Re: There is an issue with your Electronic Arts account CANT SUBSCRIBE.

@luweibejone 

email uncropped screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

@luweibejone 

To fix the account You need to reset the password on the linked EA account that account uses a qq.com email , same as swtor

use the following link (insert the qq.com swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

As to login service on the launcher check your antivirus and firewall arent blocking 

Support cannot see an email from you yet with the required screenshots for the steam purchase 

@proxos666 hello, i have same issue. Bought Subscr via Steam but on SWTOR site it gives me error that there is issue with my EA account, on both accounts I use same email address...

@srebrni94686 

Swtor account / displayname ? 

using the same emails does not create a linkage

be sure to email uncropped screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

Exaltiuss is SWTOR account name

@srebrni94686 

is flagged to check the account for issues , response will be in about 12 hrs when support are online for the day 

The phonelines are open for another 20 minutes if you want to call and check the account 

 https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

@luweibejone 

I have reflagged to check the account is ok now with swtor support, response will be in about 8 - 9 hrs when they are online for the day

@srebrni94686 

you will need to call swtor support when the lines are open, no other way unfortunately, should be a quick easy fix though

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

@luweibejone 

The account is still disabled 

as mentioned before

To fix the account You need to reset the password on the linked EA account that account uses a qq.com email , same as swtor

use the following link (insert the qq.com swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

you will need to relink steam to the swtor account luweibejone if that is the account you want the gametime on

@luweibejone 

if the email is not in the spam folder, best to call swtor support when the lines are open so they can change the email to another on the account that works ok

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

@luweibejone 

if the validation emails are not arriving , you need to call swtor support and put a new email address on that account so you can get the emails ok

nothing can be done with steam linkages over the forum

Hello, Im currently having this issue. I reset my password, but I'm unable to subscribe to the game. Its giving me the same error over and over.

@DerEisen1208 

swtor account / displayname ? need this to confirm the swtor account your having issues with

@luweibejone 

luweibejone is disabled and if you cant use the qq.com email you need to call swtor support, so you need to call to fix that account

Steam however is linked to uweiayanami  so send in the steam screenshots using the email on that swtor account and the steam gametime can be added to that account

F2P accounts cant access the PTS ....

@DerEisen1208 

To fix the account You need to reset the password on the linked EA account persona dereisendrache2 that account uses a yahoo.com email , different to what is used on the swtor account

use the following link (insert the yahoo.com swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

@DerEisen1208 

glad to hear you are good now