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Season Pass Unavailable
Product: EA SPORTS FC 25 Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One S What is your Gamertag/PSN ID/Switch ID? Which mode has this happened in? Ultimate Team™ Which part of the mode? Squad Building Challenges Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09.20.2024 What time did you see the bug? (HH:MM AM/PM) Always What is your time zone? GMT (UTC) How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? In season pass What happens when the bug occurs? The season pass is not loading. I cannot get the rewards from it. What should be happening instead? Season pass is not loading. Please help me [Title Edit for searchability - EA_Barry]23KViews8likes169Comments
Bug in EA FC 25 Career Mode
So ... Me and a friend have now played and tested the FC 25 career mode for about 20 hours and have encountered countless bugs. If you (the developers and testers) had tested your game and especially the career mode, then so many obvious bugs would not be in the game. Or you just don't care because the career mode doesn't make any money. It's just a shame. 1. import tactical template using code We imported a tactic with a code in the main menu for a club as a standard tactic template and then started the career with this club. However, we were then no longer able to change players, be it within the starting eleven, from the bench to the starting eleven or in the reserves. We had to reset the squad and start a new career. Actually a great feature, but game breaking. 2. youth players have extremely low values It was immediately noticeable that all types of players always have between 1 and 20 header precision and goalkeepers always have miserable diving. And by always, I really mean always. 3. youth tournament won on penalties, or not I won the first youth tournament in extra time / penalty shoot-out. However, the menu then says that I was eliminated. The same thing happened the second time. Bravo! 4. Scout report from Scout who is not assigned to a country We always use a scout who has not been sent to a fixed country, as he can scout individual players from various countries. However, this always raises a task in the menu, which then cannot be completed, as scouted players cannot be called up afterwards via the scout and instead the screen appears where you can send the scout to a specific country. 5. exchange deal canceled, task in the menu does not go away I accidentally accepted a trade deal for one of my players and when I had to negotiate with the player from the other team, I rejected it because the player is garbage. The task where I have to negotiate with the player hasn't gone away for a year now. 6. extremely slow menu In general, the menu reacts extremely slowly and feels laggy and I have read this several times now. It's a shame that EA have changed the only thing that works about career mode in FC 24 to make it seem like they've changed something. 7. boys tournaments can only be played solo Once again incredibly lazy. Is it that difficult to implement the ability to play youth tournaments in co-op? 8. Weird facial hair and hair bug Every few times when I startup the game all players randomly have light blue facial hair and a weird white texture on the scalp. Had this same issue in FC 24 and my ticket has never been answered and I've read about this bug now multiple times (see attached Image) Etc.21KViews9likes19Comments
No points awarded in squad battles EAFC25
Product: EA SPORTS FC 25 Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One What is your Gamertag/PSN ID/Switch ID? FranzMeyer01 Which mode has this happened in? Ultimate Team™ Which part of the mode? Squad Battles Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09/20/2024 What time did you see the bug? (HH:MM AM/PM) 21:00PM What is your time zone? GMT (UTC) How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Play squad battles What happens when the bug occurs? I don’t get any squad battle points What should be happening instead? I should be given points to increase my squad battle ranks I have played 4 squad battle games, won each of them and none of them have giving me any points towards the ranking progress… any help? I also haven’t played all my squad battle matches yet…Solved21KViews11likes189Comments
FC 25 pc refresh rate locked to 60hz
this happened on FC 24 as well. however, on FC 24 there was a file called "fcsetup" that you could open and change the refresh rate. for FC 25, there isn't a file like this, at least there isn't one that i have found and i have looked everywhere. i dont know how this has happened again EA, and it needs to get fixed.Solved18KViews2likes15Comments
Co-Op Division Rivals Random Disconnects Within First Minutes
