Re: Playing SWOTR in China

Thank you for your help,

I paid because it would give me access to customer service which I should have read more clearly was in-game. What kind of company only uses phone and ingame these days> Wouldn't a chat function like everyone else be better?

I know about the SWTOR china issues but generally it works wit VPNs. I just need to get passed the damn launcher it seems which does not connect at all.

@Bannoy

Swtor CS are available here, but i do not think they can assist with this, but I will mention this thread for you when they are online.

Heya @Bannoy, 

it is sadly as @proxos666 already said. Not much we can assist with as we do not make the rules for china and what they decide to block and allow. There is no support we can give you from our side to circumvent this issue. Using a VPN is not something we can officially support.

I am sure, we can refund the subscription for you, if you call in so at least that money is not lost to you. I am sorry. 

~Kat

Before giving up on this issue, could I just ask as a hypothetical, what would happen if someone outside of China said if they use a VPN they get a login service unvailable and if they don't use it they get a cannot connect 208 error. What work arounds would you recommend in this situation. I really want this to work and I don't think it is a forgone conclusion as every other game I have had trouble with has eventually worked.

@Bannoy

login unavailable is a communication error talking to launchpad.swtor.com

208 is usually either a communication error to manifest.swtor.com or cdn-patch.swtor.com

the launcher logs should indicate which.

My only suggestion is try a different VPN maybe strong vpn as an example.

So strongvpn worked, thanks for that. Unfortunately that nearly doubles my monthly subscription but I guess beggars can't be choosers. The problem I am now facing is insanely slow download speeds. I started downloading on Friday and I am at Main Assets 273 with 11.73GB to go. So... how many more things do I have to download before I am done? Was hoping to play by Wednesday night China time.

Also will the nov 8th server downtime prevent downloading?

Thanks

@Bannoy

Usually the order goes: English Video -> Main Assets 1 -> Main Assets [Latest Patch Number] -> Retail Client. So you're on the second to last step. The Retail Client part should only be about 100MB, so hopefully you're not too far off!