Forum Discussion

KzariarH's avatar
8 years ago
Solved

Subscription billing problem (billed me wrong price?)

I have a problem here, in the SWTOR website appears the value (R$ 60,00 since i`m in brazil) but when i payed the value, billed me the amount of R$ 116,50.

How can i get this right? I'ts like a scam, offering a price than billing the wrong price.

Thanks for your support 🙂

  • @KzariarH

    May The force Be With You

    if you ever do need to call them, If you use skype and set the country to usa and dial the usa free toll number I believe it becomes a free call 😉

    Have flagged CS here to this thread and can ensure it is fed back to bioware , that is the best can do from here unfortunately but it is better then nothing.

8 Replies

  • My understanding is that the difference is to do with taxes/import fees in brazil 

    R$116.50 is equal to roughly USD $30.00 so i gather you purchased the 60day subscription as that is around USD $30.00 so it equates to the same amount.

    This link describes the headache with brazil and taxes/import fees

  • KzariarH's avatar
    KzariarH
    8 years ago

    Yeah, I know but if they put on the website the value in dollar I can make the real value, the wrong here is they saying that will be R$ 60,00 and than billing me 30,00 USD that is double the value they say :/

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @KzariarH

    Yeah I understand exactly what you are saying and wish their billing system could handle this better , i know they lowered the base cost so it came to the same value for those in brazil.

    I think the issue is they cant handle or display the import fees which are added when there merchant does the conversion and sale.

    I do believe they have a disclaimer stating the figure may not contain all applicable fees etc. but that doesn't stop this confusion.

    If they can do what amazon does seen below, see tax is listed as zero but the import fee almost doubles the cost, so if can display the import fee would be great.

    Will flag @EA_Kat if this can be passed back as feedback to stop this confusion.

  • KzariarH's avatar
    KzariarH
    8 years ago
    I know, but a was billed 30usd (converting to R$ is 116). It was not taxes and fees, simply they billed me 30 USD. If they say this in the website I understand the price, the wrong here is they advertise R$ 60,00 and bill USD 30,00.

    Simply, if the swtor website said that was USD 30,00 since the beginning, the problem would never have happened :/
  • KzariarH's avatar
    KzariarH
    8 years ago
    And don't get me wrong, I think it's fair to pay the same price,
    it's not because my country has a very bad economy that I need to pay less than other people.

    But at least they could tell me the real price ☹️
  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @KzariarH

    I know where your coming from and do not disagree 

    To talk to them in regards to money though you will need to call them (Link to numbers) unfortunately they will not discuss account/money issues over a forum ....

  • KzariarH's avatar
    KzariarH
    8 years ago
    And there is another place that I get recked xD, if I call another country, my phone operator (I really think that I not use the right word, sorry xD) will bill me a fortune. I think that I will not get any money back and that is not a problem, I really want that they change the website because other people will have the same problem than me and this is really bad, it's like a scam, tell that a service will be a price than charge the double of that price.

    Thanks for your reply, really appreciate 🙂
  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @KzariarH

    May The force Be With You

    if you ever do need to call them, If you use skype and set the country to usa and dial the usa free toll number I believe it becomes a free call 😉

    Have flagged CS here to this thread and can ensure it is fed back to bioware , that is the best can do from here unfortunately but it is better then nothing.

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