My account data is lost
Two months ago, I encountered a bug that reduced my account level to 1. After that, my achievements and badges were returned to me with incomplete information. The 20 kill badge, 4000 damage badge, and some other achievements will not be returned.When I contacted the help desk, they just told me to post on the forum, but they didn't do anything about it. Please, give me my data back.
Anti-Cheat Authentication Failure
After the patch today, 2/24/25, every time I try to enter the game, it opens to the menu, I click continue, and once past the long black screen, the menu opens and is super choppy and laggy, and after about 20-30 seconds it boots me and says that "the client something something, failed to authenticate the anti-cheat" and boots me to the beginning again. I tried repairing the anti cheat files, but when I click on the application in my files it just won't open or let me repair. I followed the steps on Easy AC website to run command prompts to repair it and it still has the same issue. I even deleted the game, redownloaded it and still...nothing. There is no option on the anti cheat website to reach out for help, only endless forums.Apex servers FAILING
The game is currently **bleep**ting it self. This is not a region issue playing with NA and EU and we constantly lagging, failing to connect to matches with the team, failing to even load up the game, first game my squad got into had only 40/60 people. 14/20 squads. This is the 3rd day In a row with these issues. EA PLEASE FIX THIS IS UNPLAYABLE SINCE UPDATE. many times only 1/3 of my squad actually load into a game without getting sent back to the main menu without option to rejoin game.Persistent Sensitivity and Aim Assist Issues in Apex Legends PS5 PC
Since Seasons 22 and 23, I have encountered significant issues with aim and sensitivity in Apex Legends on PC, affecting both the firing range and live matches. The symptoms include: - Sensitivity settings feel as though they are unintentionally altered, resulting in unnaturally high aim sensitivity. - Reloading exhibits erratic behavior, becoming jittery before speeding up unexpectedly. - These issues severely impact gameplay, rendering it nearly unplayable. **Troubleshooting Steps:** To rule out external factors, I have: - Replaced all hardware, including three different monitors, all cables, and controllers. - Tested on a different home network. - Created a new account for verification, with all issues consistently reproducible. **System and Settings Details:** - **Platform:** PC (RTX 3060, Ryzen 5 5600X) - **Controller:** DualSense - **Sensitivity Settings:** - 4-3 Classic, Detailed Sensitivity: Off (but configured) - Top View Sensitivity: 2-1-7, 300-210-220-220 - Aiming Sensitivity: 135-95-250-250 - Scope Detailed Sensitivity: On, 1-1.2-1.4-1.4-1.6 (and below) - **Monitor Refresh Rate:** 180Hz - **Aim Assist:** Enabled - **Symptoms Observed:** Sensitivity unexpectedly increases, and aim assist appears to vanish during firing range and matches.The view changes quickly, and recoil and stick control change suddenly, both in a match and at the shooting range. **Additional Information:** I have recorded clips demonstrating normal operation versus the abnormal changes, with no alterations to sensitivity settings. Due to file size, these clips have been submitted via Dropbox to EA Support. **Current Status:** I have been consistently reporting this issue for over a year without any progress. As a result, I have been unable to enjoy Apex Legends as before. While a resolution may not be guaranteed, I will continue to post to keep this issue visible and ensure it is not overlooked. Please investigate and address this problem. Thank you. Normal operation feeling https://www.dropbox.com/scl/fi/xxkecamre1gxpa6ya72kc/pc-Clipchamp-_1745409479163.mp4?rlkey=sxk18jfe5j182mov48ria8kmy&st=iwvkj50e&dl=0 Sensitivity change https://www.dropbox.com/scl/fi/7rfa183txu89q4fhrnl2z/pc2-Clipchamp-_1745409131796.mp4?rlkey=guvga5p3n0tqlod5pjm6uksgq&st=tbk371fn&dl=0Please help me. My APEX game account has been rolled back.
I haven't logged in to the game for a long time. Today when I logged in, I found that my game account might have been rolled back. The heroes I bought are gone, the heirlooms are gone, the hero skins are gone, and my level has regressed. I also logged in from the EA app, but it didn't work. What should I do?
Request for Network Routing Investigation – TIM Italy to EA Servers
Hello, I would like to report a serious connectivity issue with Apex Legends servers. I am playing from Sardinia, Italy (town of Uri) using a TIM internet connection. I ran multiple PingPlotter tests towards easo.ea.com and the results clearly show severe packet loss and high latency starting from intermediate hops, specifically on Lumen/Level3 network nodes. The average ping to the final server is constantly above 120 ms, with spikes reaching over 2000 ms, making the game completely unplayable. My local network is stable on the first hops, so the issue is not on my end. I kindly ask that you escalate this to the networking team to review the current routing for TIM users located in Sardinia, as the traffic appears to be inefficiently rerouted through congested continental nodes. I can provide full tracerts, logs and screenshots if needed. Please take this issue into consideration, as it heavily impacts the gameplay experience.Significant performance drop
Since about last week the performance of the game dropped significantly on what seems to be all systems, certainly my system and people I watch play. Personally I had to drop my framerate by 120 to get stable framerates again as it was feeling terrible. I'd love to hear a response if this is a problem that anyone is aware of or has a potential fix. Thank you.
APEX LEGENDS
Hi i have a ban in apex legends and trying to raise a dispute the problem is i can't raise a dispute because i don't see the ban in the first place the system telling me "You have no violations or appeals on your account." spoke with the support and got 0 help about it ofc i am sure i am in my account not other accountBattle Pass Rewards Missing – Season 25 Split 1
Hello I don’t know if it’s too late, but I’ve been dealing with a glitch regarding my Battle Pass rewards and haven’t received them yet. I’ve been back and forth with EA Support for nearly three months now, so I’ll cut to the chase. During the last hours of Split 1 (Season 25), I completed my challenges and progressed in the Battle Pass, but the game didn’t properly reward me. I should have reached level 61, but I was only awarded level 59. Because of this, I didn’t get the badge or the reactive Nemesis skin I earned. I contacted EA Support multiple times, but all I was told was to post here on the forums because it’s “a game issue.” I was offered 2 purple packs as compensation, which I declined, because that isn’t equivalent to the reactive skin I earned. I also requested my full EA data to confirm the progression, but Support told me they could only provide six months of past data and that older records from 2021 onwards aren’t available. I feel stuck because this seems to be an in-game issue, but I’ve spent months trying to resolve it with no real solution. I’m still actively playing and supporting the game financially, but the responses I’ve gotten feel automated and dismissive, with no real empathy. Has anyone else experienced missing Battle Pass rewards or lost progression? If so, how did you resolve it? Any advice would be greatly appreciated. Thanks for reading, JamesI wanna Recover My account
I lost my account (I don't actually remember ), I tried to log in from my Devices but It was Logging in into same New Accounts, I usually log in with steam to play Apex Legends through Steam, but I think i dont have an EA account but i have Epic Games account. The most recent login was through my EA account that is synced through Steam, making it the default account. As a result, some of the data in my account, such as Apex heirlooms and event skins missing. I only have evidence like screenshots and transaction history for the game account. ( i think epic id and EA id It’s the same account)