Re: Battlefront II Crash On Loading Screen & Loads Forever

@SWVIII

You disconnected every USB device and restarted?

Did you get a success message after you put in the  "reg add "HKLM\Software\Microsoft..." command?

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@SWVIII wrote:
Decided that I'm gonna re-download the whole game. Hoping for the best.

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Already tried that. The game was somewhat functional for about 20 minutes then it went back to the never ending loads, crashes and terrible performance. Check other threads, something went wrong with eh Geonosis update.

@SWVIII

Just because it didn't work for someone else doesn't mean it won't work for you.

Still, a Dump would tell us more about the problem.

• Create a new Windows user account. (Administrator)
• Reboot > Log in to the new windows user account > Test.

If the game still don't works, try to create the Dump again.

If it fails again, no virus scanner at all is not a good idea.

Enable the Defender and scan the entire system. (Malwarebytes will not detect any virus on your system, it is simply not made for that.)

Just noting that I'm seeing this problem as well.  Cannot launch the game, crash at launch.

Nothing special with my setup, using NVidia Driver 417.22.

I'm trying to launch the trial, as part of EA Access. 

Tried a completely different computer.  Crashes there as well. 

Two wildly different systems, crashes on both.  Win7 on one, Win10 on other. Three different OS installs.

1) Win10 1803, Driver 417.22, i7-8700K, GTX 1080-ti, 16G

2) Win7, Driver 417.35, i7-6700K, GTX 980, 16G

3) Win10 1809, Driver 417.22, i7-6700K, GTX 980, 16G

There are crash minidump files in the user/documents/starwars folder, but the info is not helpful.  It's an invalid memory reference, no stack crawl.

Did Repair on both computers, all files validate.  DxDiag shows no errors. No other games have any problems.

Does this game work at all?

I stumbled across this on Twitter. Does this help fix it for anyone else?

"Turning off cloud and deleting the files highlighted in the image fixed it for me. DICE must have changed something in the profiles making them incompatible with the new version of the game. Origin needs to delete these 3 files when updating to fix the issue."

Source: https://twitter.com/Tyberious/statuses/1072946167867211786

@bo3bber- HI

Win 10 build 1803 had a bug in it which interfered with the game. Build 1809 is ok but you must have Directx 12 turned off (go to the boot options file and set Directx 12 to 0).

Also turn off cloud saves and Origin in-game overlay (Application settings/install&saves/cloud storage and Application settings/Origin in-game/enable Origin in-game) if you haven't already.

There are many threads on this forum covering this with a variety of fixes that work for some and not others (Varieties of PC setups, software etc,). I have this game on Xbox but downloaded the trial to my PC so that I could try and replicate some of the problems people were having. The unfortunate thing is that I have had no success. The game loads and runs Ok on my rig which by the way is less than the minimum Specs required ( I have a GTX560 graphics card). Let me know how you go.

Hello guys. I have same problem and do many things. even reinstall windows and it still crashing.

but I found something in Documents\STAR WARS Battlefront II\CrashDumps folder.

look like it's access problem but can't understand where is it !?

can't attached it with post so I uploaded it: https://ufile.io/p6moo
if you know what is it please help.

purchase it for 2 week and I did not even see menu ☹️

PC Spec:

AMD 8350

8GB RAM

GTX 1050TI (i know it's not powerful but its good for resolution 1366*768 xD) with 417.35 Driver

Win 10 pro (1809 build 17763.253)

DxDiag attached

@-EOP-ZER0-

It is a classic Access violation error.

The game or a module that it calls tries to access memory areas that are outside of the nonpaged pool or already occupied. 

I would guess that this is a driver problem.

Try to repair the game. (in Origin > Game Library > right click BFII > Repair)

Run Origin and the Game as Administrator. (right click the Origin exe > properties > compatibility > Check "Run this Program as an Administrator". Same with the "starwarsbattlefrontii.exe"

If that don't helps, is there a newer BIOS available for your Motherboard?