Product: EA SPORTS FC 25 Platform:Xbox Series X Please specify your platform model. Microsoft Xbox One X What is your Gamertag/PSN ID/Switch ID? Which mode has this happened in? Ultimate Team™ Which part of the mode? Rivals Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09/21/2024 What time did you see the bug? (HH:MM AM/PM) 7:00 PM - 11:59 PM What is your time zone? EST (IET) - GMT - 5:30 How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? By starting a Co-Op lobby and loading into Division Rivals, the disconnect will randomly occur within the first 1:30 of the match. It could happen after this time. The disconnect does not happen every game, but for the longest time it would occur two consecutive games after a game had been completed. Specifically, the first game would work fine, the second game would disconnect, the third game would disconnect, and the fourth game would work fine. The pattern can also be more random, but this pattern was observed at least 4 separate times. What happens when the bug occurs? When the bug occurs, the teammate of the co-op lobby (i.e. not the leader of the lobby) will experience dropped frames and then a message stating that connection has been lost. The leader of the lobby will receive a message stating that "you have forfeited the match due to an insufficient number of players". The leader of the lobby will receive a loss and thus move backwards in Rivals progression (unless at a checkpoint). The teammate of the lobby will not receive the loss and thus remain at the most recent progression point. Ultimately, this bug makes progressing through Rivals Divisions in a co-op lobby nearly impossible. What should be happening instead? There should be no disconnect occurring. In an effort to troubleshoot, the disconnects still occurred after switching WiFi networks, restarting FC 25 in between games, and even restarting the Xbox console in some instances. The disconnects did not occur at all in paired Rush (where the same two members of the co-op lobby competed). There were no disconnects in Squad Battles with the same two members of the co-op lobby. Additionally, there were no disconnects with solo Division Rivals (non co-op). Therefore, it appears this is just impacting co-op Division Rivals. In case this makes a difference, cross play was left on for the purposes of Rivals matchmaking.Solved17KViews49likes349Comments
16KViews7likes85CommentsHow to report a bug - Guide
Hey FC Fans, Welcome to the Bug Report Section. We will collect bugs and feedback shared during the year. We will also try our best to keep you updated regarding issues, asking you for further info when needed and telling you when an issue is under investigation and fixed. What doesn't belong in the bug forum? Connection problem - Please use the technical issues forum for this Account problems, changes for e-mails | passwords | security settings etc. Account locks Problems installing the game Bugs in the game are problems you can not solve yourself, and our support team can not solve them acutely. In these cases, we need to reproduce these bugs, develop a possible fix, validate this, then make it live and check if the fix has solved the problem and no further problems exist. This process sometimes may need a new patch update and that's why it is difficult to define an ETA for all the issues reported and verified. It's critical to be as specific as possible when submitting a bug report. We want to help you with a solution, so the more specific you are, the easier it will be for our Team to identify the issue and work on a solution. Facing a bug could be very annoying for us as well as for you, and with the best collaboration, we will improve communication and give you updates faster. What to do if you face a bug. Check if the common troubleshooting steps can help you fix it. Use the search tab to see if other players have reported the same issue. If so, reply to that thread with the information requested. Either if you are creating a new thread or replying to a post, Fill out all requested fields in the bug report form Add a Screenshot or clip Video. Screenshots and videos are crucial for helping us identify bugs and understand reproduction steps. You can follow the Guide in the second post on "How to Share a Screenshot or Clip Video." Thank you in advance for any report you will share and for helping us to make EA SPORTS FC™ 25 a better experience for everyone!EA_LeonSK5 months agoCommunity Manager15KViews8likes1Comment
The game gets stuck on the loading screen after playing club league matches
Product: EA SPORTS FC 25 Platform:PC Please specify your platform model. EA app - PC AMD or Nvidia Model Number Nvidia RTX 3080 Enter RAM memory size in GB 16gb Which mode has this happened in? Clubs Which part of the mode? Club Match How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Play a game of clubs league with your team, then press next matcha after the match ended and you will infinitely load until you restart the game.. What happens when the bug occurs? Unable to press or do anything until game is restarted. What should be happening instead? Instantly go back to lobby Loading forever after finished clubs match with my team... I have to restart FC25 after every match inorder to continue playing.. I have attached my DxDiag below.14KViews28likes154CommentsCan't save tactics, edit default team sheets, formations, or players
Product: EA SPORTS FC 25 Platform:PlayStation 5 Please specify your platform model. Sony PlayStation 5 What is your Gamertag/PSN ID/Switch ID? nhfgtq Which mode has this happened in? Kick off How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? If you save your tactics they are gone after you closed the game and start it again. 1. Make a new tactic for one team 2. Save it 3. Close the game 4. Start the game again 5. Go to the team and you will see the new tactic is gone / not saved What happens when the bug occurs? The tactic is not saved. What should be happening instead? The tactics shoud be saved when you start the game again It only occures in the main menu (not in career mode or Ultimate Team etc.). CM: Edited to update thread title to include more contextSolved14KViews32likes916Comments
Stuck on team management - Game Freezes on Substitution Screen in Career Mode.
