there just taking your money with no remorse.

i have had it with EA now they are just taking your money and laughing in your face with less the 1% to get a toty card from a toty pack that's disgusting don't waste your money with these scammers.

Harish joined • 10:10 AM

Hello! Thank you for contacting us. An agent joined the chat and will assist you now.

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Hello there, nice to meet you, I hope you are doing great.

hey harish thank you i could be doing better i guess. how are you?

Read • 10:12 AM

I am good too thank you for asking.

How can I help you today?

just went through my packs after saving for the past month on champs and rival and on to of that spent 100 dollars on the store for toty packs on fc26 and still didnt get a single team of the year card only to see the store packs have less then 1% to get one from a store bought pack this has to be a gltich right?

Read • 10:13 AM

No worries, let me look into it and help you accordingly with this.

May I please have your email address or username to locate the EA Account?

Read • 10:16 AM

Please allow me a moment to check it with my team.

Sadly we cannot change the probability rate on the packs as these are set by the developers you can check the information here on this link :

EA SPORTS FC™ 26 - Pack Probabilities - EA SPORTS Official Site

ea.com

so they are just making it harder to get a card then if i was to go to the casino and gamble?

are they really just scamming people of money to gate keep these cards?

Read • 10:18 AM

I know how frustrating it can be to open pack after pack and not get the card you're hoping for. It feels like the game is working against you, especially when you see others hitting the jackpot. But remember, luck is unpredictable, and every pack you open brings you one step closer to that incredible find. Keep your head up and your spirits high, because persistence can turn the tide in your favor. Think of the excitement and anticipation as part of the journey. Your time will come, and when it does, it will feel all the more rewarding.

so your saying i have to spend even more money to get a chance to hit a less then 1 percent card! i wouldn't care if i got the worst card from team of the year but not to even get one after opening all my packs saved and 100 dollars on store packs is a joke i want my money back from pack rigging. because thats all it is no card this year has been less then 1% for that card in its store pack made for that card

i have spent 10x this games worth in money and never complained but this is a joke

Read • 10:22 AM

Everyone goes through rough patches, and it's completely normal to feel disheartened when things aren't going your way. But don't forget why you started playing in the first place the love of the game, the joy of building your dream team, and the camaraderie with other players. These experiences go beyond the cards you draw. Keep enjoying those moments, and see each pack as a new opportunity. Sometimes, taking a break and coming back with a fresh perspective can make all the difference. Keep your passion alive, and your luck will eventually catch up.

are you going to refund the 100 dollars on a the rigged packs i just bought as its straight gambling with worse odds then a casino and with a casino you actually win something you can use in day to day living not pixels

Read • 10:25 AM

Unfortunately, in-game purchases can't be refund from our side please do accept my sincere apologies.

all your saying is just spend more money and the luck will come.. how much money do people have to spend to get such luck is the question how do EA get away with having such gambling odds and it also be available to children and young kids to get a gambling addiction from?

then put me onto someone that can refund that purchase because that's down right stealing my money.

Read • 10:28 AM

Thank you for sharing your detailed feedback and reporting the bug you encountered in the game. I have documented your feedback or bug in my case notes for review. While I cannot provide an estimated timeframe for when this will be addressed. Additionally, you may find other players with similar feedback or issues on the EA Answers HQ forum, where you can upvote relevant posts.

put me onto someone that can refund that purchase because thats down right stealing my money.

Read • 10:29 AM

You will get the same response unfortunately in-game purchases can't be refund from our side.

Harish • 10:31 AM

then who refunds them?

because if EA doesn't then you might as well say no one can refund you

There is no refund for in-game purchases.