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EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
6 years ago

Re: [PS4] 'Cats & Dogs' on disk - Cant download 'My First Pets'

Hi everyone,

As EA_Lanna mentioned above and you have been guessing, this issue is related to The Sims 4 Plus Cats & Dogs disc version, which is not allowing the purchase of the pack for disc owners properly.

If you are on PlayStation 4 and try again today, you should be able to find My First Pet Stuff Pack on the Store and this time you should be able to purchase the pack. Please, let us know if you run into any similar issues.

Maxis continues working with Microsoft to resolve this for Xbox One disc owners of Cats & Dogs. If you are on Xbox One, please, subscribe to this thread as we will share any updates around this in here.

Thanks,

-Mai

(Edited by EA_Lanna to update details on thread for Xbox One members following thread mergers.)

1 Reply

  • Loveici's avatar
    Loveici
    6 years ago

    Hi, so I know this was if you bought the my first pet add on but I have the cats and dogs bundle and it is not showing up when I open the game. How do I fix that?

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