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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Can’t login to ea web store for swgoh

Hi there, @DeyXI 

It's possible you're sending the code to the wrong account. Make sure you're logged in to the right one on both your device as well as in the web store.

13 Replies

  • DeyXI's avatar
    DeyXI
    3 years ago
    @EA_Aljo Not sure why it would suddenly change on me. My account is connected ingame and I’ve also been doing this for months. It’s now not working anymore so idk how it would just swap accounts.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @DeyXI 

    I know it seems odd, but can you check to make sure? Also, try clearing using an incognito browser to avoid any cookie issues.

  • BDBadBarthBD's avatar
    BDBadBarthBD
    New Novice
    2 years ago

    I logged in with SWGOH via: Connect/ EA Connect, 4 days ago and I still haven't receved those free chests. I am logget in with the same email for both the game and EA. Can you help me, please?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @BDBadBarthBD 

    Can you try logging in through a Chrome browser in incognito mode and let me know if the chest shows up?

  • BDBadBarthBD's avatar
    BDBadBarthBD
    New Novice
    2 years ago

    I am now in incognito Chrome on my lapop, but no CHEST apear on game on my phone. I play this game with my phone. 

    What can I check?

    Tks

  • Hi, 

    Can you help me to do same thing for second account, please?

    Ally code : 965 574 217

    Best regards,

    Costi

  • BDBadBarthBD's avatar
    BDBadBarthBD
    New Novice
    2 years ago

    I tried , but after I put the cod, apear an error.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @BDBadBarthBD 

    Try using a chrome browser in incognito mode. It's possible cookies are causing this.

  • I do the same as with the main account, but the error appears every time I try. And I did it on Chrome incognito.  I dont no what to do next. Pls help
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @baddarth667 

    Make sure you are requesting the code from the other account. If you are requesting the code from the first account, it won't work with the second account. 

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