Can't get help from live support swgoh
Why can't I speak to support live from the UK. Any time I create a ticket it sends me an email from a support team member that ask me to follow a link for live chat and all it does is make me go thro...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @the-d-v-int,
Contacting support for mobile games works a bit differently to the standard contact route for pc/console ones. It's because the support team needs information that won't carry through if you start the help ticket from the help.ea.com website. They'll often point you towards starting the help ticket from in-game as a result. It's a necessary step.
Could you take a look through the steps and images in this thread (click the spoiler tags to view screenshots) and let me know if you've been doing those exact steps?
If yes, can I check what device you're trying to connect with support from?
- EA_Lanna
@EA_Lanna Hi I will try these steps precisley but I believe I have done this already
Update: After I click the grey contact button it takes me to this
Update #2: Ive tried the steps you laid out. I even tried raising a new ticket and it does the same thing. Email support only when I select UK region. Surely there is live support for your games outside the US and Canada?
(CM: Multiple posts merged. Check out this post for tips on how to edit and add more to a post.)
