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Anonymous's avatar
Anonymous
7 years ago
Solved

Missing Mods following Mod Rollback Update 26/07

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Android Phone
OS Version 8.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 787-719-937
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I lost lots of mods who had +14 speed secondaries
Steps: How can we find the bug ourselves? Look at my MODS a couple of updates ago and look at them now.
Connection Type Mobile
Please select your region Europe
Country United Kingdom

During the recent mod rollback, most of my mods lost their speed secondaries and were not rolled back to their original state following the update last week which caused some mods to have increased stat secondaries.

I have now lost 6 months’ worth of progress mod farming, doing 5 cantina refreshes most days which costs 700 crystals a day, there are pictures attached as proof as luckily one of my Arena shard mates had screenshots of my mods in their previous state.

I have spent nearly $10000 in this game in the last 6 months, if you fail to rectify this issue and reinstate the content which I paid for with crystal refreshes then I will be forced to escalate this to Google and ask them for a refund.

It is not acceptable to wipe out players 6 months of progress because you can’t even fix a bug without causing another.

2 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago

    Hi mate,

    I have already posted on the thread, I'm reporting the bug here because that's what customer support told me to do.

    Apparently, you guys have an easier route onto the Dev team and I'm hoping you can report this to them?

    Thanks! 

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