Re: SWTOR Security Key

Thanks for the info, but the thing is that i cannot reset my password without the security key.

@MavricKIX

If both issues quickest will be to phone

just in case the origin password and the swtor password are linked usually, so if you update the origin password then it will likely override any password set for swtor.

Edit - so could try resetting the password at origin .... there could be a delay between password synchs though

Thank you so very much. I checked if my Origin account is linked with the SWTOR account, and I remembered I changed password a few days ago. That is why the LOGIN FAILED message popped up.

I tried with the new password and i got redirected to the remove Security Key page. 

Thank you again. Thanks to all your suggestions, they really helped me out.

-Thanks

@MavricKIX

Welcome Mate

what you are saying will not work for me i am sure i was typing in my password right but i guess i wasnt and i cant reset my password without my SK so i have to wait and hopefully support can help me tomorrow

EDIT 

i am typing in my password right it is no longer showing up with login failed it now says a different error  but still doesn't show the lost my SK button

I have the same problem, the "lost your security key"-option doesn't show.

The error now says "The CAPTCHA value could not be validated", but I can't find any CAPTCHA to enter.

I most likely had the wrong password saved on my current PC so it might be a lock-out.

Is the lockout time-based or does it have to be reset by costumers service?

I have my actual password back and the game gives the "lost your security key"-option but that link doesn't work, it sends you to http://www.swtor.com/support

which doesn't give you the option to remove you security key.

EDIT: Tried to log in on the site on another PC at a friends house to remove the security key. It worked, no CAPTCHA. Whether it was the different PC or they removed the lock, I don't know.

I'm curious about this.  I've read every post relating to security keys..  I've tried 3 computers, 2 operating systems, iphone, ipad, and android.  No matter what platform I try to log in from, my username and password work, emails are verified, but I don't get any option to send a one time code or reset the security key.  It just goes to the security key code page and says to contact customer service.  Even the original FOB doesn't work.  Frankly, I have no desire to call customer service and given the amount I've already spent on the game over the years, this BS just tells me it's time to support another developer.

@MyLittleJudas

It may of been a different web browser ? , have heard some browsers not internet explorer/edge do not display as expected.

@Malas_Vicinus

Swtor key page should look like this ? with the link to click (circled in red in the picture).

This was my solution to the same issue.

Thank you

You are a * saint, I knew I had not changed my SWTOR password since last playing the game and could not for the love of god figure out why it was saying my password was wrong ... but I had changed my origin password. Thank you so much lol.

Is there any other way to get the security key deleted or is calling support the only option?

@imparatorsto 

There are only two ways to remove it.  The first is going to swtor.com, click Login and then enter your Display Name, Password but leave Security Key blank.  Then click Login and on the next screen when it asks for your security key, click "Forgot your Security Key?" to then receive an email to remove it.  See this article here for screen shots.

If your not able to manually remove it the yes you would need to call Customer Service to have them manually remove it.  Their contact info and hours of operation are here.  If you have Skype, WhatsApp or another VoIP program, you can call for free or at a discounted rate if needed.

to be honust i thought about getting back into the game. but to see the support is this * i am going to uninstall again. i to am missing my authentication. its been years i used it. and i cant remember my password. why cant this game use the ea code like the rest of its stuff. get with the times. im not calling a help desk in some back watered place. you can set up the page so i can fix my own problem. or you dont get the extra players. your loss.

@bcegk 

Having a 2nd account will not help 

if the auto removal isn't working for what ever reason, the only way to remove the security key is by telephone/voip to swtor support.

5 years of people hitting the same brick wall and people trying to help by posting the same things that don't work.

Yup, this is seriously ridiculous.  I can't believe how poorly managed this login system is.  I just thought of getting back into it but because I deleted the key app from my phone, I can't log in with my origin password or anything.  And their phone lines are still closed due to coronavirus.  So, what the heck are people supposed to do now? They should update/fix this system so that people can help themselves without having to make phone calls.  But hey...its EA....

@kmav 

Support is per https://answers.ea.com/t5/Technical-Issues/Temporary-changes-to-support-options/td-p/8875833/jump-to/first-unread-message st present

If you know the account username and password you can try the auto removal per http://help.ea.com/en/article/swtor-security-key-faqs/

Thanks for the link to try to remove the security key. But I can't even get to the step where it says "Lost your Security Key".  I leave the key field blank and try to log in with the display name and my origin/ea password and it doesn't work...says "login failed".  I'm not sure what other password it could be since I thought the EA/Origin and SWTOR accounts were now merged.

I just checked both my display name and the password I am using...they are correct...I can log into EA/Origin's website just fine.  But for some reason, I keep getting log in failed on SWTOR.  This leaves me pretty much stuck...not sure what to try next since I can't reset password without the security key.  Does resetting the EA/Origin password and then trying that work?

@kmav 

Passwords are not linked so no 

if your password is wrong email to support is your only option at present

I don't get login failed. I get this message: If you don't believe you have a Security Key attached to this account, you'll need to contact Customer Service. My username and password work, but I'm still not getting the option to get a one time password.

I haven't played in years and this whole thing with a lost security key is making me want to just uninstall it and move on with my life. How is forcing me to make a call any more secure than sending an email or using my cell phone number which hasn't changed in a decade or more.

@DoctorGenius 

if you cannot remove the key per the lost key directions yourself the  support will need to remove the key from the account , to do that you will need to call them when the lines open on monday 

http://help.ea.com/en/article/swtor-security-key-faqs/