Re: Cant receive one-time password or change email

Bah I hate calling customer support for games...I dont have any of the account info other then the emai and account name. There should be ways to fix this online...why is instant email not working?

@rymere83

Swtor does not handle account issues like this except over the phone, for other issues you can use support@swtor.com 

I do know if you email with an account login issue like this they will respond to call them directly.

I guess I dont have a choice. This kind of backwards * and forced customer service interaction is one of the reasons everyone hates EA. I just want to play swtor again. I dont give a * about the EA side 

I could not agree more. What the mod said, "Swtor does not handle account issues like this except over the phone" wasn't true not too long ago. If you wanted to move your mobile security key (or authenticator as you called it) from one device to another because the screen broke or for whatever reason, you could request a one-time password emailed to you to prove your account ownership (in place of the inaccesible security key) so you could still log in and recover the serial key for your account. That was an automated process that allowed players to access their accounts (and therefore play) anywhere, anytime. I'm pretty sure the cost (if any) to have this handy feature ready for your paying customers is negligible.

I used it myself several times. Now, should you lose your security key (someone deleted mine!) you need to call EA over the phone at the same time that, yes! you guessed it! YOU are at work yourself, since you can't log in without your security key and you can't setup your security key without logging in. Or, you could open a chat window at sales.liveperson.net (no joke, that's the domain) and wait basically forever to see if you can get an answer. Personally, my wait time went down (20 min ago) to 35-40 min (down from 120). Hmmm....way to go, EA?

All this time, I should have been playing. Kinda why I subscribed, EA, to play.

@PedroGadea

Key removal is still automated online per the direction in this FAQ Link however if the removal link is not appearing for what reason on that account then phoning is the only recourse.

As in the case of this thread the email address is the crux and to change the email address is by phone only, if updating the linked EA account fails.