Re: Can't get help from live support swgoh

@EA_Lanna Hi I will try these steps precisley but I believe I have done this already

Update: After I click the grey contact button it takes me to this

Update #2: Ive tried the steps you laid out. I even tried raising a new ticket and it does the same thing. Email support only when I select UK region. Surely there is live support for your games outside the US and Canada?

(CM: Multiple posts merged. Check out this post for tips on how to edit and add more to a post.)

Hi @the-d-v-int,

I understand now. It's not so much about your region in this case, it's because it's a mobile ticket. For mobile titles, due to the information that's needed, it can only be gathered and sent through via email format. This is why the only contact option for mobile tickets would be email.

If connecting via phone or live chat is something you'd really like to do, please continue with the in-game ticket via email for now so the needed information at least goes through first. After hearing back from the support team confirming they're looking into it, the following steps should then help to generate different contact options depending on language selected:

1. Go to http://help.ea.com and log out if you are logged in.
2. Select contact us -> Select Origin -> Select PC/Mac -> Select manage my account -> Select hacked account -> Select contact option. 

Once in chat or on the phone let them know the actual email to load up the correct account and if you have it handy, the case umber for the help tickets successfully sent in from in-game. 

- EA_Lanna

Hi well that was useless. I done the in-game ticket. Gave them all the information they needed and guess what they asked me to go to their site to connect via live chat or phone. Which for some reason I can't. This is a disgrace I have many e.a products and if it's this difficult to connect to your support I am seriously thinking of no further investment into e.a games..I'm getting caught in an endless loop of no help at all and any solution presented takes me back to the start of the process. 

Im having the same issue from canada. I get one email, from a different agent each time, each asking for more information, Ive given everything including screenshots. Most don't even read the ticket since they are generic copy and paste replies. Now I keep being asked to connect via phone or live chat so I can get the information I need, i need NO information. Im frankly disgusted with the support I've received for this game. I work for tech support in another field, I would have had a warning on day one for mishandling a case, day 3 would have been my final warning. Today i would have received a pink slip. Myself, like the OP here, have been an EA game player since the 90s and Im just about ready to give it up entirely, this isn't the first time ive had a run around issue.

Hi @blindthundr and @the-d-v-int,

I can only apologize on behalf of the support team if you're cases have been mishandled by advisors. I'll be passing on this feedback to the team.

Can you share what issue you're reaching out to support for assistance with? It may be an issue we can help advise from the forums.

If not though, please continue to try those steps again to connect with the support team. How to submit an in-game ticket and how to connect via phone/live chat have been shared above. I understand it's not an elegant solution but as we don't have a means to connect you to them from the forum, trying th steps is currently the only way to reach the support team

- EA_Lanna

My issue was, that I play 2 accounts, alt tab between the two so I also do things in pairs, fleet battles, arenas, challenges etc. When GAC came out, I signed up with both accounts, same routine everytime, never missed one ever. I sign up, then check feats so there is no more red dot or marker on it so i know ive joined. Now my alt account is fine, but somehow my main account was unsigned. I asked support about the issue, also sent a screen shot and stated i'd cleared my cache, signed out and back in, restarted the program etc, all of that. I sent my ally code as well. Since then, over the course of about 5 days now, I've received one email per day per rep, several emails. Only 2 have appeared to have read what I wrote and saw the pics i sent. The rest have all asked me for the information I had already given. The 2 that seemed to have read up both told me to use the website to contact via live chat or phone, to which there is no option. Then today I get an email saying I should have opened a bug report. If it had been answered promptly, something may have been able to have been done so I could compete. Short of that I had even asked if it was possible to give me low end average rewards or even a rank 4 reward and just note the bug that had happened in case there is a future trend. Nothing but talking to brick walls. Just "sorry to hear you are having a problem, contact us at ea support" or whatever the web link is. I feel this could have been handled easily but has just been frustratingly escalated for no reason. I would really have much rather play the game or find a new one or watch a movie than deal with this. Times are stressful enough as is without these kinds of trival headaches :S