Forum Discussion

FEAR8958's avatar
FEAR8958
Rising Hotshot
3 years ago

Re: EA Swgoh Web Store only gives me prices in Canadian Currency

No change using chrome and incognito mode, still showing CAD denominations 

13 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @FEAR8958 

    Thanks for checking. It would be good to contact an advisor to see if there's an issue with your account. To get in touch with one, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

  • FEAR1985's avatar
    FEAR1985
    New Traveler
    3 years ago

    I've already tried that unfortunately,  they said there is nothing they can do and to just follow my post here

    Since the crystal promotion runs out in a few days i purchased some, but had to pay an extra $3 for tax on coffers

    Seems everyone says there is nothing they can do

  • FEAR1985's avatar
    FEAR1985
    New Traveler
    3 years ago

    Even created a New EA account under the same email as my game 

    Shows my purchase history and country as US 

  • FEAR1985's avatar
    FEAR1985
    New Traveler
    3 years ago

    It's charging me canadian tax after converting 

    Should be $53.69 instead It's 56 something after it's converted 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @FEAR1985 

    Have you checked your Google Play/Apple account to see if it's wrongly in Canadian currency? I can't think of anywhere else this would be coming from other than what I've mentioned already.

  • FEAR1985's avatar
    FEAR1985
    New Traveler
    3 years ago

    Nope my Google play store is fine and always chqrges me correctly 

  • FEAR1985's avatar
    FEAR1985
    New Traveler
    3 years ago

    Update: it finally started showing USD on my phone while using mobile data

    Still showing CAD using my home wifi

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @FEAR1985 

    Thanks for the update. This is a weird one for sure. Does your router have a location setting that is set to Canada?

  • FEAR1985's avatar
    FEAR1985
    New Traveler
    3 years ago

    Don't think so, but i wouldn't even know how to check that lol

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @FEAR1985 

    You should be able to log in to your router to find out. If you don't know how to do that, google the router model and you should find some instructions.

  • FEAR1985's avatar
    FEAR1985
    New Traveler
    3 years ago

    I'm sure it's my home wifi that's the issue since it's correct on my phone , unfortunately nothing i can do about that

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @FEAR1985 

    In that case, the best I can advise is to make those purchases on your mobile device. Apologies for the frustration ☹️

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.25,084 PostsLatest Activity: 5 hours ago