Anti-Cheat Failure

Hello EA Support Team,

This is an urgent "White Cursor" Exploit report, Anti-Cheat Inadequacy, and Request for Compensation. I am formally complaining about the continued presence of a game-breaking exploit that has persisted for over two years, despite repeated promises of improved security systems.

For several seasons, I have consistently encountered a specific hack where a white cursor appears over all my players. This exploit:

• Completely removes my ability to control or switch between players (except for a single player sometimes).
• Triggers a game crash after 4–5 minutes if I attempt to wait the hacker out, resulting in a "Loss" and a "DNF" penalty.

The current anti-cheat system is a significant drain on my PC resources, yet it is clearly failing to prevent blatant external interference. It is unacceptable that a security layer consumes high CPU/RAM while failing to detect a script that literally hijacks player control.

I have manually searched for these accounts on the EA App to report and block them. However:

• I have received zero feedback or confirmation of action taken.
• The frequency of these encounters is increasing, suggesting that manual reporting and current automated blocks have no impact on the hacker's ability to matchmake.

To restore our confidence as customers, I am requesting the following:

• Active In-Game Reporting: Implementation of a real-time, in-game reporting tool that captures the current match state and provides a fast-track feedback loop.
• Compensation: A formal method of compensation (e.g., points, packs, or rank restoration) for the losses and penalties incurred due to your security team's inability to prevent this known exploit.
• Technical Accountability: A clear update on why this specific "white cursor" exploit has remained unpatched for multiple titles.

For all the readers, please share other solutions you find accepted from your POV.

Fair play is the foundation of your product. Currently, the experience is neither fair nor functional. I look forward to a response that includes more than just a generic template.

*Attached are pictures for a 7-player skip while the match is being played only by me, a recent example of the issue.