Re: Visa card not accepted ("can't perform transactions to this credit card")

@4d4cafaa976e6985 

swtor account displayname ?

There is a known issue with credit cards issued from Denmark, best is to tie the credit card to a paypal account and purchase that way 

Hi, I'm not from Denmark, but I will try to tie my credit card to my Paypal account and see if that helps.

Well, turns out my VISA card was already connected to my PayPal account so that isn't the issue. I can't enter my credit card information on swtor.com and I can't enter it on ea.com, I get error messages on both sites even though my VISA works fine everywhere else.

I contacted EA directly about this as well. Same day, I got a reply the same day asking me to provide information, which I did. I then got another reply on Thursday telling me to contact SWTOR even though I mentioned I can't use my VISA card on the EA website either. I then got another mail on Friday asking me to specify which error message I'm getting even though I already communicated that and added a screenshot of the error as well. Now today I get me a message telling me to use another payment method.

So I still can't use my VISA. I've attached a screenshot of the error I get on the EA website.

@4d4cafaa976e6985 

Apologies the same has been seen for people from the Netherlands as well 

tying the card to paypal should work though - this person yesterday is also from the netherlands https://answers.ea.com/t5/General-Discussion-Technical/Paid-wrong-amount-but-still-preferred/m-p/12743318#M103019

@4d4cafaa976e6985 

What is the swtor account / displayname in case they looked at another account linked 

@4d4cafaa976e6985 

Support can see the ticket in May regarding the disabled EA account 

The accounts have no issues now , last purchase attempt they see was made in June via Paypal not the visa

to be sure it is not a browser cache issue, use incognito mode on chrome or delete the web browser cache and cookies 

@4d4cafaa976e6985 

check for any payment method on the linked EA account , but like i mentioned card issues have been seen with denmark and netherlands 

workarounds have been paypal via swtor , otherwise install the game via steam and link to steam and purchase via steam , their merchant has no issues with those cards

edit: swtor also does not like visa debit cards for recurring subscriptions in case relevant