Re: [Issue Resolved] - PvZ Garden Warfare 1 - Matchmaking Failed Error

@ashelickblue Hey, wanted to follow up and see if you were still running into an issue with the matchmaking. Let us know if you still run into that error.

Yeah Im having the same issues as well right now on xbox series x

Yes still the same error here with the matching failed and no available matches meeting criteria please try again later and I tried several times and same result

@ashelickblue Are you on the Series X as well or S? Im loading it up now but I was able to connect the day before yesterday.

@Jeffster111 I am testing it.

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@Jeffster111 wrote:
Is it possible for a simple update to be made to resolve the issue. My friends who also play the game now report the same issue. Please contact me back about this. Thanks.

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This is the exact issue for me. Cant play at all because of it

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@EA_Shepard wrote:

@Jeffster111 I am testing it.

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This is the exact error message that comes up. Cant load into any matches because of it

Exact same issue for me too. I'd be nice if they'd let us know what's going on. 

I've been having this same issue for the past 2 days now as well.

Hey All,

I tested this out myself and got the same error. I did some digging and from what I gathered yesterday it appears the error is happening due to basically not enough players online playing. The volume is so low its just not matching anyone.

I called it out in my talks with some people and they will take a look but even with my set up I got the error because there wasn't anyone to match with when I tried. If I get info I will let you know but for now, it does not seem to be a game error but an error due to lack of volume in the game itself.

Cheers!

Yeah I’m having the same issue as well on Xbox

I was able to get multiple full games, I have screenshots and videos I took on my Xbox, two days ago. After EA was having server issues, that is when the matchmaking error started. It sometimes told me to update the game to access online features, even though there has not been an update for years.

Thur Dec 14th 10am PST, XBox Series X. At worst, the game should allow me to start a new lobby - it doesn't allow lobby creation for ANY game mode. This is a server problem preventing players from joining at all. Prior to this error I was regularly in full 12v12 lobbies. Please escalate this problem to a higher development manager who will not just dismiss your concern with saying there are not enough players as this isn't true. None of the game modes start a new lobby. This is a live showstopper bug - please escalate this.

To test, have at least 5 of your testers attempt to join at the same time. It will allow none of them to connect proving your assertion wrong that it's a not enough players issue.

In another thread I mentioned this very same error occurred across the entire community, all platforms, a few years ago too and it was eventually resolved with a server patch. Some people report some kind of versioning error when a server build is made that doesn't allow so-called "out of date" clients.

I was at PopCap as a developer during the launch of GW1 and have regularly played it for the last 10 years. I have maxed out Xbox one and PS accounts for GW1; there is a very loyal and active fan base for this title.

@Jeffster111 That is why i reached out. When I looked it was so low I couldn't get a match even with no errors. So players may be in game but when I looked it was so low that the system didn't match me up here either. I am still looking though but we also have to keep in mind that with the age of the game, it may be something that isn't looked at immediately either.

@Montaignes I get it but it isn't as easy as having people jump in and update a game of this age like it used to be. I can add my own game to the list too but I am trying to see what we can do for everyone so we can get you back into the game.

For those still running into this error, we need the following from you, please.

• Product: 
• Platform:
• Which console generation do you have? 
• What is your Gamertag/PSN ID/EA ID? 
• Date/time issue first occurred?
• What type of issue do you have? 
• Which mode has this happened in? 
• Which part of the mode? 
• Summarize your bug 
• How often does the bug occur? 
• Steps: How can we find the bug ourselves? 
• What happens when the bug occurs?
• What steps have you taken on your end to resolve the issue?

Having the same issue on two different xboxs in different homes:

• Product: PVZGW1
• Platform:XBOX
• Which console generation do you have? Series X
• What is your Gamertag/PSN ID/EA ID? UBHPHAL/Daddybass45
• Date/time issue first occurred?12/11/ 8:00amPST
• What type of issue do you have? Error loading any game modes, not garden ops too (all Multiplayer)
• Which mode has this happened in? All Modes now
• Which part of the mode? Loading
• Summarize your bug Cannot join any multiplayer game/gardenops
• How often does the bug occur? everytime
• Steps: How can we find the bug ourselves? try loading a multiplayer game mode
• What happens when the bug occurs?error message
• What steps have you taken on your end to resolve the issue?uninstalled/reinstalled both games on both xboxs

You guys need to fix this please.