Product: EA SPORTS FC 25 Platform:PC Please specify your platform model. Steam - PC AMD or Nvidia Model Number Idfk Enter RAM memory size in GB No Which mode has this happened in? Career Mode Which part of the mode? Manager Career How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Fix it What happens when the bug occurs? I get sad What should be happening instead? I should be able to play the game I paid money for instead of it being unplayable When I play a game in career mode and go to make a sub in team management the game won’t let me back out. The only way to get on is to restart the game and lose all your unsaved data. PLEASE fix this it’s literally unplayable CM: Edited to update thread title to include more contextSolved13KViews42likes250Comments
Issues with Game Freezing in EA FC 25
Product: EA SPORTS FC 25 Platform:PC Please specify your platform model. Steam - PC AMD or Nvidia Model Number GEFORCE RTX 3060 Enter RAM memory size in GB 24.0 GB Which mode has this happened in? Ultimate Team™ Which part of the mode? Rivals Can you tell us the date (MM/DD/YYYY) that you saw the bug? Always What time did you see the bug? (HH:MM AM/PM) Always What is your time zone? AGT (BET) - GMT - 3:00 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? 1. Launch EA FC 25 on PC. 2. Start a match in Ultimate Team mode or Quick Match. 3. During the game, at random intervals, the game freezes for 20 seconds or more. - In Ultimate Team mode, after the freeze ends, the game fast-forwards, and then freezes again. - In Quick Match, the game freezes, but without fast-forwarding. This issue occurs in both online and offline matches. However, I do not experience similar problems in other EA games like F1 or NBA 23. What happens when the bug occurs? 1. The game freezes for 20 seconds or more during a match. 2. In **Ultimate Team mode**, after the freeze, the game fast-forwards all the events that happened during the freeze and then may freeze again shortly after. 3. In **Quick Match**, the game freezes without any fast-forwarding once the freeze ends. This significantly disrupts gameplay and makes it nearly impossible to play matches properly. What should be happening instead? Instead of freezing, the game should run smoothly without interruptions during matches. Players should be able to experience seamless gameplay in both Ultimate Team mode and Quick Match, with no lag or delays affecting their performance. Events should flow naturally, allowing for an engaging and uninterrupted gaming experience. Hello! I am encountering a serious issue in EA FC 25 on PC. During matches, both in Ultimate Team and Quick Match, the game freezes for 20 seconds or more. In Ultimate Team, after the freeze ends, the game fast-forwards as if all events are happening instantly, and then it freezes again. In Quick Match, the freezing occurs without any fast-forwarding. This same issue was present in EA FC 24, but I do not experience similar problems in other EA games, such as F1 and NBA 23. The FPS is stable, and it seems that the freezes are not related to system performance. I have tried various troubleshooting methods, such as updating drivers and verifying game files, but nothing seems to help. I would appreciate any assistance in resolving this issue. Thank you! https://youtu.be/0P74oQNuhbU In this video, I showcase a serious freezing issue in EA FC 25 on PC. During matches, the game freezes, making the gameplay nearly impossible. Timestamps: 1:37 — Game freezes. 2:12 — Game unfreezes. 2:12 - 2:15 — Fast-forward after unfreeze. 2:15 — Game freezes again. After the second freeze, I had to exit the match, as it became unplayable. If you've experienced a similar issue, let me know in the comments!Solved13KViews5likes94CommentsEligible player cannot be used for The Cannon Evolution
Product: EA SPORTS FC 25 Platform:Xbox and Web App Please specify your platform model. Xbox Series X and Web App What is your Gamertag/PSN ID/Switch ID? Which mode has this happened in? Ultimate Team™ Which part of the mode? Evolutions Can you tell us the date (MM/DD/YYYY) that you saw the bug? 10/06/2024 What time did you see the bug? (HH:MM AM/PM) 7:00 PM - 11:59 PM What is your time zone? GMT London How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? I have a version of Miller Thomson (58 rated Dundee United player) that I put through the Glow Up evo. He is now 78 rated. He fits all the criteria to be put into The Cannon evo (see attached xbox player eligible.jpg). However when I select his card to preview the evo, I get an error. What happens when the bug occurs? When the bug occurs (selecting the player to preview the evo) on Xbox Series X, I get the following error then sent back to the main Evolutions page of Ultimate Team after pressing OK: "There was a problem connecting to the Football Ultimate Team servers. Please try again later." (see attached 'xbox error.jpg') When the bug occurs (selecting the player to preview the evo) on the Web App, I get the following error: "An unexpected error occurred. Please try again." (see attached 'web app.png') On both platforms I am unable to continue evolving my 78 rated Miller Thomson card. What should be happening instead? There should be no error messages appearing, and I should be able to preview the card then confirm the start of the evolution.12KViews51likes1060CommentsYouth Scout Report Display Issue in Career Mode
Product: EA SPORTS FC 25 Platform:Xbox Series X Please specify your platform model. Microsoft Xbox Series X What is your Gamertag/PSN ID/Switch ID? Which mode has this happened in? Career Mode Which part of the mode? Manager Career How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Hire 2 scouts and send them both out on scouting missions, after the first month try to view the scout report What happens when the bug occurs? When clicking on a scout it will give me the scout report for the other scout and when I click the other scout it just says 'not found' in a white box with (null) next to it What should be happening instead? Each scout should be showing the scout report for the area theyw ere sent to and actually show a scout report instead of saying 'not found'11KViews10likes34Comments
