Re: Can't find clubs using search

Hi Mai

Thank you for the warm welcome.

I experienced the problem when searching for 2 or 3 different clubs that friends of mine belong to. It was before the first war started.

I am able to browse and join clubs and can search using club names but am unable to find the ones I'm looking for.

Rob

Hi @robertgpoole,

Would you mind sharing the clubs you are trying to search for? Feel free to send me a private message with their hashtags if you prefer not to post them publicly.

That way I can search for them and see if I can find them 🙂

Thanks!

-Mai

Hi,

I have the same problem.

Hi i have the same problem,  my friends club is: Mayor's Mecca  the code is: KQNSCM 

Thanks for sharing the code of the Club you are unable to find, @wolfheartsoul. Were you a member of that Club recently?

@robertgpoole @Salman_dugeb @Flcarv4lho could you try to search for #KQNSCM ? Are you able to find it?

Thanks,

-Mai

Hi Mai,

Perhaps this is a rotating club (no accusation intended) and they’re full. After working with another city, we found that to be the case and apparently there’s a 2 day waiting period to rejoin. I understand why that’s an advantage to a club, but for the mayor to be “rented” for the price of a chest is beyond my comprehension... Maybe there should be a 2 day wait the 1st time (accidents happen), 30 days the next...but I ramble.

Hello Mai, I need your help too, please. Yesterday, after the contest, I was away from my club.

I don't know why. 

I'm not able to find my club and have the feeling not to have any connection.

A friend of mine could find the club. Currently a war is running and I know, that I must wait.

They hold my place free and miss me, but I'm afraid not to join the club again.

My support request is still open. What's going wrong?

I am having this same problem.  Having accidentally left my club, I cannot search for it.  I don’t know the hashtag and the president, who is a Facebook friend, cannot find it.  When he goes to my tp, it looks empty but is not.  I have emailed EA, but they havent responded.  Any advice?  I’m lonely without my game friends.

Thanks for checking, @Salman_dugeb.

@PinnacleValley, I actually thought it could be related to having left the Club recently, but they weren't a member of the Club before so unfortunately waiting doesn't seem it's going to help ☹️

@Salman_dugeb and @wolfheartsoul, could you please open a help request ticket from the game and let me know the ticket ID you get so we can take a look?

@Neokati, in your case, could you check if you are able to find the Club now?

@9b1893bb4f072b01, your President should be able to find the hashtag of their Club if they go to the Members list and then press on the i button in the top right corner. Once you know the hashtag, try to search for it 🙂

Thanks!

-Mai

We found my club hashtag #NSPF.  Search shows other clubs including those letters, but not Free Market.  I sent EA a help email request #318277 on Oct 30.  Still no reply.

Leaving the club was accidental when I got a new tablet.  I have been playing the game almost since it began.  

Can you look into my request for help?  Please and thanks!

@EA_Mai Unfortunately, I'm still not able to find my club.

Yesterday I have got an support feedback and my account is under investigation now.

I guess I know the basically reason. During the last contest I have had several challenges with golden keys again.

I'm playing since 2015. Neither I can expand the land  nor I can use the golden keys for new buildings.

Maybe you will know now what happen with my city.

I was in another city, there was an blue bubble with a key ... it was the last to have 2000.

It would be nice to be able to exchange the golden keys against Sim cash 😉 

My city has been moved and now I must wait. I'm an active player and the developers will find out, that I have earned this amount over a lot of months. I hope I will not stick long here far away from my club. I miss it and the feeling to be helpful.

I will keep you well-informed.

Best regards,

Mayoress of Berta 

@9b1893bb4f072b01 Can you see a lot of seldom items offered in the world trade market? Have the available clubs around you sometimes members with level 101? In this case you are not alone. I'm here too. By the way, I had recorded my ticket on Monday and got yesterday the first support reply. 

Yes.  What a strange Sim universe.  Thinking about emptying my trade depot and using this time to increase it storage space.  A real life friend has told my EA has the worst customer service.  So, I expect to be in this limbo another week at least.  I have had no answer to my request yet!

@Salman_dugeb, thanks for that. However, that seems to be your player ID. Can you check if you got a ticket ID in your email when you opened the help request? Thanks in advance!

@Neokati, glad to read support is already taking care of your ticket, yes, please, keep us updated!

@EA_Mai I'm so happy. 😂 Just I have got a nice message in my city. After this I was able to search for my club and rejoin.

The support was really fast and successfully in my case. I already had sent my thanks to Felix.😄

Awesome, @Neokati! Enjoy being back with your Club members! 🙂

-Mai

I'm hoping you can help me too..

I have experienced the same thing. I think my city was hacked, this will be the 2nd time it has happened....

I have opened x2 cases with ea support - its been over 8-days now, and I am still awaiting a response from the simcity buildit support team - case ids: 357193 & 356897

i have tried everything unistalling and reinstalling updating leaving other clubs and joining new ones and leaving them but i cant search for my friends club called My South Africa i have tried many ways please help

gillernator,

That’s frustrating. Do you have the club code? I’ve found it to be a more reliable search criteria. If not, perhaps the in-game support staff can help.

DD

Hi May,

I was in a middle of war and when I log in to the game, I was out of the club.

I don't know whether they kicked me(I couldnt see the club chat) or something else went on.

When I search the club I can't find it either.

I have the club name but not the ID: Sim City Hustlers

And the leader and members: REAL York City, Nico, REAL YORK, Utopia, etc.

Can you find it for me please and solve the problem, because I fought a war and gone for no reason.

Thanks