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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Survey for crystals legit?

Hi @RaiderOne

Thanks for popping this up. That sounds really dodgy. 😲 Please don't download anything from that ad and flag it using the steps in this EA Help Article  How to report cheating, hacking or scam websites". You  won't need to click on the ad to flag it, adding the YT video and describing what you saw, similar to what you've shared here should do the trick. 🙂

- Lanna

3 Replies

  • The steps given in that article say to do this;

    Contact us via email from EA Help to submit your report

    1. Click on Contact Us.
    2. Choose the game and platform where you have the concern.
    3. Choose Report concerns or harassment.
    4. Select the Report website.
    5. Click Select contact option.
      • Then we’ll ask you to enter your name and email address.

    When you select Galaxy of Heroes and enter your device there is no option to report a website, only a player or a bug.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @RaiderOne,

    That's really odd O.O I've tested it myself and ran into the same issue. Thanks for bringing that to our attention, I'll send up a report to flag that.

    In the meantime, could you choose another game? The default options would be "Origin" as the game and 'PC' as the platform and they should work for the purposes of getting that report in. When I tested those choices, the correct options outlined in that article popping up for me. You should see this:

    When you press "Select the contact option", it will generate an email template for you to add links, screenshots and any relevant information you feel would help with the investigation. 


    If you aren't getting these results either, do let me know. There might be something up there that we'll need to look into for you. 

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