Possible incorrect description in the Japanese Gundam event pack
Possible incorrect description in the Japanese Gundam event pack (Request for clarification and compensation) I would like to raise a concern regarding a possible incorrect description in the Japanese version of the Gundam event pack. After reviewing the Japanese text shown in the screenshots, it does not clearly state that the Legendary / Iconic guarantee only applies to the discounted 4-pack bundle. Because of this, many players may misunderstand the description and believe that the guarantee also applies to regular packs. If the actual specification is that the guarantee only applies to the discounted 4-pack bundle, then the Japanese description may be misleading for players. Some players may have purchased packs based on this description. Therefore, I would like to ask the team to consider the following: Correcting the Japanese description Providing compensation to players who may have been affected by the misleading text If other players have noticed the same issue or experienced a similar misunderstanding, please share your information or feedback. If more players raise this concern, it may help bring attention to the issue and lead to a faster resolution. [CM edit - unsupported language]
I can’t connect to the server when I try to play ranked matches on Switch 2.
When I try to play ranked matches, I get an error saying that it couldn’t connect to the server. This doesn’t happen in other modes, but only in ranked matches. Because of this error, I’m the only one who can’t join. The error message appears, and then I get sent back to the lobby.
No Lobby Voice chat on NS2
The Voice chat function works normally in matches but not in the lobby. Is this what the NS2 version is supposed to be like or a bug? I can still choose to mute other players. Occasionally, I see a speaker icon pop up for a second next to my name but I can’t hear anything.
Cannot Start Parent/Guardian Verification on Switch
My son wants to play Apex Legends on the Nintendo Switch. From the title screen, it takes me to a screen where it says, "A parent or guardian needs to verify your account." When I click "Start Verification," it takes me back to the title screen where I get an error saying, "Lost connection to EA servers."
Missing Heirloom on Linked Nintendo Switch Account
Hello EA Support Team, I hope you’re doing well. I’m reaching out because I appear to have lost access to my heirloom that was on my previous Nintendo Switch account, and I’m hoping you can help me recover it. Here are the details: • Platform: Nintendo Switch • Game: Apex Legends • Previous Nintendo Account Email/Username: XxLigmaxX • Current EA Account Email: [edit: email address removed] • Approximate Date I Noticed the Issue: 08/2024 • Heirloom Lost: Original Octane Butterfly Heirloom I recently switched accounts/linked my EA account, and after logging in I noticed the heirloom is no longer on my account. This item was previously unlocked legitimately, so I’d really appreciate if you could investigate whether it can be restored or if there’s an account-linking issue causing it not to appear. If you need any additional information (transaction history, screenshots, or account verification), I’m happy to provide it. Thank you for your time and assistance — I appreciate any help you can give. Best regards, [CM edit: real name removed] PimpDaddy3_0 [edit: email address removed]Cannot Play the Ranked Mode (Mostly Ranked But sometimes Pubs)
Ive been Playing on Nintendo Switch since season 18. Recently since around season 23 The game has been Making it where whenever I join a ranked match It will Freeze as soon as I Join the match. Which I have to proceed to try and close the game. It will take a while and crash the game. Then I open it try to get back in and it makes me abandon or Redo the same process. https://www.tiktok.com/t/ZP8xrY4sL/ This is the tiktok I made showing exactly what happens each time in the ranked matches. And sometimes it even gives abandon penalty.