Audio issue FC25
Product: EA SPORTS FC 25 Platform:PC Please specify your platform model. EA app - PC AMD or Nvidia Model Number RTX 4070 Ti Super Enter RAM memory size in GB 32GB Which mode has this happened in? Ultimate Team™ Which part of the mode? Squad Battles Can you tell us the date (MM/DD/YYYY) that you saw the bug? 20/09/2024 What time did you see the bug? (HH:MM AM/PM) 05:10 AM What is your time zone? BST - GMT + 6:00 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? not sure if my issue can be replicated. What happens when the bug occurs? only FC 25 has this issue i have tried other games including FC 24 and not having this issue. the issue i'm having is, i have astro A40 TR mixamp, and once FC 25 loads, it for some reason, the game mutes my voice audio. so when talking to friends on discord, having the game audio set to my pro game setting and voice call set to pro voice setting on my mixamp, FC25 shuts off the voice audio from my head set. where i can no longer hear anyone talk until i close the game. and like i said this only happens with FC 25 and no other game. What should be happening instead? FC 25 should not be muting my pro voice audio on my headset. the Issue is FC25, once the game loads to the main menu, when i use my Astro A40tr headset mixamp, the audio to the voice channel of my headset mutes. so when talking to friends before i load the game i can hear and talk to them, as soo as the game loads they can still hear me, but i can no longer hear them until i quit and close the game. and it only happens with FC 25 as i played FC24 and never had this issue.11KViews0likes3CommentsPlayer lifts the ball when clicking up
Product: EA SPORTS FC 25 Platform:PlayStation 5 Please specify your platform model. Sony PlayStation 5 What is your Gamertag/PSN ID/Switch ID? Which mode has this happened in? Ultimate Team™ Which part of the mode? Rivals Can you tell us the date (MM/DD/YYYY) that you saw the bug? 2024-09-20 What time did you see the bug? (HH:MM AM/PM) 22:00 What is your time zone? ECT - GMT + 1:00 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Dont know What happens when the bug occurs? Hitting up on the digital pad the player will lift the ball What should be happening instead? The player should move in that direction not lifting the ball please help! i dont use the joystick to move the players i use the digital pad and everytime i press up the players flick the ball! Is this an issue anyone else has? Is this a bugg or can i fix it in the settings?Solved8.8KViews2likes15CommentsPlayers struggling to regain fitness with fixed rate training plans
Product: EA SPORTS FC 25 Platform:Steam-PC Please specify your platform model. Steam - PC AMD or Nvidia Model Number RTX 4090 Enter RAM memory size in GB 64GB Which mode has this happened in? Career Mode Which part of the mode? Manager Career How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? 1. Start a new career mode with Arsenal. 2. Settings: Training Plans - Fixed Rate, Recovery Rates - Default 3. Play through the season. What happens when the bug occurs? Using a team with a small squad of players like Arsenal, I am finding that my player's are always fatigued and never able to recover to a high enough level to actually be usable in games. It seems that the recovery rate with the fixed rate training plan is just too low to be able to recover energy. Fitness and Sharpness always remain less than half throughout. What should be happening instead? The fitness rate should be recovering more automatically. Players are never able to recover fitness when playing with Arsenal with fixed rate training plans and default recovery rate on Career Mode.8.4KViews2likes4CommentsKicked from every game
Product: EA SPORTS FC 25 Platform:Xbox Series S Please specify your platform model. Microsoft Xbox Series S What is your Gamertag/PSN ID/Switch ID? LUFC1919x Which mode has this happened in? Ultimate Team™ Which part of the mode? Rivals Can you tell us the date (MM/DD/YYYY) that you saw the bug? 21/09/2024 What time did you see the bug? (HH:MM AM/PM) 8pm What is your time zone? GMT (UTC) How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Go into a game and finish the game , it should then kick you out of ultimate team What happens when the bug occurs? I finish a game in any mode and it kicks me out of ultimate team and tells me I did not finish the game and it goes down as a loss What should be happening instead? Should be receiving coins and progressing in rivals phtots shows it kicking me out of ultimate teamSolved8.4KViews20likes194CommentsNo kit sponsors on every team in FC 25
Product: EA SPORTS FC 25 Platform:PlayStation 5 Please specify your platform model. Sony PlayStation 5 Digital Edition What is your Gamertag/PSN ID/Switch ID? Lainos99 Which mode has this happened in? Career Mode Which part of the mode? Manager Career How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Go in to Edit player or carer mode and select west ham for example and then you can see that they don’t have their kit sponsor on their shirt It is the same for mer with many other clubs as well even in kick off. What happens when the bug occurs? Some teams for example west ham do not have their kit sponsor on. What should be happening instead? Every club should have their sponsors on their shirt for it to feel realistic Please help me or fix it I really want it to be as realistic as possible8.1KViews0likes17CommentsMissing 91+ Icon
I opened my icon pack on web app and it gave me Michael Owen, the pack said 91+ Icon.Solved8.1KViews13likes532Comments