Local save no longer available in cloud gaming

Question

When trying to use Xbox cloud gaming, I am no longer seeing my own saves. Instead it is only showing me the options for a new game (see first screenshot). However, when streaming from the console you can see that I already have a save (see second screenshot).

I have just re-installed the game on my xbox series x to make sure that's not the issue.

This was working prior to the update to being free.

Add-ons that I have installed

Base Game
Awsome Animal Hats Digital Content
City Living
Desert Luxe Kit
Discover University
Eco Lifestyle
Get to Work
Live of the Party Digital Content
Realm of Magic
Seasons
Spa Day
Journey to Batuu
Up All Night Digital Content

ea_solaire · Accepted Answer

Hi there&nbsp;@DarkPhoenixLady,

You'll need to check that your Xbox is currently connected to the Xbox Live network to be sure your local saves are being stored properly in the cloud. Please read over the FAQ here on how cloud saves are stored.&nbsp;

If your Xbox is connected properly to the Xbox Live network, but your local saves still aren't appearing for you, please reach out to Xbox support so they can look into this issue further with you.&nbsp;