How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use a template for standard wording, every appeal receives a manual review. These responses are not automated. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Please review the information above as posts merged to this thread may not receive a response.
Code:Tap
The new split is here, and we were told that the issues were being investigated/fixed, but the exact same problem is still happening. I played ONE Ranked match and immediately got Code:Tap again. This has been happening repeatedly, and I’ve already reported it numerous times. At this point, restarting the game, checking files, changing data centers, etc. clearly isn’t solving the problem. The issue keeps coming back in Ranked. Please acknowledge this as an ongoing issue and provide an actual update on what is being done to fix it. It’s extremely frustrating to lose access to ranked after just one match because of Code:Tap.Ranked smurfs
Are they ever going to do anything about smurfs the only people I’ve lost to in ranked this season has been smurfs and I’ve demoted once due to it and my ranked ladder is just smurfs this season feels the worse for smurfs especially boosting I can’t name the last game that I’ve not died to a Smurf
Player model flashes blocking screen when moving‑healing or switching heals
Platform: PC Steam Bug: Player character model flashes and instantly blocks the whole screen when healing during movement, and when switching different heal items. The glitch occurs on the first healing state. Reproduce steps: Start healing while moving, or switch between different heal supplies. The character model pops up and covers the screen for 0.3‑0.8 seconds, then returns to normal. This bug triggers when healing on‑move or switching healing items. Standing still healing hardly reproduces this issue. Settings: Borderless window, native resolution, Async‑compute setting: default No network problem, purely local client animation glitch. Video record attached.Unable to perform any actions (fix is f1 emote)
THE FIX FOR THIS IS: press f1 chose an emote (not the holos that drop on the ground) after the emote animation has played for 1s you can cancel it using any key and you are back to normal! Hope this helps gl hf! Happened to me since then a lot of times randomly. This is the first time: Got hit by a seer q, while being on bloodhound, not in the ult, just the character, and i couldnt use weapons whey were holstered, couldnt pick up stuff, couldnt respown teammates, couldnt use abilities, legit nothing worked, i was just there in the game, could take damage but couldnt heal. And i got supper ultra stunned by his q when i got hit, worse than last season