Clean install the Graphic driver.

Check for updates for all other drivers.

Preform a clean boot and test the Game in clean boot mode to rule out third party applications as the culprit.

Disable or uninstall your Virus scanner.

@-EOP-ZER0-- Hi, try the following:

1. Boot into your system.
2. Press the Windows key to open the Start Menu.
3. Type command prompt or cmd in the search field.
4. From the search results list, right-click on Command Prompt.
5. Select Run as Administrator.
6. Enter the password.
7. When Command Prompt loads, type the command sfc /scannow and press Enter. 

When that is finished type the following command DISM /Online /Cleanup-Image /RestoreHealth and press Enter.

Then run another Dxdiag and repost the .txt file.

This will take some time to complete so don't turn off your PC.

@holger1405

thank you for answer.

I Repaired it and run as admin but it didn't work. after that Uninstall Nvidia Driver then boot in safe mod and delete all Nvidia Folders in Drive C after that install 417.35 Driver again (it's the latest driver for now) but it still crash with same error in crash dump folder (0xC0000005)

my MB a little old (MSI 990FXA-GD65) and latest BIOS version for 2015 (I Install that version 1 or 2 years ago).

for other drivers, I use MSI Live Update and all of them are up to date.

this game also crash on my laptop. it's totally different config. i think problem is in game.

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@ggibb65

Hi, thanks

I do all of your steps and result attached

I found a solution for my specific problem.  Not sure it will help other situations.

Reinstall the game from scratch.  

1) I did a complete Uninstall, including deleting the remaining game folder, and deleting the settings folder in Documents.

2) Reboot, to be sure nothing could still be running.

3) Reinstall the game from Origin.

Now launches without crashing on my two separate machines.

What this tells is that there are two fundamental bugs with Origin.

1) Their patching system is totally broken and useless.  The folder structure is different for clean install, versus the prior install I had updated from last December.  That means their patcher cannot properly update games.  You've been warned.

2) Their Repair tool is stupid and useless, and worse than nothing.  If it cannot properly Repair and get it working, then it's worse than useless because it pretends it did something other than just return 'success'.  

This is 75G, and blew my data budget, so I got to pay twice here.  Nice reward for spending my time troubleshooting something that should work.  

I swear, every time I play an Origin game I spend more time working around their pathetic bugs than playing.  They clearly have no software developers that are worth a damn.  I really need to learn my lesson and never come back here.

Anyway, please try doing a Clean reinstall.  Bite the bullet, and redownload all 75G before you waste any further time.

@-EOP-ZER0-

Please run the "Sfc /scannow" command again and post the concluding message.

Sfc /scannow uses the component store you repaired in step 2 (DISM /Online /Cleanup-Image /RestoreHealth) to repair the Windows files.

Did you tested in clean boot mode?

There are also several crashes of Visual Studio in your DxDiag. Did you tried to reinstall Visual Studio or the VC++ runtimes?

@holger1405 @ggibb65

thanks both of you. 

@holger1405

I do sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth then take DxDiag again in clean boot again and attached it Result.

and for game, yes I try it to run in clean boot but it crashed again.

about Visual Studio well it never crash for me! but it doesn't matter, i just use it for practice, not for work. anyway I Repaired/Reinstall it and VC++ runtimes.

@ggibb65

I will do like @bo3bber with a different at first. I want save my Data folder (Base of Game) and redownload other file and folders. if it not work, i will redownload whole game. 

thanks about giving information about dxdiag. I try to solve them

and about my windows i think it's up to date. i attached winver. also i checked windows update and it say my windows is up to date

@-EOP-ZER0-

But what was the concluding message of Sfc /scannow? (Your screenshot is from DISM)

Which Vc++ versions did you reinstalled/repaired? 

Did you disabled your virus scanner as well in clean boot mode?

There is no Battlefront II error in your new DxDiag:

Go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

If yes double click at the last entry for the "starwarsbattlefrontii.exe", copy the info to the clipboard, and save it to a text file.