea either fix this or u lose so many people which makes u loosing money which we all know that thats just what u want as thats all you care about you dont listern to the players and you just make the games **bleep** all ea games are **bleep** get a **bleep** grip and fix itIn game editor
new feature for fc 27 in game editor this is a tool that u can use to edit players when already in carrer mode like player faces hairs ratings everything that u can do for a create player when u are playing a carrer mode imagine u we’re playing like Man United and like sesko gets a buzz cut u can easily go to the cutomize player tab and edit his hair to buzz cut this would be a game changer for carrer mode and also for academy players and created players generic and normal players irl for fc 27 thank u and would also be helpful for console