@EA_Shepard
Product: Plants Vs Zombies Garden Warfare 1

Platform: Xbox

Console Generation: Xbox Series X

Gamertag: Jeffster111

Date/Time: December 10/ 7PM EST

What type of Issue: I cant load into any game mode at all and get the same error message telling me "There are no available matches meeting your criteria." "Please try again later."

Which Mode has this happened: All of the them.

Which part of the mode: Don't know what your referring to here, but I am unable to load into any lobby for any of the game modes.

Summarize your bug: I am unable to load into any multiplayer lobby for any of the game modes at all and get shown the same error message on screen "There are no available matches meeting your criteria." "Please try again later." I will attach a photo of this error below.

How often does this bug occur: Literally every time I try to play the game everyday. I try everyday numerous times throughout the day and it doesn't work. I get shown the same error message "There are no available matches meeting your criteria." "Please try again later."

How can we find the bug ourselves: By trying to load into a lobby and seeing the error code on screen. Like I said earlier, it isnt an issue regarding player count because I know for a fact that there are tons and tons of people still playing and will continue to play once this issue is fixed. A day before the issue began for me, I was logging into full lobbies in seconds.

What happens when the bug occurs: I get the same, "There are no available matches meeting your criteria." "Please try again later," error message on screen and am completely unable to play any game mode.

What steps have I taken to resolve the issue: I have uninstalled the game and reinstalled, I have cleared my xbox's cache, I have restarted my xbox numerous times, I tried on other consoles, friends who also play have the same issue on their consoles as well. Nothing works. The only thing left to do is to bring this to the attention of EA to create a resolution in the form of a patch update so we can go back to playing this masterpiece of a game.

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@EA_Shepard wrote:

@Montaignes I get it but it isn't as easy as having people jump in and update a game of this age like it used to be. I can add my own game to the list too but I am trying to see what we can do for everyone so we can get you back into the game.

For those still running into this error, we need the following from you, please.

• Product: 
• Platform:
• Which console generation do you have? 
• What is your Gamertag/PSN ID/EA ID? 
• Date/time issue first occurred?
• What type of issue do you have? 
• Which mode has this happened in? 
• Which part of the mode? 
• Summarize your bug 
• How often does the bug occur? 
• Steps: How can we find the bug ourselves? 
• What happens when the bug occurs?
• What steps have you taken on your end to resolve the issue?

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My statement

Please fix this for the vast loyal fanbase that has played this game for years and will continue to do so. Thank you very much

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@Jeffster111 wrote:

@EA_Shepard
Product: Plants Vs Zombies Garden Warfare 1

Platform: Xbox

Console Generation: Xbox Series X

Gamertag: Jeffster111

Date/Time: December 10/ 7PM EST

What type of Issue: I cant load into any game mode at all and get the same error message telling me "There are no available matches meeting your criteria." "Please try again later."

Which Mode has this happened: All of the them.

Which part of the mode: Don't know what your referring to here, but I am unable to load into any lobby for any of the game modes.

Summarize your bug: I am unable to load into any multiplayer lobby for any of the game modes at all and get shown the same error message on screen "There are no available matches meeting your criteria." "Please try again later." I will attach a photo of this error below.

How often does this bug occur: Literally every time I try to play the game everyday. I try everyday numerous times throughout the day and it doesn't work. I get shown the same error message "There are no available matches meeting your criteria." "Please try again later."

How can we find the bug ourselves: By trying to load into a lobby and seeing the error code on screen. Like I said earlier, it isnt an issue regarding player count because I know for a fact that there are tons and tons of people still playing and will continue to play once this issue is fixed. A day before the issue began for me, I was logging into full lobbies in seconds.

