Crashed on T1 Barriss Event 1st Attempt - No Era rewards given (w/ pics).

EA Support just replied stating:

"I understand you’re reaching out regarding a missing reward. Please don’t worry I’ve checked your account and confirmed that you have already received the Tier 1 reward on January 14, 2026, at 4:19:31 AM GMT+05:30.

Here’s a summary of the items credited:

125,400 Era Upgrade Currency, 2,750 Mk III Esk Ability Module, 2,750 Mk IV Dorn Ability Module, 2,825 Mk I Grek Ability Module, 2,750 Mk II Forn Ability Module, 5 Inquisitor Barriss, 150 Mk II Improved Performance Core, 160 Mk I Basic Performance Core, 150 Mk IV Enhanced Performance Core, 150 Mk III Advanced Performance Core."

However, I did not receive these items, as my Barriss doesn't have the era material needed to level up. I have done all of the Coliseum Marquees, and definitely am not overlooking these rewards.  

EA support replied again with a link for generic troubleshooting issues.

Cleared cache on Android and EA App, restarted devices, initiated a repair on the PC Client, tried to "Restore Purchases" on Android, phoned a friend, et cetera.

Decided to proceed with progression and was able to get Maul. However, I am still hoping that someone can help out.

EA support sees that items were credited; but probably can't log into my actual account to confirm.

Just checking back in. Could someone at CG please take a look? EA Support was not helpful. Thanks in advance.

Alright fine, 3 Clone Wars Chewie shards for anyone who can help!

Happy Monday, CG. Just checking in on this. Thanks in advance for any support, and have a wonderful day.

Hi CG, Barriss is still stuck at lvl 20. Please help. I am a loyal player, login every day, and spend roughly $1,000 a year on the game. Small potatoes compared to some,  but it adds up.

I guess I am out of luck. For anyone reading this, DO NOT open in-game chat while actively engaging in a Marquee event. I am pretty sure that it was caused my game to crash - and cost me the currency necessary to level my Barriss. Everyone I have is era lvl 65+ and lil ole Barriss is still at 20.