Re: Google Play Login issues/Session Expired/Connection Lost [‎29-06-2020]

I'm having the exact same issue. I haven't been able to log in at all today.

I started getting this problem today on my phone.  Doesn't matter which account I try.  One thing that did work was to use a different device.  It seems to be only a problem with that device trying to connect to CG (other Google Play Games work just fine).

I was able to log in using a Galaxy S8 but I can't log in with my Galaxy S7 Edge. I have no idea what the difference is. I couldn't sign I when I was on data or Wi-Fi.

Same story for me too. Tried everything you have as well - reinstalling, clear data, clear cache, remove google play permissions, reinstall Google Play Games, all nothing. I'm able to log in fine on an old LG G4, but not my Galaxy S9.

Same issue, but only on one device.  I can log on with a second device or with BlueStacks.  I tried everything mentioned by others -- reinstalling, clearing storage, removing my Google account, restarting, shutdown.  Nothing has resolved it.  The problems are occurring on my Google Pixel 3XL.  I am able to play on a regular Google Pixel 3.

BlueStacks is acting funny, though -- it declared a draw in my fleet arena after 2 minutes of combat.  Not sure if that is related or not.

I have been able to use BlueStacks with no issues as well but I don't have an older device that would work unfortunately. Looks like I'll be doing a whole lotta nothing this TB!

I'm having the same issues

So I've actually managed to find a workaround to get back in - I was able to log in using a second device, which I used to link my account to facebook. After that, I started the game on my main device using the guest account, let the cutscene start and then clicked the "already have an account" option and signed in using the facebook transfer. After that, I've been able to log in without any problems.

Games does not open on my Android tablet.

I'm starting the game

It searches for updates, once the cantina is starting to load, it asks me to select my google play account.

When this is done, it directly brings up a message box telling me, that my connection is broken "Verbindung unterbrochen": Session timed out and I should Reload

And this is looping then.

No Wifi issues

What I did so far:

Reboot the device

Clear cache

Reinstall the app

Reinstall Google Play Games

Update all apps on my device

Changed my google accounts password

How can we fix this issue?

I wonder if I disconnect from Facebook and then reconnect on a different device if this will work. I already have my account linked to Facebook.

Same issue on my end

With Samsung s9

Going on the 2nd day of being unable to log into the game. I've tried everything including contacting EA, and Google Play. I'm glad I'm not the only one experiencing this issue. I hope they do something to fix it soon. I've been playing since 2015, and I really don't want to start over. 

Well, I guess that's not even an option. I saw something where people are using second devices, and Facebook, and blah blah blah.. I don't have a second device, I just want my game to work like it did 2 days ago. I haven't missed a day in 5 years. 

Same for me. Blue Stacks works but I am rarely home to use it. I don't have a second device nor did I link my facebook to my account. I'm a guild leader and this sucks not being able to play like I used to. It's been about 16 hours for me.

Yeah, I woke up at 9 am yesterday morning, made coffee, and sat down to do my dailies. That's when I saw that I couldn't log in. I went through all the usual steps on my end before I contacted EA. They couldn't get ahold of a specialist. I called back 3 times, and kept getting the same guy before I just gave up. I contacted Google, and they said it was nothing on their end, and everything else was working just fine. 

Google has confirmed to me that the problem is not on their end and that I should get intouch with the game developers as it seems to be a game error.

Could it be related to the update of Google Play that was installed yesterday on my device?

On a 2nd device, I use Google Play with version 2020.04.18184 which is still working.

On the tablet with the session expired issue, there is 2020.06.19383 installed since yesterday....

@CapitalGames: Could you check your API, please

I'm not sure that it would be. I first uninstalled all updates for google play and that didn't work. I then uninstalled it completely and did a clean re-install.

I am having the same issue (S10 mobile, google play, game center).  Since then I have downloaded the latest android security update, deleted and reinstalled the game, reset my phone.  Also called support, which didnt get me any further than where I am now.

I spoke with Google yesterday, and they had me uninstall all updates, and it didn't fix anything. They did everything in their power from their end, and couldn't find a solution 

Same issue on a huawei mate 20 pro, i was playing the game this morning (6 hours ago) but come the midday energy refresh the game had restarted and presented this error. Working fine on my 2019 samsung galaxy tab a, i've just done a system update on the samsung and its still working afterwards.