Forum Discussion

2 years ago

Solved

Gallery - “No Results Found”

I started playing on Xbox about 2 weeks ago and the gallery has allowed worked once. It keeps saying “no results found”. I have restarted my WiFi and I’ve restarted my Xbox. I’m pretty sure I’m logged into my EA account. Please help, this is so frustrating.

playstation

xbox

EA_Solaire
2 years ago
@AmbearSims

Thanks for checking, please go ahead and run through the following steps:

Please run through the connection guide here as well as the steps from Xbox

Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Try removing and re-adding your gamertag from your Xbox

Check that you have an open NAT type on your console

5 Replies

EA_Solaire
Community Manager
2 years ago
Hello @AmbearSims

Have you cleared all the Gallery filters on the left-hand side before you search?

Please attach a screenshot to your post of what you're seeing when you try to search an item.
AmbearSims
2 years ago
Hi! This happens immediately when I open the gallery, before searching or anything. The pop up shows it’s loading then immediately says “No Results Found” instead of showing me any content at all.
EA_Solaire
Community Manager
2 years ago
@AmbearSims

Try setting the "View by Content" filter to all, let me know if you see any results then.
AmbearSims
2 years ago
No, it unfortunately still shows “no results found”
EA_Solaire
Community Manager
2 years ago
@AmbearSims

Thanks for checking, please go ahead and run through the following steps:

Please run through the connection guide here as well as the steps from Xbox

Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Try removing and re-adding your gamertag from your Xbox

Check that you have an open NAT type on your console