First Time Purchase Bonus Gone From Store
Hi, I was about to purchase Apex Coins for the first time to redeem the first-time bonus, but I suddenly noticed that the bonus is no longer available in my store. I have never purchased anything for Apex Legends before, and I double-checked my purchase history on both EA and Steam to confirm this. My friends who also haven’t bought anything still see the first-time bonus offer, but it has disappeared for me. Could you please help me resolve this? I haven’t made any purchases, so I’m not sure why the bonus is missing from my account. I would really appreciate your assistance in restoring the first-time bonus for me. Thank you
I've sent out a lot of complaints
When I first looked into it, it said that an email would arrive within 5 to 10 days, but no matter how long I waited, it never came. I also sent a message to their support, but there was no reply, so I got worried and sent the same message several times. The previous message still remained even after 10 days, so perhaps it hadn't been sent?How long do I have to wait to receive a response to my appeal? I have already sent out over 10 appeals in the past month and a half.I can't paste the PDF later.Re: Missing Content
Missing a couple of weapon charms from my account, the "N7 badge" from Mass Effect and the "Rig Helmet" from Dead Space, I've had these two charms for a few years and I'm wondering why they have been removed from my account, they are my favourites in the entire game. I've had these two equipped with the RE-45(the weapon I use most, noticed immediately that it was gone when the N7 badge wasn't on there) and the Mastiff shotgun... due to the weapon spread and pattern, reminded me of the Dead Space Line gun. Why are they gone now? it can't be because of it taking up too much space, as it would only be a couple Mb or less.
Apex Badware 0x8000002 - Win10 GTX1660 SUPER - LOCAL FALSE POSITIVE
CRITICAL ISSUE - Same EA account WORKS PERFECTLY on friend's PC → 100% LOCAL EAC BLOCKError Code: Apex badware detected - Integrity error 0x8000002 My Setup: Windows 10 (fresh reinstall) GPU: NVIDIA GTX 1660 SUPER (ASUS 6GB) [Steam ←耳背流星] ALL Troubleshooting DONE (72+ hours): ✅ Verified game files 15+ times ✅ Deleted EasyAntiCheat folder + Steam verify ✅ EAC Repair Service (admin) x8 ✅ DDU → clean NVIDIA driver install ✅ Removed Daemon Tools Virtual Bus (BSOD → safe mode fix) ✅ Clean boot + disabled ShadowPlay/Afterburner/GeForce overlay ✅ SFC /scannow + DISM repair ✅ Windows Defender full scan (clean) EA Help replied with basic steps (ALL already done). Need: Easy Anti-Cheat WHITELIST for this hardware EA Account ID: [Jnrsyd]
Account was reset out of no where
I booted up the game last night and prompted me to sign back in to my EA account. Upon doing all the necessary steps, I found that EVERYTHING was lost and my account was reset back to level 1. I’ve been playing since Season 3. So needless to say, I’ve lost all my legend skins, gun skins, emotes, heirlooms, EVERYTHING. Is there any one to actually talk to about this to get my account back to what it ACTUALLY SHOULD BE?!Fix your reconnect feature
Just loaded into a ranked game I’m plat 3 atm so you know I lose 48rp anyways load in and disconnected try to reconnect takes me straight to the menu no way to rejoin I get a rp penalty and a abandoned penalty you know respawn I used to love it when back in the day ur game had players and you would release good updates and proper features on the rare occasion but your staff need changing its so frustrating a game I love and spend so much time on I was 12 years old spent my first pay check just to hope I get an heirloom but now the state of the game there’s no point fix ur **bleep** to get ur player base backWhat is the approximate date of response?
For the past week, I've been sending messages from my PC and smartphone almost every day to appeal, but when will I hear back? Will it take longer for a decision to be made if I send too many messages?I also sent a message here, but I haven't received a reply. Instead, I only receive a notification. You do not have access to this area of the community or it doesn't exist I'm only getting this notification, what is it? I've been told that my ban has been lifted, but I still can't play the game.