What happens when the bug occurs: I get the same, "There are no available matches meeting your criteria." "Please try again later," error message on screen and am completely unable to play any game mode.

What steps have I taken to resolve the issue: I have uninstalled the game and reinstalled, I have cleared my xbox's cache, I have restarted my xbox numerous times, I tried on other consoles, friends who also play have the same issue on their consoles as well. Nothing works. The only thing left to do is to bring this to the attention of EA to create a resolution in the form of a patch update so we can go back to playing this masterpiece of a game.

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@EA_Shepard wrote:

@Montaignes I get it but it isn't as easy as having people jump in and update a game of this age like it used to be. I can add my own game to the list too but I am trying to see what we can do for everyone so we can get you back into the game.

For those still running into this error, we need the following from you, please.

• Product: 
• Platform:
• Which console generation do you have? 
• What is your Gamertag/PSN ID/EA ID? 
• Date/time issue first occurred?
• What type of issue do you have? 
• Which mode has this happened in? 
• Which part of the mode? 
• Summarize your bug 
• How often does the bug occur? 
• Steps: How can we find the bug ourselves? 
• What happens when the bug occurs?
• What steps have you taken on your end to resolve the issue?

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My statement

Please fix this for the vast loyal fanbase that has played this game for years and will continue to do so. Thank you very much

---

The error message that constantly comes up for me no matter what game mode I try to play.

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@EA_Shepard wrote:

@Montaignes I get it but it isn't as easy as having people jump in and update a game of this age like it used to be. I can add my own game to the list too but I am trying to see what we can do for everyone so we can get you back into the game.

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I completely understand, thank you for looking into it! Here is my report:

• Product: PvZ Garden Warfare 1
  
• Platform: XBox and PlayStation
  
• Which console generation do you have? SeriesX and PS5
  
• What is your Gamertag/PSN ID/EA ID? Montaigne (XBox) and Montaignes (PSN)
  
• Date/time issue first occurred? Started observing the error Monday Dec 11th after 9pm PST.
  
• What type of issue do you have? All multiplayer game lobbies across both XBox and PSN fail to launch and return the same error popup: "Matchmaking Failed. There are no available matches meeting your criteria. Please try again later."
  
• Which mode has this happened in? All 10 multiplayer modes: Welcome Mat, Team Vanquish, Gardens & Graveyards, Classic Team Vanquish, Classic Gardens & Graveyards, Mixed Mode, Gnome Bomb, Vanquish Confirmed!, Suburbination, and Taco Bandits.
  
• Which part of the mode? Unable to join ot create a new lobby for any mode.
  
• Summarize your bug: Start GW1, attempt to enter or start a new lobby for any of the 10 multiplayer game modes, observe error popup.
  
• How often does the bug occur? 100% repro, every time.
  
• Steps: How can we find the bug ourselves? 1. Start GW1 on Xbox or PSN, attempt to join any multiplayer game mode by selecting the "Search for Game" button. Also can repro by joining with multiple people at the same time to rule out the "not enough players" theory. Observe that you cannot even create an empty lobby.
  
• What happens when the bug occurs? 100% of the time the user will observe a brief popup that displays "MATCHMAKING. Looking for really great sessions..." and then after 20 seconds exactly the error will display "Matchmaking Failed. There are no available matches meeting your criteria. Please try again later "
  
• What steps have you taken on your end to resolve the issue? I have fully uninstalled and re-installed GW1 on both the SeriesX and PS5. I have verify my accounts are good by purchasing card packs. I have fully powered down the SeriesX and PS5 and rebooted. I have disconnected from my gigabit wifi and reconnected. I have played other multiplayer games like Diablo4 to ensure my multiplayer connectivity is good. I have checked my "Stickerbook" to verify all consumables are still present on the accounts and nothing was missing. I have attempted to change outfits and abilities on my characters through the "Characters" menu and that all operates correctly as well.
  

Thank you for taking the time to look into this. Please let me know if you have any questions or I can help in any other way. Below are the error screenshots from both SeriesX and PS5. Yes, I have maxed out Level 313 accounts on both.