Can't get help from live support swgoh
Why can't I speak to support live from the UK. Any time I create a ticket it sends me an email from a support team member that ask me to follow a link for live chat and all it does is make me go thro...
Forum Discussion
Hi well that was useless. I done the in-game ticket. Gave them all the information they needed and guess what they asked me to go to their site to connect via live chat or phone. Which for some reason I can't. This is a disgrace I have many e.a products and if it's this difficult to connect to your support I am seriously thinking of no further investment into e.a games..I'm getting caught in an endless loop of no help at all and any solution presented takes me back to the start of the process.
Im having the same issue from canada. I get one email, from a different agent each time, each asking for more information, Ive given everything including screenshots. Most don't even read the ticket since they are generic copy and paste replies. Now I keep being asked to connect via phone or live chat so I can get the information I need, i need NO information. Im frankly disgusted with the support I've received for this game. I work for tech support in another field, I would have had a warning on day one for mishandling a case, day 3 would have been my final warning. Today i would have received a pink slip. Myself, like the OP here, have been an EA game player since the 90s and Im just about ready to give it up entirely, this isn't the first time ive had a run around issue.
EA_LannaCommunity Manager
Hi @blindthundr and @the-d-v-int,
I can only apologize on behalf of the support team if you're cases have been mishandled by advisors. I'll be passing on this feedback to the team.
Can you share what issue you're reaching out to support for assistance with? It may be an issue we can help advise from the forums.If not though, please continue to try those steps again to connect with the support team. How to submit an in-game ticket and how to connect via phone/live chat have been shared above. I understand it's not an elegant solution but as we don't have a means to connect you to them from the forum, trying th steps is currently the only way to reach the support team
- EA_Lanna- @EA_Lanna
I want to speak to a manager. I just forced into a phone call that took 20mins and cost me nearly 15 UK pounds. I am totally disgusted with my treatment. I really wish EA had nothing to do with star wars. can you put me in contact with your hierarchy as I am it letting this slide. Absolutely disgusting treatment of customers. I am totally livid. At the least I want remimbursed for the unnecessary call I had to make. And I want to speak to someone with authority. I will be contacting ofcom (uk telephone regulator) as you quite clearly conned me into making this call.. again totall disgrace the way e.u and u.k customers are treated. As you can tell I'm not happy and I want a reply to this asap.- EA_LannaHi @the-d-v-int,
This isn't a request I can help you with from the forums I'm afraid. You would need to connect with the support team to have this escalated and to enquire about reimbursements.
- EA_Lanna
