Re: AUDIO CUTTING OUT FIX PLEASE

Does bring back the audio but then the audio starts cracking....

will check now see if it works

That has seemed to work for the last 4 games which is further than i have made it so far I will repost if it repeats and the settings are the same.

Same issue here and this didn't fix it

Same problem. Sounds are just dissaperar after 1 or 2 games. In fact, music still playing, map sounds playing, but no weapon, footsteps etc.

Ok so went 20-30 games last night with no sound issue at all then all of a sudden it goes completely nothing but the background music and now it wont even give me any sound from the get go loaded in a few times to no avail.

 Now this isn't a problem I have ever had with any game before so this is deffo a production problem because the 100's of games I currently own DO NOT do this so please stop with the shoddy work arounds and accept that this is just lazzyness on your companies part and fix it.... Someone was bound to get annoyed with NO SOUND considering how much you charged us for the game... Listen to us there are 100's of people maybe even 1000's that are having this issue please fix this it is destroying the game for us.

Having the same problem, I am running a Scarlett 8i6 Focusrite card so this should have no worries . But I play 1 game and sound drops out tried the fix and did not work.

Just gone back into the game and cant even play a match no sound only menu SORT IT OUT WILL YOU!

Did this, and it...solved nothing, really. Sound still cuts out and vanishes.

It's getting frustrating to the point that I'm seriously debating just returning the game. Because at this point, this headache (not to mention the "connection problems" that happen for exactly no other game I play online), plus the bare-bones gameplay means I'm having real trouble justifying the price tag.

EDIT: For clarification's sake, unless the stars align and fortune smiles upon me, I typically lose sound after 5-6 battles, if not sooner.

Also, I looked into it, and congratulations EA: Your abysmal refund policy means I *can't* return it, because it's been more than 24 hours since I first played it. I'll just have to settle on telling people not to buy the game until these problems get fixed, and remember this frustration the next time you people release a product I consider buying.

That doesn`t fix the problem

I've got NO SOUND WHATSOEVER. No music in the game menu, no effects or anything else while playing. I've went through SEVEN EA customer support agents and all of them told me the same, stupid thing (except for the last one, who's actually trying). For *'s sake how does a company flop so damn bad that so many people don't get sound in the game?! THE GAME IS WORTH OVER $60!!!

Problem still happening

Do you have any codec packages installed? Because the audio cutting issue is common when you have a Creative SoundBlaster audio card in combination with a codec pack. This can cause issues when the game performs an update to the codecs.

Sound did return at times but I still get static as well.

I agree 100% on this response and I know my friends that bought the game are feeling the same way. Dice has produce games that could have potential, but are ruined by shoving the game down our pocket book and robbing us. PLEASE STOP TRYING TO MAKE A QUICK BUCK AND TRY TO MAKE REAL MONEY BY PRODUCING A GOOD QUALITY GAME WITH GOOD IDEAS.

I have this problem as well.

People have reported that this helps the problem:

Go to Control Panel > Sound.

Select your device and choose Properties. Check the enhancements tab and disable any enhancements that are active.

 
Then go to the Advanced tab and set the quality to "16 bit, 44100 Hz (CD Quality)"

Hit Apply then launch the game and please check again. 

Besides that the problem is being sent up the chain. Hopefully there's a more graceful and permanent fix soon.

tried AND IT DOSNT WORK.............

Didn't work for me

Im also having the same issue. both speaker out and usb headset having the same problems. menu sounds, short theme music at 50 kills, and toward end of round, menu beeps, but no ambient sounds (shooting, steps, etc..) or music.

very frustrating.

will try the control panel suggestion to rule it out as a solution

in order to fix it, i have to close all the way out of a game, and restart it.

rinse, repeat.

Tried, did not work.

I've got the same problem and no this fix doesnt work considering I just completed a fresh install of windows and those settings are the default for my headset right off the bat.  Now dont you feel silly for trying to say this is gonna fix it when everyone has tried it before you posted this. 

Get real and fix the game already. I cant believe this hasnt been fixed yet considering how high profile this game is.

Doesn't help at all. 

This had no effect on the issue.  It continues to stutter and cut out. Who wants to play in 16 bit 44100hz these days anyway?  That is like telephone quality.

I might have a fix, at least for my version of the problem (so far):

1. Have the game running and tab out
2. Right click the sound icon in your taskbar and click playback devices
3. If a popup appears telling you about issues and suggests you disable all enhancements do it
4. A list of output devices appear, disable all the devices you don't use
5. Now take your default output device and right-click (or tap and hold) and select Properties.
6. On the Enhancements tab, select the Disable all enhancements check box(if it's there) and try to play your audio device.

   • If that doesn't work, select Cancel and, on the Playback tab, select another default device (if you have one), select the Disable all enhancements check box, and try to play audio again. Do this for each default device.

Please tell me if it works 🙂

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@SARGENTSCRUFY wrote:

This had no effect on the issue.  It continues to stutter and cut out. Who wants to play in 16 bit 44100hz these days anyway?  That is like telephone quality.

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It's actually CD quality and for most purposes (including games) not noticeably worse than 16bit/48KHz, and everything above that is really only useful if you're doing sensitive sound editing.

Anyway, it's not like changing that setting helps. I also tried prohibiting exclusive access to the audio device, but that doesn't change things either.